etyres Avis 24 697

Tyres arrived quickly and were genuinely new, but I was disappointed to receive tyres with different DOT production years (2025 and 2026). This was not clearly mentioned before purchase. Customer service explained their policy, but matching DOTs would have been preferable.

I received a 5star experience from James. I am very happy and pleased with his level of customer service and expertise. He exceeded my expectations and executed with speed and proficiency! Highly professional and knowledgeable. The service was extremely seamless. I would most definitely be returning and recommending that garage. Thanks again!

FAKE LIFETIME GUARANTEE
Bought 4 tyres — all fine until one failed after just 4 months. That's when the nightmare started.

First, they ignored their own 24-hour response guarantee. I had to chase them by phone just to get a reply. Then came the process: I was told to buy a replacement tyre upfront out of my own pocket, then hand the faulty one back to the fitting centre where it was originally installed. When I got there, they refused to take it. Two hours of phone calls and an entire wasted day later, they finally arranged a collection.

Now I've been told to wait 12 weeks for an investigation — after which they say they'll offer a refund. The problem? Their own terms and conditions clearly state you receive a replacement tyre of equivalent condition, not a refund. This tyre was essentially brand new at 4 months old. They have confirmed IN WRITING that they will not honour their own T&Cs.

Meanwhile, the same tyre now costs £20 more than when I bought it — so even if I eventually get the refund, I'm out of pocket. I've already had to buy a new tyre at the higher price just to stay on the road.

This is a company that sells a 'Lifetime Guarantee' as a key feature and then does everything possible to avoid honouring it. Avoid unless you're happy to fight for your basic consumer rights.
Reg - KJ17SEY

The fitting partner was supposed to be a mobile fitter. They called to say that their van was broken and asked to come and drive my car to the garage. I said no. They said they would sort things out. The next day, they came to remove my wheels so they could take them away and fit the tyres. The valves were not changed, which I thought I was paying for as part of the balancing and fitting. Have not driven the car yet, not expecting properly balanced tyres but I might be surprised!

Very good and professional service. Local garage selection. Happy customer!

Very quick and easy fitting. Extremely courteous fitter Rang my mobile to say all done. 10/10.

So easy. Enter your registration and postcode, pick a tyre, pick a fitter, pick a date for fitting, turn up, leave car for half an hour, collect and go home.

The guys here were fantastic very professional, they had me in replaced my flat tyre and had me back on the road in less than 30 minutes. I highly recommend New Market Tyres LTD.

Easy to order. Sensible price and a great service centre.

Really can't rate both the quality of the tyres and the brilliant attitude and efficiency of the fitter enough! 100% recommend to anyone!

H E TYRES Ltd (Etyres Swindon) - DEPOT

Just had a single tyre fitted here, service was amazing, prompt to fit, professional service and a great upstairs seating area to boot

Excellent experience with seamless delivery directly at the fitter. The fitters were exceptional. They took my vehicle on promised date and time and with good team work fitted all 4 tyres with wheel alignment within 1-2 hours. I will strongly recommend eTyres.com for any vehicle owner, as the prices were really competitive and more importantly hassle-free experience.

Quick and efficient service, from booking to fitment.eTyre and Mr Tyre are always great, Mr Tyre, Cannock are always accommodating.

Made everything easy

This is a genuine review, my order reference is ETY2G1ZV2Q6X. I placed an order for two tyres with this organisation for next day delivery and fitting with a local garage. I needed next day as our car had failed its MOT due to two damaged tyres and we needed the car over the weekend. The next morning, before the afternoon fitting, the local garage called and said they could not fit the tyres. I explained I had placed the order with etyres.co.uk and why would they allocate fitting if the garage could not meet the requirement. The garage explained that etyres.co.uk were always doing this and they were calling them weekly to get them to stop placing orders with them. They also stated that the tyres would not have arrived in time either. I advised that my contract was with etyres.co.uk and that they had to contact me to reschedule or cancel. Later etyres.co.uk duly called and advised the garage could not fit the tyres and did I want to reschedule or cancel. I cancelled, but was advised it could take up to 7 days to return my money. They were also shocked that the local garage had shared the problems they were having with tyres.co.uk with me. Obviously it was too late to get any tyres so could not use our car over this weekend, causing sever issues for us.

AVOID
Ordered bank holiday Monday for a Wednesday afternoon fitting, 4 tyres locally. When I arrived mid morning to drop car off the garage pre-warned me the tyres hadn’t been delivered yet and they would normally have arrived by now. They said they have the problem all the time with etyres.
2:30 garage called to tell me still not arrived, 15mins before booking started. I was in meeting to joined online e chat with etyres who said they will find out what’s going on and let me know.
I called them to chase next day as no one had called me back and it turns out that agent was now off. Explained situation and cancelled order. What a complete waste of time. I was time it due to the bank holiday. So I said if they are a problem then don’t allow bookings. Called the customer back when and update them, check orders for delays so you don’t waste people’s time. So now I have 6 days for refund.
AVOID

Not really sure what half of these reviews are on about; etyres are purely the supplier, and are not anything related to the garage. A majority of poor reviews here are aimed at the garages, which isn’t really a fair observation.

Ordered tyres a week ago, arrived today, was booked in and fitted promptly. No complaints, cheapest for tyres in the UK after researching.

Don’t be fooled by the reviews…

Booked 2 cars in on 2 separate days for 4 tyres each both with Formula 1 with 2 -5 days
Arrived at my 1st booking told that they only just found out about my booking & were fully booked so couldn’t do it until a lot later in the day..
2nd booking told again they were very busy & running 30mins late… in the next 30mins after my booking time the manager kept coming back with excuses for why it might be better to reschedule, when I said I needed the tyres & do not have time to comeback another day he finally accepted they should do the job
What is the point in selecting a diary appointment that is free & works for you only to find the fitter has filled their diary, cannot be bothered or doesn’t want the job
Frankly unimpressed by the whole process

Do not use eTyres! I paid for my tyres and booked a slot at a local tyre fitters. When I got there they had no record of my booking and said 'Oh, you're through eTyres - that's why. They have NO ACCESS to our booking system (unlike, for example, Black Circles). I won't say here what other allegations he made about them, but his business doesn't get my money even though they have to fit my tyres...on Sunday now!

Don't do it, all booked for Wednesday paid for, turn up at garage tyres haven't been delivered. Regular occurance according to garage.
Customer services didn't care had no idea where they were.
Cancelled order now have to wait 6 days for money back?