Tyre Shopper Avis 44 169

THEY CANCELLED MOBILE FITTING TELLING ME THEIR MOBILE DIDN'T COVER OUR POSTCODE AFTER ME PROVIDING ALL DETAILS ON LINE PREVIOUS DAY
HAD ORGANISED DAY OFF MY WORK AS WELL
NOT A HAPPY CHAPPY TODAY . WILL NEVER RECCOMEND THEM TO ANYBODY

I ordered 2 tyres through this site for next day delivery at a Halfords Centre in Leicester (National Tyres, Blackbird Road).
I turned up on time for my appointment to get 2 new tyres fitted at 11:30am and on arrival was told that there had been no delivery that morning, so the tyres weren't there! I was told they tried to phone me but I received no voice message !
After a few minutes, a van arrived - they had a delivery!
"Great!" I thought. I was then told that the wrong tyres had arrived and therefore NOT the tyres I had ordered!
Never again will I use TYRE SHOPPER or HALFORDS or NATIONAL TYRES! This episode has caused me so much inconvenience ! I have requested a refund!! WHAT A BUNCH OF COW BOYS !! An utter disgrace to say the least!!

Disappointed to have to wait so long before getting tyres fitted only to sent a text on the day cancelling due to "tyres not arriving with the fitter"... you've had 9 days to get the tyres and not even a phone call to apologise. Not a good service.

Would definitely avoid. Experience from start to finish was a nightmare. Had several emails and texts to tell me my appointment might not be carried out, that the tyre I had selected wasn't in stock and they could only offer me a worse quality tyre, AND THEN, after all of these texts and emails, they failed to tell me they have moved my time slot from 6-8pm outside of my working day to 4-6pm. To which the mechanic then called me at 3:30pm saying if I wasn't available for the service I would have to rebook and be charged the call out fee. So dissappointing for something that should have been straightforward.

I have tried twice to order tyres for my car, both times the website let's me order just fine, but when I go to Halfords to get them fitted they only have 2 tyres, somehow the system got confused and only ordered 2 tyres. I need different sizes on the front and back. Even though the website suggests both these sizes it won't actually order both sets,been refunded twice now but wasting time and fuel going in vain to get tyres fitted that aren't there. Extremely frustrating, think I'd rather pay more, maybe then I would actually get what I want.

Felt it important to leave a review as all recent ones have been negative. Easy to order online. Ordered late Saturday night. Much cheaper than local places. Fitted at Halfords Monday. Process really easy. Would happily recommend 👍

Ordered 2 tyres for fitting at home, bno one turned up, had an email saying they couldn't contact me, but never had any attempted call, try phoning, dreadful, recorded messages sound like they couldn't care less, quite true really of the company as a whole.

Absolutely shocking! Ordered, paid and arranged for s specific date and time, was then contacted to say they couldnt attend and would have to re arrange wich was a date and location i couldnt make, i re-booked for another day and location wich the tyre fitter never turned up to the appointment. In the meantime the mobile fitter turned up at a different location on a different day to wich i received a disgruntled phone call from the fitter asking where i was! Have had to go elsewhere and drive there with a dammaged tyre (the reason for arranging mobile fitting in the first place) because of all of this. Completely un trustworthy and will definately not be using again. The only options i was fiven was a refund wich would have taken 5-7 days or areange another date wich the earliest was when we were on holiday and needed to be able to use the car.tried to escalate to a complaint through customer services but was unabe too. And in a further update they have now canceled my appointment again and moved it to a different location

All 4 premium Bridgestone tyres they fitted by mobile service were very under inflated. No advise they would be like this so went to drive and had to abandon my trip to go find a garage and deal with this. No response to email, follow-up email and now a third email asking for explanation. This came off the back of the arranged appointment being cancelled by them and replaced with one for the next day with no explanation. The mechanic did turn up in time and was courteous but that person should obviously not have left my car with 4 under inflated tyres and should not have been supplied with them in tht fist place. Very disappointing. Would not recommend

Ordered tyre and pay premium for next day installation - arrived at fitting station was told tyre not in stock, asked for refund. Customer service phoned following day to offer rebooking agreed for appointment following day at 1015, was told by fitting centre tyre on the way. Phoned customer service again was told tyre will come. Waited until 1600, no sign that the tyre will arrive, and was told by customer service tyre not arriving - they misplace the booking. Still awaiting refund, total waste of time. Twice wait for nothing. Avoid.

Excellent service. I did receive and email 2 days before the mobile fitter came out explaining they couldn't supply the tyres i originally ordered and they offered an alternative instead. Very competitive pricing and no hassle as they came to my house to fit the tyres.

very bad customer service hold your money for week and 2 days before fitting they cancel ... avoid

Placed an order on their website, selected 'mobile fitting' option and received order confirmation.

Fast forward to the end of the next day (1 1/2 days until fitting booked), I received an email stating that they can't offer mobile fitting for my address!!! Yep, the same address entered and accepted when ordering.
I phoned the helpline to try and rearrange fitting at one of their fitting centres, to be told 'I'll have to pass this to another department and they'll be in touch'!!!

Farcical!!!!!

Online order went through, money was taken from the card, and two days later a refund was announced via email. Basically, they are holding onto £700 for a week before sending it back without explanation. Do not waste your time with this company.

Bought a tyre to be installed the next day as the car could not move due to a flat tyre. Although the sale went through, got charged, and got confirmation of the booking, I got an email the following day stating that they had no stock and that the booking got cancelled. So, they have wasted me a day and the refund is not yet in the bank. Truly untrustable.

Terrible

Ordered tyre - then needed to cancel

Then the fun started

Nobody had heard of my order number - despite monies being taken - and passed through dept after dept

Terrible customer service if there is a problem

I’ve used tyreshopper for years
Booked 2 tyres to be fitted at National tyres Washington Tyne & Wear for 8:30 today Mon 2 March 2026
Arrived early but no sign of life all doors & gates locked up
Called the number on my appointment paperwork to be advised I should have been at Halfords
I handed the keys in and went for a coffee
It’s now 10:30 and I still don’t have the car back
Very disappointed with this service
I won’t be using this outfit any time soon

Ordered 2 tyres to be fitted at home on specific day. Hours later had text and e mail to say they couldn't find a fitter in the area. Spoke to someone on the phone and requested a refund. Told it could take up to 10 days to be back in my account! Absolutely shocking. They take payment immediately but we have to wait for refund when they cant provide the service

Ordered tyres a week in advance of appointment to have them fitted, email and text two days before due to be fitted saying tyres out of stock and they had changed the fitting date without even asking me.
Order cancelled guy on phone said I’d receive an email to confirm cancellation and a full refund.
Not even received an email as of yet.

Update: Received email saying request for refund sent to there accounts department which takes 2 working days to authorise then expect a wait of 10 days for a refund.
Try Harder, worst company.

Excellent price, excellent service, and convenient, friendly mobile tyre-fitting service.