Euro Art Avis 73

Tried to order two different types of smart lock off amazon (i belive this company under a different name). Was called and told out of stock ended up canceled and refunded.

Ordered directly from their website and got a call from them again and told out of stock (why i belive this is the same company). Both times items listed in stock and delivered in X days.

Decided to wait, got given an estimated date for restock that date passed, upon chasing up got a second date that date also passed and email communications stopped.

Started a charge back and only after then did I get a tracking number not from this company but through my credit card provider.

Item ended up shipped and delivered.

While I have the lock and it works great. For the stress and wait time I should of listened to other reviews and looked elsewhere.

I purchased two Oval Knob Locking Espagnolette Bolt from this company for just shy of £500 inc expecting a quality piece of kit for the money spent. although the brass work was good the quality of the mechanical components are beyond poor with its components consistently failing. when approaching this company they fail to respond, ignoring emails, a phone number that instantly goes to voicemail to which they again never respond. When I did get to speak a company representative named Adam he stated that he would sort the problem out but to date has not that was the last contact I managed the locks I have are still useless and I would not recommend anyone purchase this product or have dealings with this company

I am disappointed with my experience purchasing from Euro Art.

I ordered a Cassilda Pull Handle after viewing the product page, which prominently displayed the handle in a brass finish. Although the colour selection at checkout was Silver Nickel, I found the overall presentation of the product page confusing and potentially misleading, as the brass finish was featured in the main product images despite not being available to order.

When I contacted customer service, I was informed that the Golden Brass finish had been discontinued from UK stock. Had this been made clear on the product page, I would not have placed the order.

The item was a standard stock product, unused, and I requested to return it within 14 days of delivery. However, I was informed that a 20% restocking fee would be deducted from any refund, along with non-refundable delivery costs.

While Euro Art responded promptly and provided references to their returns policy, I was disappointed that they were unwilling to waive the restocking fee despite the confusion caused by the product presentation and the fact that the item had not been used.

My advice to future customers would be to carefully double-check all finish selections before ordering and review the returns policy in detail, particularly regarding restocking fees.

Overall, I found the customer service polite, but the product presentation and returns process fell short of my expectations.

Bought some door handles from their new range. Good quality items. The sales guys were really helpful.

I had a terrible experience with this company & will never use them again (first & last time) for me.
I sent a faulty item back where i had to pay shipping costs myself, i still have not received my refund & after contacting them via phone call was just abruptly cut off forcing me to contact paypal to get help & clarification + they also charged me for re-stocking the item back onto their own shelf?? to which i totally disagree with.
I will never use this company again & would recommend to all customers to read their reviews before dealing with them for peace of mind.
Fortunately for me i made the common sense of paying through paypal which does cover me in case companies that will gladly take your money but does not like paying the customer back or make it very hard to recover your losses.

Good service. Reasonable prices.

⭐⭐⭐⭐⭐

Very happy with my recent purchase of door and window handles….,It’s well-made, sturdy, and has a clean, modern look. The handle works smoothly and feels comfortable to use.

Installation was quick and easy .

Overall, great quality and value for money.

Highly recommended.

I ordered a lock on 6th March. Delivery due within one week. I chased no -receipt and they blamed it on the issues in the Gulf! Ridiculous. It wouldn’t have arrived in a week if that was the case anyway. 6 weeks in and still no lock. I have chased again and hope to receive a more appropriate response this time. But based on the first, I doubt it. Never again…

Bought 2 chrome 85mm oval thumbturn rack bolts they arrived quickly and are really good quality ( there's cheaper ones on ebay but poor quality and shorter backset so they don't line up with door handles ) my customer was happy with them so worth the extra money will definitely use ironmongery solutions again.

Fast service, good packaging, great product. Thanks

Items arrived promptly and at first looked good quality. The brass T plate is good but as ever the screws are awful. A couple didn't even have the slot in the centre of the head and two sheared off as I screwed the plate on causing no end of hassle trying to remove the sheared thread from my work.
Also I don't think it's appropriate to call my phone number while I'm at work to ask for a review when I've not given permission to be contacted by phone.

Great item fast delivery

Easy ordering, fast delivery, great customer service. Highly recommended.

Placed order, no email receipt nor dispatch confirmation, phoned days later to enquire (though after waiting half an hour on being 1st caller & then they transferred me to an area that did not operate) after x8 email bounce backs, they said delivery would be with me within days & they would issue my receipt which they never did. Their online template response of 1-2days is not acknowledged either. 1.5weeks passed, no product arrival, called again, they said their system was cyber attacked!!!! They could not trace my order. They provided multiple excuses that never rang true. I believe this company to be fraudulent. I had to repeatedly request a refund.
Postscript: This company did not like my review and has debated it and yet made further excuses, thus proving they cannot take ownership of lack of service. I placed an order via the Ironmongery website that I was advised by Euro Art is the parent company. When I phoned in the first instance they did not want my order number only my postcode as they again assured me they could find my order no matter the reference or company! For a company to take money, not complete an order and argue the toss on no order (no matter how messy their administration process) is fraudulent to say the least.

Great product, exactly what I was looking for. I was trying to match some existing cabinet knobs and the match is perfect. Thank you. Good and friendly communication and service, and the cabinet knobs came quickly.

Good product

Received only one item when the listing said two , no response in 4 days
Later sent out a replacement - thank you