I've been a loyal customer for three years and have always been thoroughly impressed. The continuous innovation in their product line is truly remarkable. Bought thier Espagnolette bolt which was doub... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered I ordered some espagnolette bolts from them, the locking ones for my double doors, and the build quality is really solid. The mechanism works perfectly, holding everything securely and smooth... Voir plus
L'entreprise a répondu
I recently ordered a door handle from their luxury range and I'm genuinely impressed with the quality. As soon as I opened the package, I could tell it was a premium product. The finish is excelle... Voir plus
L'entreprise a répondu
I purchased two Oval Knob Locking Espagnolette Bolt from this company for just shy of £500 inc expecting a quality piece of kit for the money spent. although the brass work was good the quality of th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Euro Art, proudly led the architectural ironmongery market in the UK and the Middle East for over 35 years. Our unwavering dedication to excellence is evident in our wide array of meticulously crafted and rigorously tested ironmongery products, all of which are certified to meet UK & international standards. Whether for commercial, residential, healthcare, or leisure sectors, we offer a comprehensive selection to fulfill every architectural ironmongery requirement. We provide valuable services such as scheduling, product sourcing, swift direct-to-site delivery, online sales, and competitive pricing.
Coordonnées de contact
Royaume-Uni
- euroartuk.com
4,0
Bien
76 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was simple to order from the list
It was simple to order from the list, with the draw handles quickly and look great.
4 mars 2025
BEWARE - ITEMS NEVER DESPATCHED.
Ordered & paid for two IN STOCK items. No mention on website of delays on in stock items or “special orders”. No receipt in 4 weeks. Contacted & advised items made to order. Couldn’t/wouldn’t address the lack of advance notice or why they couldn’t despatch “in stock” item showing on website.
On 3 March promised/assured would arrive within 10 working days. That was 15 March.
Un-surprising silence & no items. Have reported & am recovering purchase via credit card protection.
This is clearly a scam.
17 mars 2025
Avis spontané
Réponse de Euro Art
Hi Ana,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold. WE HAVE CHECKED OUR INTERNAL SYSTEMS AND CAN CONFIRM THE ITEMS HAVE BEEN DELIVERED SUCCESSFULLY. Our website does mention these items are made to order as well but again we do apologise for the inconvenience.
For any assistance, you can reach out to our team by calling us or Live Chat using our website.
Thanks,
Euro Art Social Media Team
Item doesn’t match the discerption
Item doesn’t match the description at all.
24 février 2025
Avis spontané
Réponse de Euro Art
Hi Hristijan,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold. WE ALSO SENT YOU A REPLACEMENT ITEM WHICH WAS REQUIRED WHICH YOU HAVE ALREADY RECEIVED AND ACKNOWLEDGED.
For any assistance, you can reach out to our team by calling us or Live Chat using our website.
Thanks,
Euro Art Social Media Team
Great service and quality product.
17 janvier 2025
NON DELIVERY
Put an order in and was told by reply it would be delivered 21- 23 October. Nothing has arrived and I have had no further contact by the company. Although the delivery was an “expected”delivery date, I have received no confirmation of a possible further delivery date despite emailing the company three times asking to update me. The items have been paid for.
28 octobre 2024
Avis spontané
Very poor experience
Order obviously got lost in their system. Delivery window closed (on Friday) but Royal Mail tracking still waiting to receive the goods. No response to phone call on Saturday despite the fact they say customer services are open. No response to webmail same day. Phone call on Monday got a response of “we’ll check with the warehouse”. “Will you get back to me today?” “Yes, is this the best number?” Followed by radio silence!
Goods shoved through door one day later (today) by Royal Mail. Article OK but no better. As they say “Good from far but far from good”. Surface scratches on polished chrome and stiff mechanism. Cheap fixing screws provided. That’s why it’s a 1 star review.
14 octobre 2024
High quality products
High quality products
Exceptional after sales assistance
Prompt conclusion to a minor order omission
24 septembre 2024
I ordered an espagnolette door bolt from Euro Art, UK
I ordered an espagnolette door bolt from Euro Art in the UK for delivery to Australia. I was advised production of the bolt in the finish I wanted would take 4 weeks, which was acceptable. The bolt was made and delivered in the time quoted. The delivery time after manufacture was only 7 days which was excellent. The item matched what I ordered and is of good quality.
23 juillet 2024
Quick delivery and a quality product
22 juillet 2024
Placed order late in the day and needed…
Placed order late in the day and needed for the following day. Called and explained such and they placed on a courier and it arrived the following day.
Great Service
10 juillet 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.