1st time ordering from this company and couldn’t fault their customer service. Ordered upvc skirting boards and were delivered to me by my local store the next day. The driver aiden is an absolute cre... Voir plus
Établissement
Changer d'établissementUnit 11, Parkhouse Industrial Estate West, ST5 7EF Stoke, West Midlands & North Wales, GB
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Great customer service and advice from the whole team (Aiden, Paul, Luke and John the driver). Friendly, polite staff. Went out of their way to help. Purchased fascia board, soffits and guttering, all... Voir plus
The lads at stoke depot are great, always there to help with advice and excellent product knowledge and even advise you where to go if Eurocell don’t sell the item you require, they always give you t... Voir plus
I placed an order 2 weeks ago and even though I've written emails to the enquiries team I have had no response nor confirmation of delivery. Even though Stoke is the closest stockist, it is not cl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Fourisseur de construction de jardin
- Magasin de rénovation
- Fournisseur de fenêtres PVC
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de fenêtres
À propos de Eurocell plc - Stoke
Écrit par l'entreprise
Coordonnées de contact
Unit 11, Parkhouse Industrial Estate West, ST5 7EF, Stoke, West Midlands & North Wales, Royaume-Uni
- 01782 566695
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Aidan went above and beyond …
I ordered online but no clarification on delivery, so I called Stoke store and spoke to Aidan who went above and beyond to sort my order out, they didn’t have enough so he went that extra mile to contact all stores to see who got the extra then sent his driver to that branch to collect and even dropped off to me that same afternoon, an absolute gem and an asset to your company, shame other companies don’t have staff like Aidan, very polite, will definitely pop in store on next order, thank you again Aidan your a star 🌟
Visited the Newcastle branch near stoke…
Visited the Newcastle branch near stoke to find a solution to my drainage problem
Aiden was extremely helpful and knowledgeable
Highly recommended
Fence-sational
Used this place a few times now. Good on price on what I needed, low threshold for free delivery and Paul and Aiden couldn't be more helpful.
Great service reasonable price
Really helpful good communication and delivered on time it’s a reasonable price
1st time ordering from this company and…
1st time ordering from this company and couldn’t fault their customer service. Ordered upvc skirting boards and were delivered to me by my local store the next day. The driver aiden is an absolute credit to his company. He went above and beyond to help me out. Will definitely be ordering from them again.
Ordered Sunday morning
Ordered Sunday morning, delivery made next morning. Excellent service.
Thank you
Excellent service and knowledge from…
Excellent service and knowledge from counter staff Paul and Aiden can highly recommend
Great customer service from the whole team
Great customer service and advice from the whole team (Aiden, Paul, Luke and John the driver). Friendly, polite staff. Went out of their way to help. Purchased fascia board, soffits and guttering, all at an excellent price. Would highly recommend.
Aiden Charters Lovett is an absolute STAR 🌟
From the moment I made contact with the branch in Stoke on Trent (ST5), the whole team from Luke, Paul, Paul and Aiden were extremely helpful. A special mention has to go to Aidan Charters Lovett at this branch who went above and beyond to help me out. Left quite distressed with a badly fitting, gap filled front door and side panels by a shoddy tradesman - Aiden could not have done anymore for me. From advising on the type and length of trims required to finish the job to putting me in contact with someone who could actually complete the job off for me, he was an absolute Godsend from start to finish! I am sooo grateful to him for all his help and advice and hope the company realises what a credit he is to them! He certainly went above and beyond and deserves recognition for his customer service skills!
The only negative about the company Eurocell is that you can’t take card payments over the phone!!
always good service top quality products
Great Team
Helpful guys, call a spade a spade and have patience when describing an accurate picture of the products and accessories you need to complete your required job.
Fast and pleasant service
Click & Collect service good
Click & Collect service good. The two guys were friendly and helpful and rolled up the 15m architrave I was collecting so it would go in my car.
Very friendly and helpful staff
Very friendly and helpful staff. Great product and price. Highly recommended.
Some of the most helpful staff I have…
Some of the most helpful staff I have ever encounterd
Frustrated
Still waiting for window boards for 5 weeks after ordering them, had to message them for a update & not heard from them in over 2 weeks. Why let you order them if they are not in stock!

Réponse de Eurocell plc - Stoke
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