EurosenderAvis 

They won't go out of their way to help you. If anything goes wrong, they'll point at the Terms and Conditions and shrug their shoulders saying they're not liable for anything. No idea why they ask for contact numbers, it's not like anyone at Eurosender ever makes any effort to notify you when something has gone wrong with your order.

Use at your own risk.

Use at your own risk.

Did not turn up to collect parcel - do not use under any circumstances.

Did not respond to e-mails, did not return phone calls. Certainly the worst company I have ever encountered in this sector.

Il mio pacco non è mai stata ritirato, li ho aspettati in casa per giorni! Ho provato a contattarli in ogni modo per sapere quale fosse il problema, ma le risposte erano vaghe e completamente inutili.
E sono mai stata rimborsata! VERGOGNATEVI

DID NOT TURN UP TO COLLECT PARCEL - TOTAL SCAM -DO NOT USE

It has been more than a month and I have not received my luggage yet. I needed to change the address on the same day the luggage was collected. I contacted Eurosender and updated the address, because the previous one closed due to the lockdown. It happened BEFORE they collected my baggage, Later on I contacted the company just to make sure the change was ok and then, guess what? They had forgotten to update the system! I made sure to inform them with the right details only to find out the delivery attempt was made to the wrong address. It happened over and over again and they were so careless my lugagge was sent back to my previous address, in a country I dont live in anymore. After all of this, I contacted them and they said 'there is nothing they can do. I cannot express how disappointed I am and how disrespected I feel as a customer. They simply couldnt care less!!!! No one has ever contacted me to try and provide a solution, no one has kept track of the case to try to solve it. This company is j a joke. PLEASE DONT EVER USE THEIR SERVICES FOR YOUR OWN SAKE.

The keep deleting their 1 Star Reviews and start new pages with Trust Pilot. They responded to my last 1 Star review saying GLS couldn't collect my suitcase since I wasn't home. I was home ALL day Friday December 27, didn't receive tracking, called Eurosender to demand a refund, emailed to demand a refund and they resent GLS and the courier with common sense called me before coming and I told him I had canceled the order. Will be refuting the credit card bills. After reading the other reviews, I figure I'm better off losing the money haven't gotten back yet from Eurosender instead of losing an entire package. Hope they'll go bankrupt very soon.

The content of the shipping arrived destroyed, despite having paid for an insurance, they falsified the signature of the person who received the shipment (as the package was left abandoned in my property. they refused to refound me anything. I`m dealing with paypal to get at least a refound of the shipment costs.

Con men , they take your money , do not provide the service , then try to say the driver could not find the address . Refuse to give a refund and your out of pocket . Do not use these scam artists .
I'm taking legal action because I refuse to be robbed by a bunch of scumbags.

They never deliver the service but refuse to refund me and don't give me any explanation.
I engaged a legal process against them.

The worst company in the world! Don't trust them! They do not know their job.

Stay away! Absolutely awful customer service. Scam!!!

I totally do not recommend contacting this company. My parcel with personal belongings was lost, the insurance was not paid, all the claims were not taken seriously!
1. After on 31/02 I made 2 orders, I was expecting of pick up my 9 boxes.
My order was not pick up on the day (1.03) in the order confirmation letter.
2. 4.03 i received the letter with another pick update for both orders, 7.03.
3. But on 4.03 the delivery service came and took 5 boxes and not 9, that I had.
4. Then on 7.03 nobody cames
5. The driver came on 8.03 without any notification
9. 11.03 the GLS delivered one small parcel (that I did not order) to me and promised to deliver 6 boxes on 12.03. But I expecting 9 boxes.
10. 12.03 nobody came, and nobody sent me any actual information about delivery time.
11. 14.03 in received 8 boxes.
I have a document from the driver GLS with the number of the box that he collected but not delivered. And the company do not accept it.
Do not work with this service!

I booked the shipping of seven boxes from Germany to Spain - When the boxes arrived in Spain, they were in such bad condition that it was painful to look at them. All of them had been tampered with, thrown around, smashed and just destroyed. The box which was labeled 'fragile' was especially destroyed. I bet some people find this funny until it happens to them - this is a horrible company with zero customer service or liability. They shy away from responsibility whenever something goes bad. I will make sure to get this feedback around to as many people as possible. If my message helps just 10 people not to book with these scammers, then at least I'd be comfortable knowing that their belongings are safe. I will publish my reviews elsewhere with pictures. Moreover, I will be asking for claims in damages and compensation, and if not, I will be reporting them to the European Union Department of Consumer Rights.

3 WEEKS OF HOLDING THE PROCESS OF JUST!!!!! PICKING THE PARCEL UP AND AFTER ALL THIS TIME WASTED, JUST SAID, "WE WILL CANCEL IT"......ALL THIS TIME WASTED! NOW CANT EVEN SEND ME SUUPORTING DOCUMENTATION FOR THE CANCELLATION AND REFUND. ITS A SCAM!

Woudn't recommend anyone to deal with them❗
I checked in their website to pick up my parcel IE - UK on January 21st (they should take it 9am-6pm)
My money was charged from my credit card, but they haven't showed up that day. I was trying to text them on messenger, but answer was "please contact our customer support department or call +44 20 3129 2884"
But they didn't respond to any of my calls or emails

And after all they didn't give my money back, cause "it's not their problem"

As everyone experience they are a scam .just thats word explaine. Don't trust this company .badly damaged expensive icecrem machine send from Holland to ireland they refused pay what they done including I pay extra insurance on the item.i am asking from here why is insurance for. And u got payed is well. Scam scam not do any bussines this people .Absolutely fu...king juck

It would be easier to send via pigeon mail than with eurosender. They miss collection and willing to charge extra for next collection. Coming up with all sort of excuses. If you find yourself using eurosender - pay via paypal and if something goes wrong raise a case immediately. Or rather avoid at all cost!

Update: 444484-18

Update: my feedback stays the same as no one contacted me to solve this issue.

FANTASTISK SERVICE
Jeg bestilte Eurosender til at fragte en vare fra Irland til Danmark for over et år siden. Betalte dem da. Firmaet der skulle levere varen i, kludrede i det, så da de skulle hente varen, var den der ikke. De prøvede nogle gange uden at lykkes. Vi skulle vente på at få varen i flere måneder, da firmaet der skulle levere, var så lang tid om at få den igen.
Da jeg kontaktede Eurosender og spurgte om de kunne hjælpe, sagde de at jeg jo havde betalt og der var ingen problemer. De prøvede igen flere gange inden det endelig lykkedes, uden ekstra omkostninger. Et meget unikt firma som fortjener de 5 stjerner 👍👍👍👍👍
Hilsen Lillian

They lost my parcel and refused to pay after 2 months of the investigation because they have no evidence that the item was collected while the online status showing collected and it was lost after 4 days in transit. Since the case escalated to the claim dept the tracking info has been removed from the website. I should check the reviews before placing the order. 1 Star is for responding time they usually answer within 24hrs.

Good to remind people ho much they need to avoid this rubbish company.
Eurosender reminds me Autostrade in Italy, where the company because of its constant and only desire to make money, it didn't do any maintenance and the bridge in Genova collapsed killing 43 people. Eurosender is the same sh!t. Just stealing money to people with zero service. same concept. Lost my money with them, but once you pay their website they don't care, if they are not able to provide a service that's it, your money is lost.
Instead of staying at home waiting for the collection that will never happen, take some time for doing a research and chose a better company. AVOID LIKE THE PLAGUE. THEY ARE RUBBISH AND STEAL MONEY TO PEOPLE.