Eurosender Avis 116

Be careful!

I placed an order to collect a parcel.
From Portugal to France

They sent me the collection date (14/04/2026), between 9am to 6pm.

I waited that day. Nobody came.

Their office officially close at 18pm.
But when I called et 17h30, voice mail, "our office are closed"

Therefore, I quickly sent an email, that same day.

The next morning, I received a response

Your collection has been planned on the 15/04/2026. 9am to 6pm

No explanation, nor valid excuses.

I tried to called that same person, who sent me the email.
(Phone number is not valid)🙃

I called another center in Luxembourg.
They said they're going to do "their best to resolve promptly the matter"

Minutes later, I received a "second response" from the same person who initially I was in contact

"Sorry, our internal policy can not permit us to determine a specific period of time"

In conclusion, just wait all day from 9am to 6pm, and "may be you get lucky than time".

How can I define this kind of prestation?

The worst ever..

My advice, "Do not use them"

Prices seem to be reasonable, but it comes at a huge cost, your mental sanity"

I sent 25 Boxes from Switzerland to Greece and the shipment took 1.5 months instread of 4 days that were promised.
I am not an expert in export matters but I had to fill out a form with export codes without any knowledge or help from Eurosender. Since I was not assisted with this many things went wrong and the shipment couldn't get out of the costums.
I had to contact the greek costums myself around 15 times to solve the problem because Eurosender did not help me properly after I paid them.
At some point I even got informed that the cosutums might send my things back or destroy them if they wouldnt get the right papers.
This was one of the most stressful experiences I ever had with a company.

At the time of booking, we agreed on a specific price based on the declared weight. The actual shipment weight was lower than what I initially declared, and when I requested a refund for the excess kilos paid, this was refused.
About a month later, the company contacted me claiming there had been a mistake in the weight calculation and that additional charges were due. Two days ago, they deducted this extra amount directly from my card without my authorization or explicit approval.
I did not give permission for this additional charge, and I will not use this company again.

Per consegnare tre pacchi in Belgio hanno impiegato la bellezza di 11 giorni. Nonostante le mie email di sollecito non sono riusciti ad accelerare la consegna tramite il loro vettore.
Mai più userò Eurosender per le mie spedizioni, al momento del preventivo garantivano 3 gg lavorativi.

Just talked to customer care.

Person name was Lan.
He was very helpful.
Have not yet used the service.

Dopo una prima spedizione partita in ritardo, e con risposte insoddisfacenti e incorrette da parte del Customer Care, ho voluto comunque dare fiducia a questo servizio, grazie alla gentilezza ed alla professionalità del trasportatore locale portoghese (CTT), che mi ha agevolato la consegna e dato preziosi consigli su come preparare i futuri imballaggi. Le altre spedizioni sono state puntualmente ritirate ed arrivate in fretta. Sono contenta (se non fosse per il Customer Care al quale raccomando maggiore preparazione e numeri di telefono funzionanti sul sito - altrimenti toglieteli!) e mi servirò di loro in altre occasioni.

I recently shipped a suitcase with Eurosender and was later charged an unexpected €67 “packaging fee.” Their website shows duct tape as an approved “exterior packaging material,” so I secured my suitcase accordingly. Only afterwards did they claim that everything must be in a cardboard box, despite their own site giving contradictory information.

The charge was not made clear during booking, and the threat of debt collection for such a small dispute feels aggressive and unprofessional. For a company that markets itself as simple and affordable, this kind of hidden fee and unclear policy is misleading to customers.

If you plan to use Eurosender, be aware:

Always put your luggage inside a cardboard box, even though their site suggests other materials.

Expect additional charges if you don’t follow unclear instructions.

Customer service is inflexible and quick to threaten collection instead of resolving issues fairly.

Very disappointed - I would not recommend their service.

Price was much cheaper than any other company, their website is easy to use. FedEx took the parcel at given adress the day and time that was agreed and delivery was fast in other European country... So all good BUT problems start 2 weeks after receiving the package.... we received an email to try to scam us in paying more money on a false claim of the package having more volumetric weight than described at the pickup which was not true... then they tried to invent another reason : it was because it was not packed properly.... then again because of the dimensions.... never paid a euro, BE CAREFUL, THEY TRY ALL THEY CAN. KEEP PHOTOS OF YOUR PARCELS!
BEST EVEN... DON'T USE THIS COMPANY

I trusted this company to send power of attorney documents to new zealand. After 3 weeks of tracking they are still in Spain. They have cost me valuied time and money

Like others we've just received an email claiming our shipment was heavier than declared. Absolute scam. I asked why they wait until after the shipment has been delivered and unpacked to raise an extra charge rather than doing so prior to or at delivery when it can be checked. The answer is obvious. Avoid this company like the plague.

Spedizione rapidissima, sono venuti a prendere il pacco da casa mia qualche ora dopo aver richiesto la spedizione che è arrivata a destinazione con giorni di anticipo.

Order no. 331814-24
Totally a scam, stay away. We booked a shipment on the 29th of September and paid the amount as per instructed on their website. On the 18th of November they sent us an email about Additional Charges Incurred for our parcel Parcel Order no. 331814-24. They were contesting that the courier reported a billable for 1,90 kgs difference in weight from what we declared and a subsequent price difference of 54,72 EUR.
They asked us to send photos to show the weight and the volume of the package so they could dispute it with the courier. We sent at least 5 emails with pictures and everything and actually asked to see proof of what the courier had declared. Never received an answer. Their last email was sent on the 4th of December by the head of payment confirming they charged us 54,72 EUR for 1,90 kgs.
TOTAL SCAMMERS, AVOID.

They are clearly a scam. They picked up my headphones and lost it. The lady on the email just blagged for months. AVOID

Order to deliver from italy to Lithuania a parcel of 9kg. Paid premium insurance up to 1000eur.

They picked up the parcel, never sent a tracking code.

I made a request where is my package and ONLY THEN THEY SHARED THE tracking number, and found out my package is missing. And they REFUSE TO REFUND ME EVEN IF I PAID FOR EXTRA INSURANCE.

THIS COMPANY IS A SCAM.

Tried to scam me in paying more money after the delivery on a false claim of the package having more volumetric weight then described at the pickup. It actually was less.

Like many people here I also had a very bad experience.
They didn't show up to pick up the parcel, they came next day and ofc I had to wait the entire day for them to decide to show up. After, 10 days, I contacted them asking to know where the parcel was and it was way over the ETA, and after several calls and emails the parcel arrived 3 days later. when I finally received the items, the box was tempered, destroyed even thoughit had the label fragile and the items were stolen ofc. Ofc they pointed out to the T&C and yes it was my bad for not reading through all of them before hiring the service, btw spoiler alert they are cannot be held accountable for anything at all. So avoid them at all cost, they don't care about their customers.

Not recommended! A bunch of people who have no idea what are they doing. Some of these can be rude and mean. I tried to use this service to send a passport. It is a service which they should provide and offer. Nothing like that .Do not trust them.

LE SCUSE CONTINUANO...
dopo: abbiamo preso solo una delle due valigie, non è partita, ah sì.. è in Italia, ah no.. sta tornando in Spagna.. oggi: Ci dispiace ma i corrieri non lavorano a Pasqua..
Sono curiosa di conoscere la prossima scusa..

THE EXCUSES CONTINUE...
after: we only took one of the two suitcases, it didn't leave, ah yes.. it's in Italy, ah no.. it's returning to Spain.. today: We're sorry but the couriers don't work at Easter..
I'm curious to know the next excuse..

Sono arrabbiato nero.
Per la seconda volta non sono passati a ritirare il pacco. Mi hanno fatto perdere soldi e tempo. Dovrò procedere con un altro servizio. Cosa peggiore hanno mentito, affermando che il corriere era passato e che il pacco non era pronto. Nessuna fiducia in questo servizio. Che millanta ottime recensioni

Unprofessional, time wasters, that will lose your parcel in the end due to their incapable workers