Dress completely different to the one advertised, same pattern but shapeless, cheap silky fabric instead of what looked like linen/cotton and no pockets. Emailed them for a refund and was offered 10... Voir plus
L'entreprise a répondu
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Took ages to arrive and when my two dresses did arrive, the fabric was cheap polyester and no where near the linen look that was advertised. This is the second time that I have been misled through onl... Voir plus
L'entreprise a répondu
Nothing like the dress advertised Not cotton but a cheap lining fabric in nylon/polyester. It is a scam. It does not qualify for even one star.
L'entreprise a répondu
I recently bought some very sweet and original gold butterfly earrings from your website that are a perfect present for my mother who paints incorporating butterflies in her designs. Thank you. Please... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Beautifully Designed Headwear and Jewellery.
Coordonnées de contact
35-37 Ludgate Hill, EC4M 7JN, London, Royaume-Uni
- info@evelynandrose.co.uk
- evelynandrose.co.uk
1,6
Mauvais
236 avis
Demande des avis aux clients
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A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Evelynandrose
Thanks Audrey for your kind review, much appreciated x
Beautiful headband, speedy service
Very helpful, professional and carefully packaged speedy delivery. Beautiful headband. Just as in photo. Not expensive but looked it. For a wedding. Many compliments.
22 mai 2023
Réponse de Evelynandrose
Hi Fiona! So great to hear the wedding was a hit and you got so many compliments :) thanks for the review xx
I ordered a headband late on Monday…
I ordered a headband late on Monday evening, it was the Angelina, and realized the next day that I'd paid for the wrong postage - I needed it for Saturday. No need to worry, the item was despatch the following morning & arrival was 48 hours later, beautifully packaged, and the headband is fabulous, can't wait to wear it. It's that gorgeous it's had the approval of both my extremely critical daughters!!! Thank you again
23 mars 2023
Avis spontané
Réponse de Evelynandrose
Hi Valerie, anytime, thanks for your order and hope to see you again soon xx
Arrived on time and perfectly packaged…
Arrived on time and perfectly packaged - thank you
1 mars 2023
Réponse de Evelynandrose
You're welcome Joanna, thanks for your purchase and taking the time to write us a review :)
Réponse de Evelynandrose
Thanks Lorraine for writing a review for us, it really helps our business grow and so pleased you love our products x
Réponse de Evelynandrose
Thanks Elizabeth for your feedback and purchasing from us ;)
delayed item and non existent customer service
I received the item much much later. I have contacted you several times to return the item and no one has come back to me yet
15 décembre 2022
Réponse de Evelynandrose
Hi Mara, we responded to your return request two days prior to you leaving this review, and we only had two emails from you, the first one must have been missed, apologies for that.
Fantastic Customer Service
I ordered a gorgeous emerald green headband for a wedding, however Royal Mail strikes were announced and I realised it wasn’t going to arrive in time. I emailed Evelyn and Rose and they got back to be almost instantly saying that they could post another one via another courier and all I would need to do was post the other headband back when it eventually arrived. The new headband arrived in plenty of time and I posted the other one back when it came. Such amazing service and beautiful handcrafted products!
23 novembre 2022
Réponse de Evelynandrose
Thanks georgia! Sorry it was a bit of a faff, but we got there in the end :)
Most beautiful & comfortable headband
Just a beautiful headband! This is the second one I have purchased for my daughter, and she adores them both! The most beautiful and most comfortable to wear. Quick delivery too.
24 octobre 2022
The comfiest headband I've ever bought
The comfiest headband I've ever bought. I've received so many compliments on it. The perfect gift for myself!
14 novembre 2022
I had a really lovely experience with customer service at Evelynandrose
I had a really lovely experience with my first ever purchase from Evelynandrose. I'd been looking for something to wear instead of a hat for a family wedding in Italy, and first came across the website on the week I as due to leave the country. The support & customer care I received was second to none.
I was in such a rush after finding exactly what I needed on the website, & was rather distressed at the thought of not receiving the goods on time, but customer service stepped up to the mark by keeping in touch by email after immediately dispatching the products.
All products arrived before my departure & I was extremely happy with my choices & the customer service I received.
19 août 2022
Lovely headbands and fast delivery
18 juillet 2022
Excellent quality of headband
Excellent quality of headband. Had so many compliments on it.
6 juin 2022
Beautiful and beautifully made
Beautiful and beautifully made. The gift recipient was so pleased
17 mai 2022
Both hair accessories are really…
Both hair accessories are really beautiful and really well made. Look forward to wearing them
28 mars 2022
Second time I’ve ordered from this…
Second time I’ve ordered from this site, the hairband is lovely really high quality.
Worth the price tag.
Fast delivery also. Ordered and received within a couple of days.
22 mars 2022
I recently bought some very sweet and…
I recently bought some very sweet and original gold butterfly earrings from your website that are a perfect present for my mother who paints incorporating butterflies in her designs. Thank you. Please design more jewellery. Your prices are fair too. 🌟
22 février 2022
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