This is a scam company operating under the website name of EVENGO. You can't talk to anyone or get a reply from anyone (watch the non-specific replies to the other negative reviews against this comp... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I cannot recommend Hammy enough! From the very beginning, they kept in constant touch and made sure we were on the same page. During the event, they were super involved, full of energy, and kept every... Voir plus
L'entreprise a répondu
We had a great time! The performer was on time and communicated as expected beforehand, even calling to plan the entrance scene. He was a great laugh and a really nice guy. The hen had a great time!
NEVER book from this Company. Cancelled the event with 1hr Notice on the day, and I have yet to recived a refund on my deposit. Everyone had travelled 2hrs to the event location for a No Show, terri... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
B. Holding is an Events company
Coordonnées de contact
124 City Road, London, Great Britain, Royaume-Uni
- sale@myentertainement.co.uk
- evengo.co.uk
2,7
Bas
86 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Avoid at All Costs – Terrible Customer Service and Shady Practices
I booked a dwarf for a stag do through Evengo and later contacted the company to ask about options for cancelling the event and whether the deposit was refundable. Instead of responding to my enquiry, they immediately went ahead and cancelled my booking without any communication or confirmation from me.
When I followed up, they told me that since the booking had already been cancelled, it couldn’t be reinstated – and that I would need to rebook and pay another deposit. No explanation, no support, and no accountability.
They do not offer a customer service phone line, clearly to avoid dealing with issues like this, and their email responses are dismissive at best. I never received a reasonable explanation as to why the booking was cancelled.
After checking other reviews, I’ve found this seems to be a pattern – poor service, undelivered bookings, and non-refundable deposits being kept.
Absolutely disgraceful customer experience. Avoid this company at all costs.
20 juin 2025
Avis spontané
Réponse de B. Holding
Hi Alvaro,
Thanks for your feedback. We're unable to identify you as we only use Reviews.IO for verified reviews.
We completely understand that communication is key, especially when changes to a booking are involved.
If you've contacted us to explore cancellation options and mentioned cancelling the event, we would have taken that as confirmation to proceed with a cancellation — we can only act on the information provided to us at the time.
If your experience was anything less than that, we’re very sorry to hear it and would like to look into it further. Please feel free to reach out directly so we can try to make things right: info@evengo.co.uk
Kind regards
Gemma
Avoid
Avoid. Our event was cancelled the evening before leaving us with not enough time to use another company. Not only this communication was awful. We weren't even called this was cancelled by test message and there was no number to contact them. A large sum or money had also been paid as the deposit. Very poor service
17 mai 2025
Avis spontané
Réponse de B. Holding
Hi George,
Thank you for sharing your feedback. We’re truly sorry that your experience with us didn’t meet the high standards we aim to provide. We understand how disappointing it must have been to have your event cancelled at such short notice, especially with the short timeline to make alternative arrangements.
We are not perfect, and we admit we occasionally get things wrong. Communication is an area we always strive to improve, and we deeply regret that you didn’t receive a more personal and timely update regarding your cancellation. We are constantly working on improving these processes to ensure this doesn’t happen again in the future.
Regarding your specific concern, we manage around 110 to 160 bookings each weekend with above 95% attendance rate. However, illness or a lack of available entertainers in certain areas can sometimes lead to cancellations that we can’t always avoid or replace on such short notice. We understand how frustrating that can be.
If you would like to discuss your experience further or if there’s anything else we can assist you with, please don’t hesitate to get in touch with us at info@evengo.co.uk.
Kind regards,
The Team
Don't book with these I booked a dwarf…
Don't book with these I booked a dwarf on the morning of the 26th April for that evening in Newcastle to recive a phone call telling me they didn't have one available and to cancel my booking. I cancelled my booking to be told I will not receive my deposit back of £90. After numerous email sent they now say they had one as they had passed my booking around. My argument is I was told to cancel send screen shot of messages from the number they told me that would contact me now I have no reply I've ask for them to phone me still no reply in over a month. So basically they just rob me of £90 and dident provide a service.
26 avril 2025
Avis spontané
Réponse de B. Holding
Dear Gavin
We’re unable to identify you as we only use Reviews.IO for verified reviews.
However, I’ll do my best to respond to your comments based on what you've shared.
We’re genuinely sorry to hear how things played out for you. We completely understand how frustrating it must have felt — especially when you’re trying to plan something last-minute and the communication hasn’t been clear.
We handle between 110 and 160 bookings every weekend with a 97% attendance rate. In the rare instance where we’re unable to provide an entertainer, we take full responsibility and always put things right — no question.
But if a customer cancels on the same day, while we’re still actively working to fulfil the booking, that’s treated very differently. We’re always upfront about that, as it’s clearly outlined during the booking process.
We’re not perfect, and we admit we occasionally get things wrong — and when we do, we own it.
If you’d like us to take another look at your case, please reach out directly.
You can contact us at info@evengo.co.uk — we’re here to help.
Warm regards,
Gemma
SCAM company
SCAM company
Cancelled on the morning of the hen do! after reading the bad reviews I contacted the company expressing my concerns and I was reassured of course by the trustworthy KAREN that our entertainer would 100% be available as it was not a rural area! BIRMINGHAM! She told me that bookings only get cancelled in rural areas. Do not use will ruin your plans! It's funny how often the entertainers get ill, why even bother wasting peoples time u must have a lot of time of your hands KAREN!
Bank refunded and company been reported!
Don't bother replying either GEMMA!
You can't verify me as your reviews on your website are not legit, there's noway of leaving a review on the website. Also another lie I had spoken to several people and they all confirmed your company's a scam even another entertainment company who we had to book instead arranged something last minute said you were a scam!
13 mai 2025
Avis spontané
Réponse de B. Holding
Hi Lola,
Sorry to hear this.
We’re unable to identify you as we only use Reviews.IO for verified reviews (where we have over 997 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk).
We completely understand how frustrating it must have been to experience a cancellation on the morning of your hen do. We are sincerely sorry that your plans were disrupted—that is never the outcome we want for anyone. While we handle around 110 to 160 bookings each weekend with approximately a 97% attendance rate in West Midlands, the small percentage that do get cancelled are almost always due to illness or last-minute personal reasons by the entertainer.
We’re definitely not perfect, and we admit we occasionally get things wrong. However, we want to be absolutely clear—this is not a scam. We are a registered business with hundreds of verified customer reviews, and our team works incredibly hard to ensure successful events. Illnesses, while rare, are real and beyond our control, and when they happen, we are always doing our best to resolve things quickly and fairly.
If you'd like to discuss your experience further, you’re very welcome to reach out to us directly at info@evengo.co.uk.
Warm regards,
Gemma
Evengo. No no no don't waste your time
Event go basically said they needed a address which I provided when I made the booking they then said as they never had a address they couldn't send the barcrawl girls.
As we was on a stag do this messed up our well planned night of laugher they then said they won't be refunding my deposit avoid at all costs
24 mai 2025
Avis spontané
Réponse de B. Holding
Hi Crop Croppa,
We are unable to identify you as we only use Reviews.IO for verified reviews, where we have over 997 genuine customer experiences
We’re really sorry to hear this feedback—especially knowing how important it is for a stag do to run smoothly and deliver on expectations.
We are handling around 110–160 bookings each weekend and currently maintain a 97% attendance rate. So we are not perfect, and we admit we occasionally get things wrong.
If there was a breakdown in communication regarding the event address, that’s certainly something we’d want to look into and learn from to make sure it doesn’t happen again.
Please do reach out to us directly at info@evengo.co.uk so we can fully understand what went wrong and see how we can support you further.
Warm regards,
Gemma
DO NOT BOOK WITH EVENGO(B.Holding)
DO NOT BOOK WITH EVENGO(B.Holding). Had an absolutely horrific experience. Strippers booked for a ladies night well in advance. Had a text on the day to say both strippers could not attend due to illness/ COVID/ travel issues etc. Apparently their was no alternative. This left me having to cancel my event, refunding tickets & loosing a significant amount of money for deposits paid to Drag Queen/ Security/ Venue/ DJ. Now leaving customers I actually value extremely disappointed! Avoid at all costs! Have saw many other reviews with people that have had a similar issue. If cancellations are more frequent in rural areas due to travel maybe your services shouldn’t be available in those areas to prevent this from happening! I would give 0 stars I could! Horrible experience & apart from a meaningless apology & being told I will get my deposit back, their has been no resolution, no offer to compensate my losses or even an offer for a discounted service in future (not that I would ever book through EVENGO again). EDIT: Rather than just using reviews from Review.IO from the few customers that actually received services they had paid and booked for that had the option of leaving a review of making it on to your website, why don’t you find a way to verify me(&others) as customers that have left honest reviews on TrustPilot & include them too! Atleast they will know what to expect! Might save some disappointment for your future customers!
24 mai 2025
Avis spontané
Réponse de B. Holding
Hi Bethany,
We're sorry to hear about your experience. Unfortunately, we are unable to identify you as a verified client, as we only use Reviews.IO for verified reviews.
We genuinely understand how upsetting and frustrating it must have been to face a cancellation on the day of your event. As a team that works hard to ensure everything runs smoothly, we know how disappointing it can be when things go wrong — and we admit we are not perfect and occasionally fall short.
We’d like to clarify that in some areas, we experience higher cancellation rates due to the limited availability of entertainers. While we always aim to deliver the exact acts as booked, unforeseen illnesses or travel issues can sometimes disrupt plans with very little notice, despite our best efforts.
It’s truly unfortunate that this situation led to the cancellation of your event and impacted other services you had arranged. That’s never the experience we want any of our clients to have.
Again, sorry to hear this.
Warm regards,
Gemma
On behalf of the team at Evengo
Shocking - Avoid at all costs
Avoid at all costs!! Paid our deposit for a booking months ago, then had a email the day before the booking to say the stripper was ‘unwell’ so they re-arranged for a different type of stripper. We agreed to this, even though it wasn’t what we wanted, then on the day of the event they cancel the whole booking due to their words ‘COVID, Illness, Acts/entertainers no longer available and Major Travel issues’. Absolute disgrace of a company, they never had any intention of ever sending anyone out. Do not book here, please listen to the other 1star reviews on here! Shocking.
Update - if the ‘IO reviews’ is legit then how come I am not able to add a review onto there? Looks very fake to me!
10 mai 2025
Avis spontané
Réponse de B. Holding
Hi Sophie,
We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 997 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk), but we’re really sorry to read your feedback.
We completely understand your frustration — especially after agreeing to a replacement act and then being let down on the day.
While every effort is made to ensure an entertainer attends as planned, unforeseen illnesses and travel issues can unfortunately disrupt even the best-laid plans.
We’re not perfect, and we admit we occasionally get things wrong, but it’s simply not true that we have no intention of sending someone — we are absolutely committed to fulfilling every booking.
In some rural areas, we do experience higher cancellation rates due to the limited availability of entertainers, and this can sadly impact bookings at short notice.
We genuinely regret that this was your experience and would really like to understand more. Please don’t hesitate to contact us at info@evengo.co.uk.
Warm regards,
Gemma
IF I COULD GIVE ZERO I WOULD
IF I COULD GIVE ZERO I WOULD. Absolute scam. We booked a young sexy male stripper for my friends hen do. And got a 5ft pot bellied 50 year old bald man. Please be aware the images online do not represent what you will get. They wouldn't refund us because in the T&C's it states that the images 'indicate' what you may have. Only thing our stripper had in common with the pictures online was that he was the same species. AVOID
26 avril 2025
Avis spontané
Réponse de B. Holding
Hi Jessica,
We are unable to identify you as we only use Reviews.IO for verified reviews (where we have over 987 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk).
We’re really sorry to hear your experience didn’t meet expectations. We completely understand how disappointing it must have been when the entertainer who arrived didn’t match what you were anticipating. While every effort is made to send the chosen entertainer, unforeseen illnesses can affect their availability, and occasionally, a replacement is sent to avoid last-minute cancellations altogether.
We want to be very clear—we are absolutely not a scam. We’ve successfully helped thousands of groups celebrate unforgettable events, and we take all feedback seriously to help us improve. We are not perfect, and we admit we occasionally get things wrong, which is why your comments have been noted and shared with the team.
Please reach out to us directly at info@evengo.co.uk so we can look into this further for you and try to make it right.
Best wishes,
Evengo Team
I have no complaints! Reliable and great service
Seeing all the negative reviews I was really worried booking, I emailed Karen direct and she explained why there are sometimes cancellations etc but assured the area we was in (bath) there would be no problems!
Stripper contacted me 2 hours before as advised be would and was fantastic entertainment for my friends hen!
I think for piece of mind it might be better for some contact earlier than two hours before the event but please don’t take all the negative reviews to heart as this company were very reliable for me!
26 avril 2025
Avis spontané
Réponse de B. Holding
Thanks so much for your review!
We're glad everything went smoothly and that you were happy with the service. We appreciate the feedback on earlier contact and will take it on board.
Thanks again for trusting us!
Gemma
Had a dwarf hired that cancelled the…
Had a dwarf hired that cancelled the night before the stag do. Given another option of a drag who cancelled an hour before we were meant to meet. Beware booking in the Norwich area horrendous service.
19 avril 2025
Avis spontané
Réponse de B. Holding
Hi Kirk,
We’re unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1000 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk).
We’re really sorry to hear about your experience, especially so close to your stag do – that’s understandably frustrating. We completely get how disappointing it must have been to have both the original and alternative acts cancel at short notice. We are not perfect, and we admit we occasionally get things wrong, particularly when it comes to bookings in certain locations like Norwich, where we do sometimes face higher cancellation rates due to the limited availability of entertainers. That said, we are actively working on improving this area to reduce the chances of cancellations happening again.
This isn’t the standard we strive for, and we’d love the chance to look into this properly and make things right where we can. Please feel free to reach out to us directly at info@evengo.co.uk.
Best wishes,
Gemma
Ordered a stripper & drag act for a…
Ordered a stripper & drag act for a stag. Stripper that turned up was not the one we order. The drag that turned up was a 21 year old GIRL dressed to look like drag! Unbelievable.
Complained, told not getting a refund due to their T&C's. Had their T&C's review by a solicitor. Turns out they're illegal! Have contacted trading standards & commencing small claims court. AVOID !
1 mars 2025
Avis spontané
Réponse de B. Holding
Hi JC,
We're unable to identify you as we only use Reviews.IO for verified reviews.
We're genuinely sorry to hear that your experience didn’t meet expectations. While we always aim to provide the exact entertainer booked, unforeseen circumstances such as illness can occasionally mean a last-minute change is necessary. In these rare cases, we do our best to offer a suitable replacement so the event can still go ahead.
We also want to reassure you that our terms and conditions are legally compliant and have been reviewed to ensure they are fully enforceable.
We know we’re not perfect, and we admit we occasionally get things wrong — when that happens, we’re always keen to learn and improve.
If you’d like to speak with us directly about your experience, please reach out at info@evengo.co.uk.
Kind regards
Gemma
Please do not part with your money!!
** Plenty of people have contacted me for footage and photos which I have provided. I will continue to do so. Please do not hesitate to contact me.
Update today (29/04/25) on the review below which was left on 08/04/25): I received the company reply quickly after leaving the main review which asks me to get in touch with Gemma so that the matter could be given 'the attention it deserves'
I forwarded on the evidence and attachments that I had originally sent which included booking reference so that they could easily find my booking and tie it up with the original complaint made under the name of Elaine Stones.
It would appear their reply to me on here, was just for Trustpilot. I have not heard a thing. Chased up again last week, and to date, nothing. I shouldn't be surprised really, given how I've been treated and ignored and this proves my original review.
I'll add this to the Trading Standards case and other bodies.
I have been contacted by a couple of people already who were considering booking and will continue to answer any questions as I really wish I had looked at the reviews beforehand. Lesson learned!!
Original review 08/04/2025 below:
Utter scam!
Paid £50 deposit online. The remaining £150 was to be paid in cash to the entertainer on the night.
I chose outfit and booked the time as requested.
The entertainer turned up, severely disabled (not his fault but we did not feel comfortable asking him to strip as it really did not seem acceptable and not the vibe we were looking for - all very awkward. He turned up in the wrong outfit and far too early.
He did not have any plan, any dance or routine so we the whole thing became very cringey and awkward very quickly. It seemed he had no idea of what to do.
I complained via email later that evening as it was so upsetting and not anything of what was booked or intended.
I received very vague response saying 'we usually have good feedback' (I highly doubt that) yet what had that got to do with our experience? The excuse for the wrong outfit was that 'some outfits get damaged!!!'
Nothing else was addressed and they advised that the complaint could not be upheld. They just did not care in the slightest, not the least bit interested.
Once they have your money that's it. Horrendous company.
The website and photos are nothing like the reality so please be aware and save your money.
They will no doubt deny this but I am willing to send footage, supply my complaint and the shocking responses to anyone who wishes to see them. I am unable to use email in here but if you wish to contact me: Elaine Stones Scunthorpe on Messenger. (this account is in my husbands name).
I don't know what else could have gone wrong for me to have qualified for a full refund, honestly, but not offered a penny, just an offer of a £30 voucher toward any future bookings.... really??
AVOID!!!
(Currently in touch with Trading Standards and other bodies with this).
22 février 2025
Avis spontané
Réponse de B. Holding
Dear Nigel,
We are unable to identify your booking as we only use Reviews.IO for verified reviews.
That said, we’re really sorry to hear that you and your guests felt uncomfortable, and we absolutely want to address your concerns with the seriousness they deserve.
We’re not perfect, and we admit we occasionally get things wrong — and when we do, we want to make it right wherever we can. While we completely understand that the experience fell short of your expectations, especially in terms of the outfit and performance style, we’d like to offer some clarity.
We do our best to ensure the chosen outfit and entertainer arrive as booked, but unforeseen illnesses or last-minute changes in availability can occasionally result in a different entertainer stepping in. In such rare cases, we expect our team to inform the customer ahead of time — if that didn’t happen here, we sincerely apologise.
Similarly, if the outfit was incorrect, we understand how that would have been disappointing. Unfortunately, some outfits do get damaged or become unavailable at short notice, and while that’s not ideal, we are working on improving how we handle those situations.
We strongly refute the accusation that this is a "scam" — we have been operating for many years with thousands of happy customers, which is reflected in our verified reviews. We genuinely care about our customers’ experiences and try to resolve concerns swiftly and fairly. While we cannot comment on the specifics of your complaint without verified details, we are more than happy to investigate this further with you directly.
Please reach out to us at info@evengo.co.uk, and we’d be glad to look into this in more detail with the attention it deserves.
Best wishes,
Gemma
They should do minus stars
They should do - stars for this company,they are disgusting!
I booked a stripper for a friends 40th Birthday and the whole day had been planned around that I had communication with the guy up until the time he was meant to show.
He ignored me messages and my phone calls I left him an voicemail asking where he was and that I wasn't happy.
He never showed and I had to wait until the Monday to speak to someone via email I did this and was told that the guy had told them that he told me about a safety issue with our venue(this was a house) but I hadn't had anything from him so that there is a LIE!
I was then told that he had received a abusive voicemail which ner happened so another LIE!
I have been told I am not getting a refund and then they put the T&C's in the email.
Please stay away from this company there is no customer service and they take your money with no intention of giving a refund.
5 avril 2025
Avis spontané
Réponse de B. Holding
Hi Leanne,
We’re unable to identify you as we only use Reviews.IO for verified reviews (where we have over 1012 reviews: https://www.reviews.co.uk/company-reviews/store/evengo.co.uk).
We’re really sorry to hear how disappointed you were, and we absolutely understand how frustrating it must have been, especially with everything planned around the booking. We never want anyone to feel let down on such a special occasion.
From what you've shared, it's clear that the experience didn’t meet your expectations, and for that, we're truly sorry. We’re not perfect, and we admit we occasionally get things wrong. Communication is something we take seriously, and when things go wrong on the day, it’s incredibly disappointing for both parties — especially when there’s conflicting information about what happened.
While we can’t go into the specifics of your booking here, we’d really like to help you further and understand more. Please feel free to get in touch with us directly at info@evengo.co.uk so we can look into this for you properly.
All the best,
Gemma
1 star is too many
1 star is too many! They kept confirming with wonderful personal emails and never showed! Note that the availability of the person you book remains available on the site. Scammers! No idea what the point of the scam but horrible
2 mars 2025
Avis spontané
Réponse de B. Holding
Dear William,
We are unable to identify you, as we only use Reviews.io for verified reviews, where we have over 987 reviews from genuine customers.
We are truly sorry to hear about your experience and completely understand how frustrating it must have been. While we always strive for reliability, we are not perfect, and we admit we occasionally get things wrong. However, we want to assure you that we are absolutely not a scam—we take pride in providing a trusted service and have helped thousands of customers successfully book entertainers.
It’s very concerning to hear that you received booking confirmations but did not receive the service you expected. If you could reach out to us at info@evengo.co.uk, we would love the opportunity to look into this further and make things right.
Best regards,
Gemma
1 star is still too much for this…
1 star is still too much for this business. The way they do business is utterly appalling and I advise any one looking to book to STAY AWAY. They cancelled our stripper on the morning of the event and I couldn’t get in touch with anybody. They are refusing to give me my deposit back and ignoring all my emails. The way they can take people money in times as they are is disgusting. Find someone else!!!!! Do not use!!!!
14 décembre 2024
Avis spontané
Réponse de B. Holding
Hi Jess,
Thank you for sharing your feedback. We’re sorry to hear about your experience. We are unable to identify you based on this review alone, as we only use Reviews.IO for verified reviews (where we have over 987 reviews)
At times, we do experience unforeseen circumstances that can lead to cancellations. We fully understand how frustrating and disruptive this can be, especially on such an important day. While we strive to maintain reliability, we acknowledge that we are not perfect and, unfortunately, things don’t always go according to plan.
We can assure you that our intention is always to provide the best service possible. Please reach out directly to us at info@evengo.co.uk, and we will work closely with you to address your concerns.
We truly value your feedback and would like the opportunity to make things right.
Best regards,
Gemma
Don't waste your time
Only putting 1 as it ismt letting me put zero. Company seemed great to begin with but the day before the event I was told they couldnt do the time wanted so would be later, I then get a message from the performer saying he wouldn't be there for newly arranged time and he didn't have the outfit we required. he said the company would send me someone else. company confirmed that night ir wasnt a problem and i would have a new performer, I asked for a photo and heard nothing back. woke up the following morning (day of the event) to a cancellation email due to covid/ performer illness and nothing else. It completly ruined our event as I wasn't able to source a new performer despite another company trying tirelessly for the whole day (for zero fee, we have since rebooked a new date with party strip andthey are amazing) it seems from previous reviews that this is the normal procedure for this company I just wish I had read these before booking. STEER CLEAR
2 novembre 2024
Avis spontané
Réponse de B. Holding
Dear EC,
Thank you for taking the time to leave your feedback. As we only use Reviews.IO for verified reviews, we are unfortunately unable to identify your booking. We sincerely apologise for the experience you had.
We understand your frustration with the changes made close to your event date. While we strive to book the chosen entertainer and ensure the requested outfit, unforeseen issues such as illness can unfortunately impact availability at the last minute. It sounds like we failed in our communication, and for that, we are truly sorry.
In some rural areas, we do face higher cancellation rates due to a limited number of entertainers. We always aim to resolve these issues promptly and provide a replacement when possible, but it’s clear that we fell short on this occasion. We appreciate your feedback and are reviewing our processes to ensure we handle these situations better in the future.
We would love the opportunity to make this right. Please reach out to our complaint team directly at complaint-team@evengo.co.uk, and we’ll do our best to assist you further.
Thank you once again for your honesty, and we hope to regain your trust in the future.
Kind regards,
Gemma
Do not book the male stripper in Manchester via Evengo.co.uk
Here are the specific issues we encountered:
1.
Incorrect Performer: The performer who arrived was not the one we had booked. Instead, an older gentleman who was giving weird cringe dance, who did not match the description or style we were expecting, was sent.
2.
Poor Quality Performance: The performance was disappointingly brief, lasting only about 14 minutes. It felt rushed and was far from the quality we had anticipated.
3.
Outfit Mix-up: The performer arrived in an army outfit, despite our request for a fireman outfit, as indicated in the booking. This miscommunication further contributed to our dissatisfaction.
4.
Unprofessional Conduct: The performer arrived 15 minutes early and, after finishing his brief performance, mentioned that he had several other bookings that evening, including in Burnley and Manchester. This left us feeling like our event was not given the proper attention or care.
Booking ID: 8305
18 octobre 2024
Avis spontané
Réponse de B. Holding
Thank you, Molly.Mee K, for sharing your experience. We’re genuinely sorry to hear about the issues you encountered, and it’s clear that your expectations were not met during your booking.
As we only use Reviews.IO for verified reviews, we’re unable to locate your booking in our system to investigate further. We apologise for the inconvenience this has caused. Please understand that while we make every effort to ensure that clients get the entertainer they choose, unforeseen circumstances like illnesses occasionally require us to send a substitute. We also regret the miscommunication around the outfit request; such details are important to us, and we strive to get them right for each event.
Our performers aim to make every event special, and it sounds like your experience did not reflect the standard we uphold. We’ve taken note of your feedback regarding the performance length and professionalism, and we’ll use it to improve our services.
If you’d like to discuss this further, please feel free to reach out to us directly at complaint-team@evengo.co.uk. We appreciate your feedback and are committed to making sure future experiences are up to your expectations.
Warm regards,
Gemma
Cancelled last minute
booked a dwarf stripper for an 18th birthday party and was let down just hours before the event apparently due to “performer illness” which seems to be a reoccurring theme looking at these reviews 🤔
4 octobre 2024
Avis spontané
Réponse de B. Holding
Hi Will,
Thank you for your feedback. As we only use Reviews.IO for verified reviews, we are unable to identify your booking.
We’re truly sorry to hear that your entertainer had to cancel at the last minute due to illness.
In some rural areas, we experience a higher cancellation rate due to the limited number of entertainers, and we understand how frustrating that can be for you, especially for such a special occasion. We do try to ensure that any delays or cancellations are communicated as soon as possible.
We value your experience and want to help make it right. Please feel free to reach out to us at complaint-team@evengo.co.uk so we can discuss this further.
Best regards,
Gemma
I wish I could give 0
I wish I could give 0! Hired a dwarf for hen party, had message 2 days before to say that due to illness I would have to choose alternative act, went with drag act who turned up brought absolutely nothing to the day, drunk our drinks, and the went off with another group! When I complained was basically told - they have done everything they had told us they would do, replied saying I wasn’t happy and haven’t heard anything back! Some serious CS issues that need resolving if they are looking for repeat custom! I would never use again
3 août 2024
Avis spontané
Réponse de B. Holding
Hi Helen,
We are very sorry to hear about your recent experience. As we only use Reviews.IO for verified reviews, we are unable to identify your specific booking details from this review alone. However, we genuinely regret that the alternative entertainment provided did not meet your expectations.
We normally receive great feedback about our drag acts, but it seems things did not go as planned in this instance. We appreciate your feedback and will use it to improve our services and address any customer service issues. We strive to get things right every time, but we acknowledge that sometimes we fall short.
If you would like to discuss your experience further or have any other concerns, please feel free to reach out to our complaints team at complaint-team@evengo.co.uk. We are here to help and ensure that such issues do not happen again.
Thank you for bringing this to our attention.
Best regards,
Gemma
AVOID! HARASSING AND INTIMIDATION
AVOID!! INTIMIDATION and HARASSMENT!
I can’t believe I’m writing this as I always write positive reviews but I genuinely feel sick to the stomach.
I’ve raised a complaint to the complaints email and to their general email. Tried calling their number but every option is automated.
I paid for a stripper for an upcoming event. Required to pay the £60 deposit and £95 to the stripper on the day.
I then get texts from the stripper asking the preferences for the event which was fine and expected as per their website.
Then few days later I am being asked to transfer him £40 EXTRA in advance. I asked him, so deduct this from from the £95 on the day. He said no needs it because he’s 2 hours away! Then I sent him a screenshot of my order to advise that it was £60 deposit and £95 to him in cash (which I already have withdrawn and actually took out £100 ready for him) from the ATM. Then after my screenshot he then said ok how about £15/20! And that he prefers something if not don’t worry.
The stripper then tries to backtrack and won’t stop messaging me and I now feel harassed and intimidated. Because if I was to continue the service I would feel intimidated as I have refused to pay extra than what was advertised.
So I’ve complained to the company and explicitly asked them to cancel this service and to refund me first before informing the stripper so I can block his number to stop being harassed. They completely ignored my concerns and keep saying everything is proceeding as normal!
Well as expected I then get another message from the stripper about my complaint and now he’s not happy and wants me to reassure this company that it was all wrong!
The stripper won’t stop harassing me, I feel intimidated as he has my address and the company Evengo are not addressing my concerns just that you only need to pay £95. Completely ignoring on how this experience has made and continue to make me feel and now I’m anxious about what should be a fun day celebrating a hen do of him arriving on my doorstep!
As per the terms and conditions I can’t cancel this service without forfeiting the £60 despite I’m the victim! So I’ve asked repeatedly for them to cancel and refund me the £60.
This review will be published everywhere so others don’t have to experience the anxiety, intimidation and harassment I am currently experiencing.
I am now going to contact the police about the harassment and then report to trading standards as despite I have offered a simple resolution, they rather give me anxiety all week and keep £60 like it’s £60,000!
Now I’m fully expecting a reply of please reach out to me via complaints email or phone us so we can resolve this. Well I have done this already hence this review.
Evengo, please read this in full as my emails are not being fully acknowledged and you seem to find me feeling harassed, intimidated and anxious as a confusion on my part and it’s ok for this to continue!
UPDATE TO THE REPLY
Isn’t it funny you reply on here then via the emails and complaint procedure!
Also this is the first time I’m hearing now this is the reason? When did I say I wanted extra services? Also if you read the text messages as you clearly haven’t read the text messages in full and have gone on his word you see he wanted to stay on for free as he has nothing else to do and fancied the bride!
Also how can I speak to the booking team when the booking, complaint or any so called team on Evengo won’t reply but you’ve told the stripper that you have now cancelled him (great) but haven’t told me because you don’t want to forfeit the £60 and potentially the whole £155 as if we cancel we have to pay the full amount!
So I now have written proof you have cancelled the event and more as your stripper won’t stop texting and harassing me despite you cancelled him, it’s now been reported to the police and my bank. So you can explain to the police and soon the trading standards (as they’re will also receive a complaint).
Do you have a direct telephone number where you actually pick up the phone? Not the automated line: 0203 880 5753.
Emails being ignored on Karen @evengo.co.uk, complaint-team @evengo.co.uk and info @evengo.co.uk
Maybe Gemma could actually resolve this issue as she seems to be the one managing reviews?
19 août 2024
Avis spontané
Réponse de B. Holding
Hi,
I'm sorry to hear about your concerns.
After reviewing all your communications with the entertainer, it appears he was simply offering an extended service for an additional fee.
Please note that the standard service includes only what is listed on the website. Any additional services would require extra payment.
Since your event hasn't occurred yet, I recommend reaching out to our bookings team to discuss this further.
Kind regards,
Evengo
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