We had such a great service from this provider, we now have not only the water but all our waste removal carried out by Everflow. Any issues we've ever had have been dealt with promptly and professio... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Dan was absolutely fantastic from start to finish. He knew exactly what i wanted done with my account as it was newly set up and he made my journey that bit more relaxed waiting on the phone while h... Voir plus
L'entreprise a répondu
Very soft spoken, getting right to the point and offered best support in this critical period the businesses are. I wish all other companies also have one like Ms.Janet on their Customer Service roll.... Voir plus
L'entreprise a répondu
I had a long running issue with my account, and I want to personally thank Amanda for the excellent support she provided throughout the entire process. From start to finish, Amanda was professi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Coordonnées de contact
See what you could save with Everflow
4,7
Excellent
6 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service, Sophie was friendly and very helpful. We identified the issue and Sophie made the necessary changes required.
16 avril 2026
Réponse : Everflow
Dear Customer,
Thank you for your review!
We're really pleased to read that Sophie help identify the issue and make the changes needed while being helpful and friendly. We'll be sure to pass your praise onto her directly.
If there is any further assistance we can offer please let us know.
Kind regards,
The Everflow team
I complained to Everflow about the bin…
I complained to Everflow about the bin not being collected for the last 6 weeks. They sent an extra collection; however, the bin was only half emptied. Now I have to wait another fortnight for the remaining bin to be emptied. Not satisfied at all.
16 avril 2026
Avis spontané
Réponse : Everflow
Dear Syed,
Sorry to hear that the resolution was only partially actioned, we understand the impact of missed collections and the frustration of the situation not being fully resolved. I have escalated this to our management team who will be working to get this sorted for you and will be in touch.
Kind regards,
The Everflow team
No Problems at all with the company
No Problems at all with the company. The advisor was helpful
14 avril 2026
Réponse : Everflow
Dear Karen,
Thank you for your feedback. We’re pleased to hear you’ve had no issues and that our advisor was helpful. We really appreciate you taking the time to share this.
Kind regards,
The Everflow Team
Réponse : Everflow
Dear Customer,
Thank you for your feedback. We’re pleased to hear that Jo was professional and patient while supporting you. We’ll be sure to pass this on to him.
Kind regards,
The Everflow Team
Bill Queries/Questions
Advisor explained fully our bill in a friendly and efficient way.
16 avril 2026
Réponse : Everflow
Dear Alan,
Thank you for your feedback. We’re glad to hear that our advisor explained your bill clearly and took a friendly and efficient approach. We really appreciate you taking the time to let us know.
Kind regards,
The Everflow Team
Always really helpful when I call.
16 avril 2026
Réponse : Everflow
Dear Paul,
Thanks for your review!
It's fantastic to know that our team have been consistently helpful whenever you have needed us. Please don't hesitate to let us know if there is any further support we can offer.
Kind regards,
The Everflow team
It’s was great
14 avril 2026
Réponse : Everflow
Dear Ali,
Thanks for your review!
We're very pleased your experience with us was great, please let us know if there is anything else we can do for you!
Kind regards,
The Everflow team
Call handler was efficient and able to…
Call handler was efficient and able to help with my query quickly. Thank you.
15 avril 2026
Réponse : Everflow
Dear Customer,
Thank you for your review!
We're very pleased to see that our advisor was able to get you a speedy resolution to your query. Please let us know if there is anything we can help with in the future.
Kind regards,
The Everflow team
Transition was very smooth
Transition was very smooth, knew exactly what would be happening and customer service is great
13 avril 2026
Réponse : Everflow
Dear Ciaan,
Thanks for your review!
We’re pleased to hear the transition was smooth and that everything was clearly explained. It’s great to know you’re happy with our customer service. please don't hesitate to reach out if we can offer any further support.
Kind regards,
The Everflow team
Such friendly and professional service
Such friendly and professional service. Sorted out the account.
15 avril 2026
Réponse : Everflow
Dear Paul,
Thank you for your review!
Thank you for your feedback. We’re glad to hear you received such friendly and professional service and that your account was sorted quickly and smoothly.
Kind regards,
The Everflow Team
Patient and helpful member of your…
Patient and helpful member of your staff gave me the information I needed with no hassle
15 avril 2026
Réponse : Everflow
Dear Jean and Adam,
Thank you for your feedback. We’re pleased to hear that our team member was patient and helpful and able to provide the information you needed without any hassle. Please don't hesitate to let us know if you need any further assistance.
Kind regards,
The Everflow Team
very good customer service
15 avril 2026
Réponse : Everflow
Dear Mr Kalaiarasan,
Thank you for your feedback. We’re really pleased to hear you received very good customer service and appreciate you taking the time to let us know.
Please get in touch if there is anything else we can help you with.
Kind regards,
The Everflow Team
Called today to sort out a direct debit…
Called today to sort out a direct debit issue and Julie was very helpful and professional. A nice easy experience thank you Julie
15 avril 2026
Réponse : Everflow
Dear Customer,
Thank you for your feedback. We’re pleased to hear that Julie was helpful and professional and that sorting your direct debit was a smooth and easy experience. We’ll be sure to pass on your thanks to her.
Kind regards,
The Everflow Team
Wonderful customer servicw
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my options clearly. Thank you.
15 avril 2026
Réponse : Everflow
Dear Lisa,
Thank you for sharing your experience. We’re really glad to hear that our colleague was able to support you with kindness, patience, and compassion during such a difficult time, and that your options were explained clearly.
We truly appreciate you taking the time to leave this feedback and wish you all the best moving forward.
Kind regards,
The Everflow Team
I was dealt with by a lovely gentleman…
I was dealt with by a lovely gentleman who was very thorough in resolving my enquiry
15 avril 2026
Réponse : Everflow
Dear Mrs Mikhaiel,
Thank you for your feedback. We’re delighted to hear that our team member was thorough and resolved your enquiry so well. We really appreciate you taking the time to share your experience.
Kind regards,
The Everflow Team
Réponse : Everflow
Dear Adam,
Thank you for your feedback. We’re really pleased to hear that Julie was lovely, helpful, and patient while supporting you. We’ll be sure to pass your kind comments on to her.
Kind regards,
The Everflow Team
Kay was very quick to sort out request…
Kay was very quick to sort out request for repayment
15 avril 2026
Réponse : Everflow
Dear Linda,
Thank you for your feedback! We’re glad to hear that Kay was able to sort your repayment request quickly and efficiently. We’ll be sure to pass this on to her.
Kind regards,
The Everflow Team
Spoke to two operatives
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information
needed for the renewal. Didn't have to wait in a long
queue. Excellent
13 avril 2026
Réponse : Everflow
Dear Anne,
Thank you for the excellent feedback. We’re delighted to hear that both operatives were warm, helpful, and patient, and that they were able to secure you a good deal with clear guidance throughout your renewal. It’s also great to know you didn’t experience a long wait.
Please let us know if we can be of any further assistance.
Kind regards,
The Everflow Team
Finally some actual customer service
Jack contacted us to let us know that our bins weren't collected as they weren't out for them to be emptied, along with a photograph of someone else bins in a different area of the mill we're located in. After explaining this to Jack he confirmed our bin location (not that this has previously been an issue for two and a half years) and attempted to arrange another lift. Although it took longer than we would have liked for the additional lift, it was at least done earlier than our usually schedule.
After several years of having nothing but issues and slow responses, it was refreshing to have some actual customer service from this company.
Strange how I've never been sent a trust pilot review after I've had previous contact with Everflow, usually an issue.....
14 avril 2026
Réponse : Everflow
Dear Damien,
Thank you for your feedback. We’re pleased to hear that Jack’s communication and support helped resolve the missed collection, and we’ll be sure to pass this on to him.
We do appreciate your frustration around the delay and the wider issues you’ve experienced previously, and we’re sorry for the inconvenience caused. Improving response times and consistency remains a key focus for us.
Kind regards,
The Everflow Team
Took some time for the call to be…
Took some time for the call to be answered but when it was very efficent and sorted in a few minutes with a helpfull person
14 avril 2026
Réponse : Everflow
Dear Kevin,
Thank you for your feedback. We’re sorry for the delay in getting your call answered, but we’re pleased to hear that once through, our team was able to resolve the issue quickly and efficiently. Your comments are appreciated and will be shared with the team.
Kind regards,
The Everflow Team
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