Exclaimer Avis 243

Fantastic support and training provided by Michael. Much appreciated. Thanks

Great support from Leigh Panton and his team

Great tech support from Jasmine!

Leigh was really quick and helpfull ;) He solved the issue.

Great and quick support from Leigh Panton and Exclaimer support team.

Becca actioned my request quickly and efficiently - many thanks Becca

Not been providing the service I’m paying for.

No signatures for months.

Try to cancel online - cannot login in.

Reset password - no reset email sent.

Try cancel on website - need to log in to get unique ID code.

Call up to cancel - they’re all on lunch.

Cancel DD.

They set up DD again.

Reply to email **which states reply to this email if you did not request cancellation** and get an automatic reply that email is not monitored.

Worst customer service I’ve ever received.

Avoid company at all costs.

I’ll get block the company from setting up DD and make them call me.

I’ve screen shot and have details of all my cancellation requests, ready for court.

We have been using the service for some time now and it has been great, we had a technical issue today that was very quickly resolved by Alan Stephenson. He helped us to understand the issue in simple terms so that it could be resolved with minimal effort.

A seamless process to renew our subscription. Harry was and always is an absolute pleasure to deal with. Easy 5 stars!

Exclaimer is the go to signature software - it's a complete no brainer.
Lalita and Hanna made the migration process from Pax8 seamless. The software itself is absolute must have for any medium or larger business - I recommend to all my clients.

Lalita responded to my support request efficiently, providing all the information that I required.

First point of contact for this issue was Harry Carter and he was very responsive with my request for assistance and clearly explained what we needed to do on our end to resolve the issue.
Once we had submitted a revised PO as per the process, the next team member to assist was Lalita Purohit who was also amazing with the information and quick updates as our case progressed to resolution.
I'm very impressed!

Prompt and accurate support from Lalita Purohit. Problem solved.

Ex claimer support = garbage?
I paid the longstanding invoices using the credit card and It still showing as outstanding, I submitted like 12 support tickets and still no response. What kind of human works for this company, are these people cold blood and not like us. Last year using this service.

Easy to use service. I love it that you can create multiple signature folders in the Admin editor panel, because we have multiple locations which each their own editors and signature design. Fast support, simple UI and setup with Entra AD. Very good over al.
Con: cant work in HTML to edit or past old signature based on HTML for easy import to Exclaimer. So if you have a lot of signature to migrate to Exclaimer, keep in mind that you have to re-design them all manually. Maybe good for a signature refresh anyway ;). I give it a 4,5!

Hanna dealt with my case, I am very happy with the service I was provided. The instructions and actions were very clear and efficient. I would highly recommend Exclaimer. Thank you Hanna, really appreciate your help with this ticket!

I want to thank Michael Sutcliffe for being so responsive and helpful. He was able to assist me immediately and give me the solution to my issue with adding images to our email template. Great customer service.

From my initial enquiry, through Zoom meetings for set up and design this has been an quick and easy implementation and my Company are delighted by the professional results.

My query last week about reply emails was quickly dealt with by Alan Stephenson, he was friendly, informative and helpful sorting it out. As with several set up queries, the Exclaimer staff, even when not a priority issue have been very supportive and nothing has been a problem.

Very happy to recommend Exclaimer for email signatures, they deliver what they offer and their customer service is exceptional.

Veronica and team were super helpful with all of my requests and questions.

Exclaimer is very easy to set up and configure and their support team is very helpful.

Had great information and support. Thanks to the team.