Exclaimer Avis 243

Very Fast and prompt service to resolution

Working with Karina Mashru has been fantastic. She has a quick and responsive communication It's truly a pleasure to collaborate with someone so dedicated and reliable. Thanks for all your hard work, Karina!

Absolutely amazing experience working with Jasmine. If everyone demonstrated the professionalism & expertise they did, would be few issues to resolve!

Lalita was excellent in helping us with our account transfer. Many thanks!

Leigh Panton listened to my questions and gave me coherent, precise answers,

Using Exclaimer and had some issues with shared mailboxes on Android devices. Logged a support ticket and the response was excellent. A special shoutout to Hanna Addamovich, who joined a call call and got my issues resolved promptly. :)

Great support from Bhuwan Gurung! He provided a clear step-by-step guide and very expert on Exclaimer

Great knowledgeable support staff, with a friendly and convenient service!

Leigh was helpful solving our issue

I had an option to select multiple areas where I can make a comment and Agent Attitude fit the best

The only drawback I can say with the support process is the amount of time to physically get help from someone and Exclaimer. I made my request the week of Thanksgiving so we can definitely make that a condition.

I chose Agent Attitude because Jaz is not a troubleshooting technician. The original ticket was raised because we needed help with the design. Jaz is very knowledgeable with design! She even recorded a video for us to walk us through making changes on our own.

My call today was due to a functionality issue; images are not loading in the newly designed signature.

Jaz was in my call for over 30 minutes and asked for help within 5 minutes of my call with her. She pulled out a heap of an effort to help me with troubleshooting. She made decisions quickly and swiftly knowing exactly who to contact, how to help me immediately, and stay with me until an agent became available.

Jaz is a perfect example of a "can-do" attitude. She went above and beyond first thing after a holiday.

The engineer to help me was an actual manager. Here, another example in customer support, where a TEAM comes through to help the customer.

Stuart took time away from his leadership duties to get into the trenches and absolutely smash out an explanation of what the issue is, why it happens, and the path moving forward to fix it.

Both Stuart and Jaz did a phenomenal job supporting someone with little experience in troubleshooting Exclaimer.

Neither one of them were NEVER in a hurry. They were knowledgeable about their product and how it works. They were both respectful, patient, careful, and tactical in figuring out the problem.

Never in the call did I get a sense that I was going to be "pushed-off while we research". I did not have to ask for either one of them to be thorough; they both simply did it as if it was a normal part of their day.

Dear Exclaimer leadership, do anything and everything you can to KEEP Jaz and Stuart. These two know how to make a difference in the area with "little-to-no" recognition. Jaz and Stuart are examples how technology companies make a difference when something does not go right with their product. In this case, with changes to Microsoft Office, specifically implementing new Outlook, the fault is not on the product and Exclaimer did a great job of communicating the issue and the way to resolution for me.

Graeme in support helped resolve an issue getting the setup between Exclaimer and O365. He provided all the information and worked through the solution with me.

Yin Wei is always very helpful and knowledgeable and always provides prompt service. I know if I have an issue she will always be there to help.

Bhuwan Gurung fixed our problem in 30 second.

I am very satisfied with the service and help that they providet.

Thank you so much.
All the best
Theis

I have been using Exclaimer for years with various clients but it is gradually going down hill. Only certain parts are dynamic, tables are not. No clear guides.

Too many limitations, not enough investment and there is no 'technical', let alone support. They reply slowly just so you get annoyed and try something else.

Thanks for your help!

It was a great pleasure to work with Matin. He was courteous, patient and very knowledgeable. Matin not only helped resolve the issue we were experiencing but he was incredibly resourceful, and he helped me better understand the process.

I quickly received an answer to my question about a known issue, and support provided a fast workaround so I could continue. Really great!

The support from the Exclaimer team has been amazing, 10 stars outta 10! Jasmine was very kind and helpful, especially during our 1 on 1 session where she pointed out some very useful tips and best practices. If all our vendors had this level of support we'd all probably feel about 10 years younger haha. Keep it up and thanks again so much for all the help!