exoticfruits.co.uk Avis 

I was advised by Exotic Fruit over the phone three months before placing my order to submit it about three days before I needed the fruit. Following that advice, I placed my order on Thursday as I needed the delivery by Sunday. Today is Monday, and I still haven’t received the order or even an email update.

Their info email address doesn’t work (it returns “no address found”), no one answers the phone, and although I left a recorded message on Saturday, I never received a reply. I also submitted a complaint through the form on their website, but there has been no response.

At this point, it feels like I’ve been scammed out of nearly £80. If I don’t hear back soon, I will be forced to take further action.

I wish I had read these reviews. I paid £61.90 for rotten fruits. I did not get the number of fruits stated. I got 4 small limes and a plantain to make up numbers. This was supposed to be a gift but it’s so disappointing. I tried on numerous occasions to contact them for my delivery date and the never replied. I will never purchase from this company again. I would like to show the photos of what I received in a damp box.

Wish I'd read these reviews first

Terrible experience. Item was not shipped. I finally for a response to my emails and they didn't know where my order was and had to chase the warehouse. After the first update I received no further responses. Then when item arrived the fruits were a mix of over ripe and under ripe. The under ripe fruits where so small I've not been able to get them to ripen without them spoiling. The fruits were tiny and simply not worth the money.

I'd expect to pay a premium price for exotic fruits but this was just a joke.

Will not no a returning customer

Not worth the price, communication is non existent.

Although at the time of ordering they gave the option to request a specific day! Which I took advantage of, the fruits did not arrive in the given day and I had to contact them twice before my order was eventually delivered, almost a week later!!!
On the positive side the fruits were well packed and if good quality.
I will be ordering again and hopefully next time the delivery expierence will be improved!

Please believe the reviews!
This is shocking , I should have never given them the benefit of the doubt.
Either Criminals or Idiots Run this business

Nothing received.

Order seems not to have dispatched and no answer to my emails.

Do not recommend

Ordered a box on 18/12/25 expected delivery date was 5 days
Given the Christmas period I gave them extra time. However it's now 5.1.25 no dispatch email.
I've reported an issue via their website and emailed several times. I've had no communication at all.
I believe it to be a scam at this point.
Don't waste your money

Terrible service. Incredibly expensive - £2 per piece of fruit. Selection box mostly filled with things like apples and pears, definitely not what the photo implies. Website incorrectly says you can pick a delivery date at checkout - there is an option on the 'view cart' page only, which I missed, and then following the instructions to email them my delayed delivery request only led them to say they wouldn't facilitate it. Additionally, selection box missing a menu as advertised - frankly quite a key selling point and useful part of the whole experience. And a refusal to acknowledge their failures in these regards via email. My overall impression is they are a shoddy business and should be avoided.

I have had to raise a dispute with my bank as this company have taken my money and not responded to any of my emails or dispatched my order. Terrible customer service and no idea if it is even legit.

Expensive, left out one item from my box that I ordered. Fruit is fresh but expensive to try first. Cancelled subscription but still getting emails for my next box.

I initially thought I got scammed because I’ve not heard back from them for 3 days. Then I got an email from DHL saying a shipment was due. I received my green mangoes and mangosteen - very good quality I have to say. They could do better with communication because I tried calling the number on the site but couldt get through and their email wasn’t working.

Bought a gift box for my son’s 21st. He absolutely loved it.
It arrived when I asked it to be delivered and everything was packaged carefully and fresh.
Brilliant service and will definitely use again

Honestly, I can’t believe the rating Exotic Fruits currently has on Trustpilot — it just doesn’t reflect the experience at all! They’re an absolute hidden gem on the internet. The product selection is incredible, the fruits are always fresh and delicious, prices are great, and their customer service is genuinely outstanding. I’m completely in love with this place and keep coming back time and time again.

Well done, and please keep up the amazing work!

The delivery was delayed at least 2 days so the fruit was already past it's best. Some of the fruit was badly damaged and inedible. Quality not good at all and the packaging was totally inadequate. The fruit was not protected in the box. I paid a lot of money for the order and it was totally disappointing. I would not recommend this company ever.

Instead of a variety of bananas the selection box included normal supermarket bananas and a small number of cooking bananas, at least 2 different varieties of those. Only 3 species not the guaranteed 4.
Oh and they were mouldy.

For the dragon fruit, these were completely flavourless as most European dragon fruit are so most definitely not the exotic versions. Of the three sent one was well past it's appropriate date to eat.

took my money and ignored my emails and calls scam company

I thought I'd treat myself to something nice after a cancer diagnosis. But as with anything I guess I'm just not allowed nice things.

Almost every single fruit was bruised, damaged or rotten and some of the fruits in the trial selection box were missing (blood orange/yellow pitahaya), not to mention the rambutan was so rotten/old it was actually brown.

In an email I was told "Due to the nature of the fruits we sell, the items included in our Trial and Seasonal Selection Boxes are not always available" Okay,..? Maybe it'd be an idea to actually tell the customer what has been substituted BEFORE they buy it..? Not to mention the fact that I have no idea what was actually substituted!

£23 for this quality is actually unbelievable, terrible experience but I guess I should've checked Trustpilot beforehand as this doesn't seem uncommon.

I have placed two separate orders with Exotic Fruits. Both were dispatched and arrived quickly. Fruits were as described each time, very fresh and high quality. I will definitely be ordering a third time!