exoticfruits.co.uk Avis 

Lovely quality dragon fruits. Large and perfect. Packaged really well. Deivery took longer than expected but perhaps that’s because I live in Scotland 😆

Damaged and missing fruit. Once I raised complaint no communication back! Please do not buy from this company as they have horrible service!

Website is very glitchy when used on a mobile phone.
Communication between warehouse, customer support and customers could be improved.

Really loved the selection of the small subscription box. I love that you can also add additional items.
I also love that you can view each fruit, discover it's historical origin and how to prepare them for consumption.
I've removed a star because there was a couple of fruit I just couldn't identify from the online selections. It would be incredibly helpful if the subscription items could be listed, so I can check the best preparation and consumption methods.
I look forward to my next box, hoping there will be different fruits to try, season dependent.

Scam company. Paid for order, nothing has come after 2 weeks. They wont refund after several emails requesting a refund. Will be reporting to trading standards and taking them to small claims court.

Took a week for delivery, multiple delays before sending , then when it finally arrived more than 60% bruised, split, damaged

Box arrived damaged on the outside, fruit mush on the inside. Maybe 5 fruits survived, but the rest beyond saving. They repeatedly said they wouldn't refund because I didn't individually photograph every single damaged fruit before I got rid of them. I called citizens advice consumer helpline, who told me that this policy was not in line with the Consumer Rights Act 2015, which says that you have the right to reject goods up to 14 days after delivery. So this company is operating illegally. I threatened with small claims court and they folded and paid back the £6.95 delivery charge, but not the goods cost. Citizens advice say they have notified Trading Standards and that if it's flagged enough times by enough people they will be investigated. Citizens advice consumer helpline - 0808 223 1133 I can only encourage you to pursue it with them if you have a complaint because they've been super helpful.

Truly dreadful service.
After ordering I got an email to say that, due to substandard stock, delivery would be delayed for two days.
The fruit didn't arrive so I emailed asking for an update. I repeated this twice more over the following week and got no reply to any of them.
As I'd paid through shop.app I reported Exotic Fruits to them.
A few days later I got notification of shipment by email without even a trace of an apology.
The fruit were fine but I'll never order from them again.
BEWARE!!

Service is good, but fruits were much smaller than we expected (tiny guava, passion fruit compared to what we expected) and a mix of under-ripe and over-ripe unfortunately. Just don't have high expectations if you want to use them - we won't be again, as just don't think it's worth it for the money. We'll stick to whatever fruits our local greengrocer has I think.

Ordered on the 14th of August and expected to receive the fruit the next week, as per their website. When nothing appeared, waited a few more days, and then contacted them as there was still nothing. They apologised and said they were closed for a holiday - though that hadn't been stated anywhere on the website - but would send out my order on the 26th of August.

On the 26th I received an email saying there was a delay while they sourced a couple of things that were missing, and I would definitely receive my order on or by the 29th.

I emailed them earlier today to ask what was happening, as I've had no dispatch confirmation, and I've had no response. We are now at almost 9pm on the 29th, so it's definitely not arriving today!!

I have however received an email saying: "We hope you’re loving your fruits as much as we loved picking them out for you!

Now that you’ve had a chance to dive into all those yummy flavours, we’d love to hear what you think.

Your feedback helps us keep bringing you the best of the best. So if you’ve got a minute, we’d really appreciate it if you could leave us a quick review.

It’s super easy, and it would make our day! "

So here I am, leaving a review as requested on the box I still haven't received, and that nobody is keeping me informed on.

So at this point, I would say avoid and go elsewhere. Because this company don't send you what you order, and don't readily reply to emails.

Ordered a box for my daughter's birthday took my money didnt send and also ignore all messages. Very upset daughter.

Order #34023
My name is Abigail Aseera
I placed a giftbox and more fruits individual for my boss to be delivered to Luton. I spend 60 pounds for no service on freday i psid now my boss has nit received the giftbox. No email no confirmation. They have no customer care at all I want my money this is unacceptable

Order summary
Banana - Apple / Manzano × 1
5-Bunch
HUGE BANK HOLIDAY SALE 20% (-£0.59)

£2.95
£2.36

Dragon Fruit - Yellow Pitahaya × 1
Single
HUGE BANK HOLIDAY SALE 20% (-£1.09)

£5.45
£4.36

Dragon Fruit / Pitaya - Red × 1
Single
HUGE BANK HOLIDAY SALE 20% (-£1.09)

£5.45
£4.36

Exotic Fruit Seasonal Selection Boxes × 1
Small Selection Box
HUGE BANK HOLIDAY SALE 20% (-£7.99)

£39.95
£31.96

Mango - Baby Sweet × 3
£9.75

Subtotal

£52.79
Shipping

£6.95
Taxes

£0.00
Total

£59.74 GBP

Overpriced fruit, underwhelming website that doesn’t function well. You’ve a 404 error on your contact us page. Then you’ve the audacity to charge more money for deliveries made to Scotland! It’s not you delivering it it’s Royal Mail / yodel / DPD or EVRI you would only pay more if it needs to get thrown on a boat or plane to go to one of the tiny islands like Orkney and Shetland etc (which is the Highlands and Islands and that’s understandable that the costs added in that circumstance because only then is when the delivery agent adds this extra price on. the majority of Scotland is Still attached by land to england it’s bizarre that you’ve added on this imaginary cost at double the expense of the customer (your customer that’s meant to trust you) even when 99% of Scotish consumers will be from mainland UK. Keep your apples & misshapen fruit . I’ll buy them from somewhere this side of the wall.

Terrible company, ordered fruits on the 9th of July and as we speak I still have not received my order and their excuse is that their warehouse was late to pick up the order, terrible company never ordering from them again.

What a terrible experience ordering with this company. I placed my order and delivery day but the parcel did not reach me. I contacted Exotic fruits for an update as the courier tracking wasn't working. No reply to any emails, and days passed with no order. The fruit eventually arrived 6 days past the deliver date. The box had partially disintegrated due to the fluids from the rotten fruit. None of the fruit was edible. The company keeps parroting a statement about such events being a consequence of shipping perishable goods. But that does not explain their inability to reply to any emails, or to answer the phone. I repeatedly asked for a full refund. Instead they made a repeat order, which I did not want, and I am now waiting for a refund to reach my credit card. Don't order from this company.

This was my first - and last - order with Exotic Fruits. Half of the contents were badly damaged and inedible because the packaging was inadequate and gave next to no protection to the fruits. The company's response was to issue a refund for the damaged items. This left me paying the full £6.99 delivery charge on the edible items with a value of just £6.50. They did offer me a code with £5 off my next order but this is of no value to me as I certainly won't be ordering with them again.

I didn’t receive my order, my emails are ignored, I have been provided with a photo of my gate , but I was in all day nobody came to my door, so why was the parcel left unattended. Why am I being ignored. Don’t buy from these people I got no delivery and no refund I’m going to trading standards. Hopefully stop them doing this to other people. From the reviews I’m not the first

5 star Customer service. I ordered on Saturday but cancelled before dispatch. Great communication and fast refund. Thank you.

**DO NOT PURCHASE FROM THIS WEBSITE*** I received 4 exotic fruits everything else I could purchase from Tesco. When I sent pictures of the rotting fruit I received a refund of £3.15. The box was damaged on arrival and none of the 10 fruits were suitable for consumption. I received a £5 voucher for my next order??? i paid just under £30 and i requested a full refund as the fruits were mouldy. Save yourself the trouble and spend money elsewhere. I have photographs I am happy to share!!

This place is an absolute joke.
Do not order anything that is soft, like plums etc. it’s going to be absolutely beat to shreds. Furthermore don’t order nothing full stop because even the dragon fruits came obliterated. There is ZERO quality control. They are a con