Experience Days Ltd Avis 

May as well give them your money and whistle in the wind...

Very easy website to use

CON COMPANY - CON ARTISTS - CRIMINALS - AVOID !!!!
We purchased a flying lesson voucher, activated and booked the event within the required time frame.
The event company then cancelled our flying lesson due to bad weather, then said they don't have any free slots available before they close their company down! Now they are/have closed their company down and aren't responding to us.
We paid £150 for the flying voucher with these con artists just for the flying school to close down and keep our money.
When a rep said he couldn't help me I complained and spoke to Garry Foulkes the Sales & Operations Manager, who said we didn't leave enough time to book the event, which is nonsense as we booked it before the voucher expired. The flight school/supplier cancelled on us and then closed their company and kept our money! I have emails and texts from the flying school for proof.
I will be reporting Experience Days to trading standards and leaving this review anywhere else I can find to warn others so they don't get robbed too!
They do not care 1 little bit!!
SCAMMERS - CON ARTISTS - CRIMINALS

An excellent service. I accidently wrote the wrong email for the voucher and after a couple emails back and forth, it was re-sent without issue. I will be using again.

Very prompt, Honest straight forward and easy to relate to answers, to questions which helped to solve our problem.

Very helpful and prompt customer service, though this was necessarily by email. Would welcome the phones back, though.
We had transferred and extended vouchers, but these were converted to credits so easy to spend again.

do not use this company!!! experiences either do not exist, are taken down when you try to book or are made near on impossible to book. we tried booking 3 different days, the last trip was booked via Experience days using on line booking, with a booking reference being sent to me by experience days, when i enquired about the meet time for the day , guess what? there was no trip!!!. we had a £120 voucher bought as an a anniversary present from our friends. we extended the voucher twice at £20 a time but still could not book a day out. When you complain please be aware you will eventually receive a e mail from Mr Gary Foulkes stating this matter is now closed there will be no further correspondence. you will see from other reviews the outcome is always the same. I do wish we had seen the reviews before the voucher was purchased. I have contacted the citizens advice who will log Experience days with trading standards, please call citizens advice if you had a similar experience it is the only way to stop them. we have also contacted Action Fraud, please also call them we need to stop these people.

OUR REPLY TO EXPERIENCE DAYS.
Absolute rubbish, the voucher was originally for approximately 15 months. It was then extended for a further 12 months. (Which we had to pay £20 for, in order to extend it). Due to the fact that the experience (Peaky Blinders tour) was originally for selected days/dates that were also seasonal and not available for the whole period of the voucher.
We did try to book the Peaky Blinders tour on several occasions. Unfortunately for us, the season had passed before we had a date in mind to redeem the original voucher in the time frame, hence why we paid to extend the said voucher.

Since then, we have tried to book several different experience days to no avail. (within the 12 month extension period)
●SPITFIRE COMBAT EXPERIENCE in Manchester.
●Liverpool tour involving tapas & drinks in local establishments.
●Liverpool half day Brewery & Pizza bus tour. (To name but a few)

You make no mention of the Liverpool tour we tried to book, that was very conveniently taken down/removed from your website, the very next day, after us making further enquiries.
Experience days checked availability for another tour. (Liverpool half day Brewery & Pizza Bus Tour), which was confirmed by E.D. with availability on our chosen day. So we booked!! so we thought! (WE HAVE THE CONFIRMATION PAPERWORK) When we enquired about meeting times, we were then told that we needed to give 72-hour notice!!! In order to book this particular tour, & was then informed that we would be refunded the additional monies we had paid.(This tour was booked on a Tuesday evening, for Friday evening of the same week, which we had been informed that there was availability!!!)
When trying to book one of these, So Called!! Experience Days, there is no statement of the likes.
(Oh!! It has certainly been an experience dealing with this company or should I say an ordeal)
It is not clear at when trying to book anything, the company seems to make it so difficult putting many obstacles in the way, that it is near impossible to book anything.

Like I stated previously, there are lots of reviews on Trust pilot stating others having had similar and or worse encounters, with some people having lost alot more monies than we have.
THIS COMPANY IS NOT WHAT IT APPEARS!! & IN MY VIEW A FRAUD, SCAMMING HONEST PEOPLE out of their hard earned money.

I have informed Action Fraud &
Trading Standards, and if enough people do the same we can stop you!!

Lots of experiences for all tastes, so a great gift.

Quick to respond to my questions and supplied contact details for experience provider for more information.

We were unable to use our voucher for a trip to London zoo as experience days said unforeseen circumstances meant they could not book it. Whilst unforeseen may imply it is not their fault it was not ours either. We were told we could change it for something else or pay £20 to extend the voucher as we only had a week to use it. We felt a gesture of goodwill here would have been to extend the voucher due to the unforeseen circumstances their end. However, the response was that we should not have waited until one week before the expiry of the voucher. The london zoo experience was showing as available on their website for the date we wanted to book so others may have paid for it and been unable to use it as well. We could not find a suitable alternative and did not want to pay to extend the voucher so we have been unable to redeem the experience we wanted.

Avoid. Avoid. Avoid. We got a voucher for our wedding during COVID and ofc we couldn’t use. They eventually allowed us to extend voucher but only after threatening them, don't bother waste your time been nice it got me no where with them. Once we have managed to book experiences 3 of the 3 experiences we booked on the website were falsely advertised interms of duration, available dates and times etc. you receive no apology and make you jump through hoops just to cancel. Customer service lacks empathy and understanding.

Easy to purchase, lots of detailed information. I loved that the confirmation email can go to recipient with a personalised message!

I was disappointed to be charged £20 admin fee for extending the validity of the voucher, after selecting a date within the original 12 month period which could not be accommodated. I have yet to participate in the York Food Tasting Experience, so can't comment on this.

Difficult to use - the onus is on the customer to find a date, we had an unresponsive vendor and I don’t have time to chase up. Difficult to speak to a person. Really not a fun gift experience for the customer. Don’t give a voucher as a back up present. Plan a day doing something you actually enjoy print off a promise to day.

DEAR OWEN AND experience day. NOTHING YOU SAID IN THE REPLY IS CORRECT. SO MANY PEOPLE WITH 1 * HAD WRITTEN BEFORE US about this matter already. DON'T BELIEVE THIS COMPANY.

In your reply you said you will contact us soon. But you never did..our £16 extra is still with you and £50 voucher.

1. We got no email from you after we have written few times and still saying you haven't done anything wrong. We tried to book number of times in your website London eye, madam Tussauds, boat trips, shard and other stuff and they are always not available since last 1 year. (We have photographs to prove) we finally made booking for march understanding that it's only option to take family to Liverpool cruise and booked trains asking with it to go as nothing nearby was available as we wanted. It was just a show on your website but m to attract customers and nothing was available at to book. We clearly remember trying in last summer for attractions and it kept on saying it's but available at this time.

2. Our voucher clearly said that it's expires (we have photographs) on 25/11/2023 but since 24/11/2023 we couldn't do anything and system said not available to extend (you kept on telling us to extend). Why it was not working 25th?

3. Owen kept on ignoring our email even after we said we want to talk to management/team leader. Why?

4. U said you are not taking money from us without our permission. But someone £50 is in your pocket as your company wants profit through without hardwork. Plus our Extra £16 on Liverpool booking is also with your company which we have escalated to the bank

5. We have contacted consumer protection regulators and they have opened up a case but adviced to contact you one more time to solve this issue. We have written 3 times but no response from your team. (We have proof and photos. (Where is the after care? for customers?)

6. How can you take others money and live happy? This was the award given to me for best employee and said to me that I could go to shard in London to celebrate it. But you are just eating my money. This is not fair at all.. No email response and no phone call. How would you listen to your customers?

We CLEARLY CONTACTED YOU AND YOU ADVISED US ABOUT WHAT TO DO AND WE TRIED THAT WAY. if things had expired then we wouldn't have made a complaint but we genuinely made an effort on 23rd to book and 24th contacted you and tried to extend 24th and 25th. We did clearly ask you what's the best solution as none of the attraction was available to us as we wanted but you kept on forcing us to do what you wanted so that you can take others money. (All photos and proofs are available for your varification).

LOL - YOU HAVE SO MUCH TIME AND EFFORT TO WRITE REVIEWS BACK TO CUSTOMERS BUT NO TIME TO SOLVE THEIR PROBLEMS (this clearly shows that you are behind others money to feed your own family without hardwork)

If I could give zero stars I would. Absolutely disgusting customer service. I bought a £400 experiance for my sister for a present. Due to us as a family going through one of the worst years of our life and a lot of hospital stays i wrote to the company asking to extend the experiance and willing to provide all hospital evidence to prove how severe the year has been Gary Foulks email response was tuff in short form. As a operations manager he should be looking at customer service which clearly has no skills on. This company is disgusting and I WILL NEVER USE THEM and will ensure people know that all they care about is money

Expiry of voucher was effectively 6 weeks before date on voucher as could not book forcing me to extend for £20 or not use the voucher. Customer services did not see the problem. Awful experience. They should warn people voucher may effectively expire 6 weeks before .

first ordered gift card on november 2nd. did not arrive. Emailed company. 2nd gift card supposedly sent but as yet ,nine days later,still waiting. not happy!!!

In brief
Worst customer service
Not great offers to select. You can get much cheaper if you shop with the same amount of money
Not many locations
The full story is:
I was gifted a voucher for my 40th a hot balloon experience for two. Worth almost £300, which I’ve extended the first year due to missing the season.

This year been busy with our new baby and couldn’t use it during summer either. So before expiry I tried to extend but couldn’t two days before expiring I emailed asking the reason. And received a response on the expiry day saying that I can’t renew.
A follow up email trying to explain the reasons why I could not redeem the 300 voucher which was rejected and I was told it is mentioned in the T&C. Ignoring my reasons.