EziBuy Avis 

Disappointed with how Ezibuy operates now. I have been a consistent customer with Ezibuy for over 20 years, obviously I was happy with them overall. Since Covid restrictions have lifted I have found Ezibuy have become below average, quality of the clothing has definitely dropped, the time frame of placing my orders to being received is ridiculous especially in comparison to other companies who deliver within 5 working days, the delivery fee is nearly double to what other companies charge. The phone service is not at all helpful when enquiring of where my orders are, then having to deal with the language barrier of understanding the customer service operators will test the most patient. However, they are efficient with one thing, and that is the prompt withdrawal of payments for your orders, shame they are not as quick with refunding your money.

Terrible service
I have been a customer since day 1!
It's been a month of "investigating" my order and they have told me it is lost, still waiting a credit, I have advised customer service that I no longer want the item as have bought elsewhere and instead would like to get a refund BUT still nothing! I do not recommend.

There is absolutely no coordination behind the scenes and I received the worst customer service I’ve ever received from a New Zealand company. Covid knocked me out so badly I couldn’t drive and thought it would be simple to get a parcel forwarded from the Albany store. I was wrong. Have been calling for weeks and emailing and while the customer service are nice, they don’t appear to be able to reach anyone at the store who never check their emails or answer the phone. Several times I’ve been told that they will get it sorted that day only to find out that the Albany store have not checked their emails and are uncontactable so far. Reading these other reviews I’m worried my order will be returned to stock. It really should not be this hard. They still have time to spam me with multiple emails a day asking me to buy stuff and I’m still getting texts asking me to pick it up after I’ve explained my situation. Definitely the last time I order from this company as there doesn’t seem to be an internal attitude of sorting things out. I’ve been a customer for something like ten years and in the past recommended them to all my friends but won’t be any more. They give you a stock standard response of “we have registered this” but then seem to be so internally uncoordinated that they don’t do anything to rectify it or progress it. Update; I managed to get most of my parcel sent to me. One dress broke the first time I wore it and after 5 weeks of calling one dress is still missing and they have sent it to the store instead of my house despite having rung them over a dozen times. Am still receiving notifications every couple of days to pick up the parcels they have already sent me via text and email which shows how completely uncoordinated they are in their systems. Nothing should ever take this much time from a customer, it should be one phone call and done. A lot to learn for this company on how to adequately do customer service in a way that doesn’t completely put people off using your business again.

I have been an Ezibuy customer for well over 15 years. On the 7th November I ordered 2 garments and received an email on the 17th November to say my goods "are on their way. ". I waited until approximately 15th December and decided to give them a call as I had not received my goods by then. I was told by the operator that "a machine had broken down which was now repaired and my purchases should arrive within a few days. A further 7 days went by and still nothing so I rang again. Spoke to another person and was NOW advised that the items I originally purchased " Have to come from overseas". By this time I was getting irrate from the lies they were spinning me. She couldn't say quick enough " would you like a refund" which I replied "definately". I will not be using Ezibuy any more as I feel their business ethics has deteriated over the last 12 months and I'm sure there are better services out there thst would suit my needs.

Orders for items ‘in stock’ on 5 December haven’t arrived. Pillow cases listed as white arrived but are green and vey small.

I have been an Ezibuy customer for over 15 years. Bought a Nip and Tuck tankini from them $85. Waited patiently for a refund as I returned it. Even got NZ Post to find out what was going on and they said Ezibuy had received it over 10 days ago. Spoke to customer service who said I should have read the small print ie no refunds on 3rd party sellers. I have never heard of this!!. Customer service assured me they would send it back to me and I could pay the postage so I could on sell to a friend. Then got a phone call to say sorry, I gave you the wrong information, your $85 brand new swimwear has been donated!!! I was never given the option or a courtesy phone call to let me know what was happening. With the cost of living I cannot afford to 'donate' an item.

The spam emails will never stop once they have your email address. Someone from their email department has taken it upon themself to personally send me spam emails after 1 full year of ezibuy spam emails twice a day.

I ordered and it said delivered within 5 working days.
This allowed time for the event I wanted to wear it to
Long story short - arrived after that. Too late for the event I wanted to wear it to.
No opportunity for order status online. No great customer service when I asked.
The spam is really over the top - up to 4 emails a day. I'd much prefer they took some staff and put them into dispatch instead of clogging up my in box with unwanted emails. A few emails is ok - this is ridiculous and not wanted.
The products were well priced and reasonable quality
Just dispatch and emails I'm not happy with

I ordered on 28/11. The item was not dispatched until 2/12. Not that I even knew this as I received no email confirming this or advising tracking details. I phoned them on 9/12 and was told to wait until 16/12 and contact them if still not arrived as it was coming from a partner brand. They sent me tracking details which showed nothing, didn’t even appear the parcel had been collected or anything! Phoned on 16/12 and they can not explain why there is nothing on the tracking number. They advise they will escalate it now. This is absolutely ridiculous. I have never waited for a parcel from a company for more than 3 weeks and not been given any tracking details. Wish I had read all the other reviews which sounds like many others have similar experiences. I feel like they are happy to take your money and then don’t really care what happens after that.
Now I wait to see if they can locate my parcel, or otherwise they say they will refund me. I am not one to usually complain and am usually very tolerant, however I think people need to know so they don’t have a bad experience like myself. Very disappointing.

Unfortunately although I purchased 3XL for a dressing gown the body size is good but the sleeves are very narrow and tight and I don't really have big arms. I found this once before when I purchased a zip up hoodie.

Bought 4 tops on sale. Massive bargain and LOVE all of them!!!
Love Ezibuy and have been buying clothes from them for years with only the occasional return. Always easy to deal with.

Ordered 3rd December. Only sent 12th December.
I won't be buying from Ezibuy again. Plus they charged $12.95 delivery One disgusted customer.

Dissapointed with lack of initiative to contact customers about delays to shipment and this is in addition to the dissapointment of the delays itself.

I was going to moan but I changed my mind, My package arrived 9 days later and everything was ok, then I thought about the big moan I worked myself into, then I realised this Company has dropped the prices way below a third of the cost so then I realised they would have a lot of pressure trying to get all these orders out and trying to please everyone would've impossible, so in my mind PATIENCE IS A VIRTUE

I put in an order. But I heard nothing from EziBuy in a week. I do not mind. Not getting the order right away. But not hearing anything, is not good. I don't have time to go shopping. I'm having to work overtime to make sure people get care. Often without pay. Not that I work for pay if others need it. But this group can't even say thank you, we will get your things sent out soon. I'm not upset. So much as unhappy.

I should have learnt the first time about the delivery delays, takes so so long

I received my parcel from Ezi-buy and the garment is lovely but too small. I am returning but did not want to miss out on the size so called the Contact Centre. The service I received was excellent, she was also able to see a couple of things in my cart. I purchase the new size for a cheaper price which was great but the service was efficient, friendly and easy. Keep up the great work and thank you!

You should be able to quickly amend orders within a short time period. I accidentally ordered a size 10 but needed 12 for a swimsuit. Once orders are locked in there’s no going back you have to wait and then return items, possibly have reorder online and pay postage too which is another added cost. Also not easy to understand the accent of person who assisted on the phone. Screening through the poor feedback I agree this is not the NZ Ezy Buy service we once knew

After waiting 3 weeks for an order to arrive i decided to call and see where it was. I left it do long as last time i called for another order that was also slow...i was told not too call until 12 working days. This time i did just that....waited e weeks and called. The lady was fantastic...cancelled my original order that was just stuck dojng nothing. She regenerated the order and ...Voila !!! 4 days kater it arrived. Thank you for your help lady whose name i forget. So a mixed review but it all worked in the end.

Helpful staff and always polite. If a selected item not available suggest an alternative and always remind customer of specials. Very friendly.