EziBuy Avis 

I asked Ezibuy to change a size on an order (I selected wrong) and was told that once the order is lodged I have no option but to wait, and then eventually return the item for an exchange or a refund. I’m certain I’m not the only person to have made a mistake when ordering and I think it’s an incredibly lazy and silly policy that could easily be fixed. It seems that it’s more convenient and easier for Ezibuy to wash their hands of the matter. That was disappointing, especially because I’ve been a loyal customer for a long time, but unsurprising as it is on par with what what I’ve experienced lately in terms of quality of goods and services from them.

I have supported Ezibuy for many years but will no longer be ordering anything from them. I have found deliveries can take 3 to 4 times longer than any other clothing company I deal with. Returns and refunds can take up to a month and they continue to charge postage for all returns, that other companies don’t do. You’ve lost me Ezibuy, keep up with the competition.

I spoke to Lesley and found her to be very friendly and helpful as I was unsure about returning/ reordering.
Plus I was very happy that the new item was the same price as my 1st order..

Shopping with EziBuy is easy on the phone. I spoke with Mary and had no problems as she spoke English very well . I had seven items to buy and didn't take very long to put through

I ordered a duvet two weeks ago and it hasn't arrived yet..I understand that this can happen sometimes..the very annoying thing is that no matter what Ezibuy establishment or " contact " center I try ring it is not a known number ..I am unable to speak to anyone. Your number is not correct..can someone please let me know how I can speak to someone in Nz about my very late purchase.

I have shopped with ezibuy for years with no problems. This time, my order took forever to arrive. I had to return 3 products as the quality was just crap. So I took them into the store to return. They advised me they will send them on and a refund processed. It has now been 3 weeks. Ezibuy are saying they haven’t received my return. And now I have to start at claims process. Think I’m just going to call it a loss and I will never purchase from them again. I’ve also advised others not to bother. Ezibuy has really gone downhill. Sad really.

Not having to quote each order on the phone is excellent. The man I spoke with was very professional and helpful.
I did not give it five stars as I am still unable to order on line

Ordered 2 weeks ago. Still hasn’t arrived. As per usual I’m told there was a hold up. Please stop having so many sales and catch up with your orders so longstanding customers get better service. I live in a small town and always enjoyed the convenience of shopping online, but as a customer of many years Im about ready to pull the pin. It’s not a freight issue, other large companies get things here within a week with no issue.

the friendly way your staff handled a elderly client!

The consultant who I spoke to attended to my request in a professional friendly way.

The understanding & patience of the lady Very friendly

The lady I spoke with was so very helpful and had so much patience with me. Took her time working with my problem The Lady deserves a GOLD STAR ⭐️ I work with many people and she was one of a kind 👍😁

The person I dealt with was efficient and helpful

The customer service lady I spoke to was very polite and knowledgeable.

I collected my order placed on 9 Jan 10 days later. Unfortunately 1 item out of 3 I ordered was wrong so I took it back to the store to return. They sent it back to the warehouse which was again posted back to me a week later with a letter saying that IT IS NOT AN EZIBUY PRODUCT. I spoke to Randy - CSR who was helpful and suggested me to take it back to store and it will be fully refunded. So again took it back to sylvia Park store return. I repeated the story again to the lady in the store who couldn't figure out and kept a note for her manager. I received a call 24 Feb only to say she can't help me to get the refund and kept saying its not their product. No one at ezibuy knows where the product is from which was packed and sent to me in an EZIBUY courier parcel. I have been a long time customer, this is just Unacceptable and can't recommend this company to anyone. I am just hoping to get a refund.

very helpful in getting me to order on line

I wish I written down the name of the young man who helped me. I ordered online a pair of pants which I thought were like others I had previously purchased. They weren't. It was my error. I called and said I'd like to order the right ones but they were now $50, vs the $25 sale price. He found a 40% discount and finalized the order. I am waiting to pick them up in a couple of days. Click and Collect in Albany works well.

Ordered 3 items. Delivery was quicker than I expected. Love all items. Good quality. Unfornately 1 is too big. Doesn't come any smaller so would like to return it & exchange for something else. No invoice included. Returns with Ezibuy used to be straight forward. Once your order has been confirmed you are left in the dark. No delivery updates etc. Would have given 5 stars if communication was better. Kay NZ

I had a very helpful telephone conversation with Quinie who explained the process of return to me and helped me greatly. Thank you.

I called and spoke with Trent, He was helpful and informative and assisted with my returns/re-orders. He made the process painless and enabled me to purchase what I wanted at the sale price.