Fabric Giant Avis 189

THE WORST CUSTOMER SERVICE EVER! Fabric ordered in July one piece missing. Contact them to be told sorry we will send it out today. 4 wks later still no fabric. I've left voicemails, sent emails and Facebook messages too. Told they've sent me an email and a text (?), guess what none received how strange? Still no fabric, no responses and no one ever answers the phone. I WILL NEVER ORDER FROM YOU AGAIN...BELIEVE THE BAD REVIEWS THEYRE ALL TRUE!

I did a Google map search before buying after reading reviews on here. The postcode on their website takes you to a different place a little back street.
I used the property number and street from their website, it's a mailing box company so no store in sight. Take what you will from this but for me, if a company isn't transparent, I don't buy from them however glossy their website is.

Absolutely shocking company...customer service is not existent. I've tried to get a tracking number and courier info all week, sent 5 messages, rang 3 times, left voice mails, no response. Still don't have my order and no means of tracking it.
I'll never use this 2 bit company again.

I had a problem with a fabric I ordered but this was resolved very quickly by them. I contacted them via email which is the best and quickest method. I am very pleased with their help and how my problem was resolved. I would certainly use them again. They were so helpful. Have made my garment already and really pleased with the results.

I ordered my fabric on the 27/7/2023 with good faith. After reading the reviews I was starting to panic that I had made a mistake ordering it. I messaged to ask when my fabric would be likely to arrive just 3 days after ordering, rather impatiently due to bad reviews, and was told it would be 3 to 5 days. I am happy to say it arrived today and I am over the moon with it. This is not a fake review and I will definitely be ordering from you again!!! Thank you so much for your fabulous service Fabric Giant!

This company is the worst I've ever dealt with. I placed an order of 5 items in June, received just one of them . Despite repeatdly ringing (they dont answer the phone) and messaging I am still waiting for the rest of my order or a refund. They did say a couple of weeks ago by message that their computer system was down so couldn't deal with my refund. Absolutely terrible service. So now I'm out of pocket to the tune of £20 which is alot these days. Do not use this company.

I placed an order on July 7 for 3m of fabrics and then I had no news. I raised to find out where my packet was. on the 20th I am told that the package has just left. It's a shame. I needed my fabric fast and now it's too late and I still haven't received anything! Please never order from them.

I guess I should have read more reviews..I have called and also messaged via their website and even though I have a tracking number ..I still have no idea where or when my fabric I ordered on 5th July will appear..some response would be appreciated..

I got my order in 5 days. All generous cuts of fabric. Good quality. I did panic as not read reviews until my order showed as shipped but with no notification it had been. I asked for a tracking number. I got a call to say 1 fabric was out of stock, they sent an alternative which was lovely. I then got a parcel force tracking number and it arrived today. The fabric is lovely quality. I am hesitant to order again but I have no complaints with this order.

Dreadful. Have waited 3 weeks and given up. Ordered some fabric that ‘was posted’ no tracking number. Waited over a week, asking for tracking number / updates. They then said they would send out another batch. So I waited again, no tracking number ditto ditto. Today I emailed and they said the person dealing with it is away for another 5 days, would I like another batch sent out . The fact that they are willing to send out 3x the original order makes me think they have in fact never sent anything, and are just fobbing me off . Have initiated PayPal refund.
With this many unhappy customers they should be shut down.

Ordered my fabric, had a call to ask if I wanted something different. I asked for a refund. Eventually got a partial refund but after 2 months still waiting for the postage to be refunded. Guess they're not bothered as they have received my money, never sent the goods but pocketed the postage I paid for which was never used. I will never use this company again...but will keep pestering them to refund the postage paid.

I made a mistake in my order, called them and they rectified it immediately. The cotton arrived within a week. The fabric was astoundingly cheap, quirky and excellent value for money. I am a novice at sewing, so not wasting too much money on my failed garments is essential. I will be placing another order this week.

Paid extra or next day delivery at 12.41pm on Wednesday, got an email quite quickly to say my order had been sent - only to get a phone call and text when I was driving 29 hours later (during rush hour) to say the fabric was out of stock!!! Now I can't start my project on Saturday and was relying on the work. DO NOT USE!

Sent fabric to wrong address completely! Kindly posted to me by the receiver. Post cost £8. Fabric giant promised to pay. Never received the money after numerous emai and calls. Have that in accounts department hands. Scoundrels! AVOID!! A SHAME BECAUSE FABRIC WAS GOOD!!!

They get 1 star for speedy delivery and 1 of the fabrics I ordered, the other 2 that I ordered were wrong colours, 1 was supposed to be a really bright cerise but was a dull wine colour, the other was supposed to be blue but they sent me the same fabric in green, after reading reviews here it's probably not worth contacting them, I wouldn't recommend to anyone. Edited to add, just checked the website reviews for my items and they have hundreds of reviews but only about 3 different names posting them and all posted on the same day 🤷‍♀️

Ordered 14th June, Delivered 17th June. Beautiful fabric. Can't ask for more Second purchase. I'll definitely use them again.

Prices good, but service so bad

Express delivery dues not mean anything 3/4 days

Fabrics never cut straight, most lengths are actually short from what I ordered.

I’d say 7 out of 10 orders have issues

Also when you order they let you order fabric which is out of stock then ask you to wait 10-14 days

If it normally do reviews, but the service is so bad I feel I need to do so

Regularly place orders with this company. Delivery can be very slow, upwards of five or six days sometimes. Standard delivery charge leaves them out of pocket as they cover full delivery cost. Fabric has always been good quality and generous quantities. Very happy with this company as I am patient waiting for delivery. Was concerned on first order after reading bad reviews but have had no problems. Will continue to purchase from them.

I ordered a lot of yarn from this company and it was delivered in good time but there were a few balls missing so I emailed them and they said they would send out the balance. I then read the reviews and started to panic thinking that I had been scammed too but I have just received it. I am very pleased with my yarn and the service and will definitely be buying from them again.

Scam company. Takes your money but doesn't deliver.
It would appear that they do this all the time.
All phone messages and emails ignored.
Potential buyers beware!
They will scam you.
Any "Good" reviews are clearly fake.