Professional, empathetic and knowledgeable. Was called out in the middle of the night and was able to solve the issue. Excellent service. Shout out to Kenny- thank you for your help.
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Lisez les avis des autres
Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... Voir plus
Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... Voir plus
L'entreprise a répondu
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Coordonnées de contact
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, Royaume-Uni
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
4,9
Excellent
283 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Colin Baker serviced our boiler today…
Colin Baker serviced our boiler today and was very thorough and professional.
10 septembre 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, we will pass on your kind comments to Colin. Many thanks Team Hewer
Friendly engineer explained and fixed…
Friendly engineer explained and fixed the issue clearly.
5 septembre 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, all reviews are appreciated as it helps to ensure we are delivering the service we aim to deliver. Many thanks Team Hewer
The work Jack carried out was completed…
The work Jack carried out was completed to an excellent standard, and he made sure everything was left clean and tidy afterwards. What impressed me most was his attention to detail and strong focus on safety — he checked everything thoroughly, which gave me real peace of mind that the job had been done properly. On top of that, Jack was polite and friendly.
4 septembre 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Colin baker carried out a annual gas…
Colin baker carried out a annual gas inspection at my house he was very polite and professional, he was happy to answer questions I had and took time to explain everything to me
4 septembre 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
True Professional!
Lee worked diligently and efficiently to get the job done in a timely manner. He was a true professional, who was respectful to us and our home. Thank you Lee!
3 septembre 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer
Fantastic! Thank you, Paul!
Paul went above and beyond today; I am so grateful for all the work he's done for me! Just knowing that it has been done properly and to a high standard has lifted a massive weight off and reduced a huge amount of stress. I can't say thank you enough!
29 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Paul, Many Thanks Hewer
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Jake Steele attended
Jake Steele attended, was well informed and did a fantastic job, answered all my questions and cleared up behind himself.
28 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Jake, Many Thanks Hewer
Lee Sherriff was outstanding
Lee Sherriff was outstanding. When our property failed to provide hot water, Lee quickly identified the problem and ensured the replacement part was ordered, delivered, and fitted as fast as possible. He showed real understanding of our personal situation, knowing our 2 year old son was returning home from hospital, and went above and beyond to make sure we had a warm, comfortable home to bring him back to. Exceptional service and care. Thank you, Lee!
21 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Lee, Many Thanks Hewer
Annual boiler check
Colin Baker did our annual boiler check. He came early within the timeslot, was good. He was very friendly informative and thorough He gave advice and improved the cooker burner gas flow as the flame was low. Thanks
20 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the Team, Many Thanks Hewer
Great service today received from Colin…
Great service today received from Colin baker. Very reliable. Very efficient.
13 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Boiler service
Colin Baker serviced the boiler today. Friendly, and competent in his work.
13 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin, Many Thanks Hewer
Gren
Gren visited my property today to complete maintenance on my boiler.
Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job could be completed and my young toddlers still had access to heating and hot water over the weekend. Instead of capping my gas. Lovely gentleman. Great customer service, efficient and polite. Thanks Gren!
8 août 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Grenville, Many Thanks Hewer
Great Engineer
Ollie the engineer was very friendly and polite and was happy to answer any questions I had!
31 juillet 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Ollie, Many Thanks Hewer
The engineer was very polite and helpful
The engineer was very polite and helpful
28 juillet 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, your kind words will be passed onto the team. Many Thanks from the Hewer team.
Incredible job from Ryan Gough
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything as he went along, we really appreciate the work he’s done today, 11/10 service!!! He tidied up after himself and made sure everything was looking clean and tidy!!!
24 juillet 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, your kind words will be passed onto Ryan. Many thanks from the Hewer team.
Colin Baker visited today very friendly…
Colin Baker visited today very friendly and professional.
24 juillet 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you for taking the time to leave a review, your kind words will be passed onto the team. Many Thanks from the Hewer team.
Colin Baker visited my home to complete…
Colin Baker visited my home to complete a gas check and was excellent! Efficient and on time - great service. Thanks Colin!
22 juillet 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to Colin,, Many Thanks Hewer
Polite, professional and speedy
The engineer was professional, tidy and thorough. He also explained what he was doing and why and gave a detailed report when he finished.
15 juillet 2025
Avis spontané
Réponse de Hewer Facilities Management Ltd
Thank you so much for taking the time to write us a review, your kind words will be passed on to the team,, Many Thanks Hewer
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