I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement7/8 Market Street, CB2 3PA Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Voir plus
L'entreprise a répondu
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Voir plus
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We are regular visitors of this shop but was away for a while. When visited last week we met this lovely person who was extremely helpful but professional. He is an asset to your organisation. Grant,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Royaume-Uni
- 01223 354794
4,7
Excellent
140 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Good online experience
Good online experience. Collected from Cambridge on day stated.
Professional and pleasant experience.
5 octobre 2024
Réponse de FatFace - CAMBRIDGE 2
Hello Vivienne
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was quite fast to purchase online…
It was quite fast to purchase online and be able to pick up next day. The down side is that there is no return label by post anymore, but I guess it is expensive. Great service, great goodies, never the less.
8 septembre 2024
Réponse de FatFace - CAMBRIDGE 2
Hello Renata
Thank you for your review.
I am pleased to hear that you found our Click and Collect service to be efficient. This is great news!
I will be sure to pass your comments to our team regarding the returns labels in parcels for their attention.
Take care. LE
My recent order arrived on time in days…great service from Fat Face
My recent order arrived on time in days well packaged. The product was lovely but a bit too big. So I had to return it to the shop. The staff were very friendly & helpful. Would shop there any day. Great service!
9 septembre 2024
Réponse de FatFace - CAMBRIDGE 2
Hello Margaret
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear. Take care, LE
Cambridge Store
Cambridge Store ~ Manager (Scottish chap) absolutely ACE and should be rewarded, always extremely helpful, polite and friendly at same time being professional to all customers. Have been served by him very many times.
20 août 2024
Réponse de FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I am always very pleased with the…
I am always very pleased with the quality of the items I purchase and the service I receive.
16 août 2024
Réponse de FatFace - CAMBRIDGE 2
Hi Carolyn,
Thank you for your 5* review. We're pleased to hear that you are pleased with the quality of your item and the service you have received. Have a great day! Many thanks-AB.
The staff at the Cambridge shop are so nice
The staff at the Cambridge shop are so nice, friendly and helpful. I like Fat Face clothes very much, especially at sale time!
10 août 2024
Réponse de FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly …
Very friendly welcoming staff nothing too much bother went the extra mile!
27 juillet 2024
Avis spontané
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your positive feedback regarding one of our stores! We look forward to welcoming you back soon.
Take care. -GM
My favourite shop!
Always shop at Fatface, the clothes are good quality and well priced. The staff are always friendly and helpful
24 juin 2024
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re delighted to read your positive feedback regarding quality, pricing and our stores. We look forward to welcoming you back soon!
Take care.- GM
FatFace Cambridge
Love the design and materials at FatFace 😍
And the staff at Cambridge was so nice and helpful. My favourite clothing shop.
5 juillet 2024
Avis spontané
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Quick delivery
Quick delivery, no quibble return to the shop of the other size I ordered. and I love my purchase!
18 juin 2024
Réponse de FatFace - CAMBRIDGE 2
Hello Nadia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Denim shirt
The garment looks better in the photo than in reality. I visited the Cambridge shop but it didn’t have a single example of the shirt to view, I ordered online instead. To me the fit is on the small side. The buttons also seem too small for the buttonholes and tend to come undone. The service was pretty efficient, but in truth I’m left feeling a little disappointed with the garment I received.
15 juin 2024
Réponse de FatFace - CAMBRIDGE 2
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to learn of your disappointment in your recent purchase.
If you would like us to review in more detail, please pop us an email to customerservices@fatface.com with images so we can pass this onto our garment team to investigate.
Thank you for your continued patience.
Take care, ED
Great qualityItems delivered on time as…
Great qualityItems delivered on time as described
6 juin 2024
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!
Take care.- GM
Great bargain in sale
Great bargain in sale. Ordered 2 for sizes, returned 1 in shop, super fast refund!
26 mai 2024
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Fatface-great quality and service
Great quality clothes delivered amazingly quickly within a couple of days.
12 mai 2024
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Réponse de FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic service
Fantastic service! It's always great to go into a shop which has welcoming, attentive staff, and of course, lovely clothes! Couldn't recommend enough!
11 mai 2024
Avis spontané
Réponse de FatFace - CAMBRIDGE 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Cambridge store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Easy click and collect
Easy to order online and collect in store. Arrived quicker than expected!
25 avril 2024
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Issue resolved promptly in store
Excellent customer service in store after I had an issue with my E-receipt not arriving. Thank you!
23 avril 2024
Réponse de FatFace - CAMBRIDGE 2
Hello,
Thank you for your review, we are very sorry that you did not receive your E-receipt from our store.
I can see you have emailed us about this and I will now get back to you.
Take care, SW.
From the time I have put my order in
From the time I have put my order in, I was kept updated where the order is until received. I have also visited the shop in Cambridge and received very good service.
26 avril 2024
Réponse de FatFace - CAMBRIDGE 2
Hello Agnes
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -GM
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