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FatFace - CASTLEFORD Avis 

88
TrustScore 4.5 sur 5

4,6

Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

As soon as I entered the store, with a task on my hands, Georgia understood the assignment and was a friendly face throughout, going above and beyond to help me get all I needed as efficient... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I always have a good experience with Fatface. I love the quality and styles of the clothing. I mainly buy in store and occasionally online. At my local store everyone is so friendly and helpful.... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I usually have a good experience in this store however today colleagues were rude and customer service and social skills were lacking. On entry all 4 team members were stood talking at the till,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Love my bag. Been after it for a while so when it had gone in the sale jumped at the chance to treat myself. Collected from Castleford. Always polite and friendly staff.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements
  2. Boutique d'accessoires de mode
  3. Magasin de vêtements pour hommes
  4. Magasin de vêtements pour femmes

Écrit par l'entreprise

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Coordonnées de contact

  • Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, Royaume-Uni

  • 01977 556280

4,6

Excellent

TrustScore 4.5 sur 5

88 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(88)

13 721 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent experience and helpful staff

On entry, the store was beautifully clean and organised. It made you want to browse.
I found some excellent bargains and was helped today by David and Emma. Both were friendly, approachable and helpful. I had a great experience here and would highly recommend the store and the staff.

3 octobre 2025
Avis spontané
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Réponse de FatFace - CASTLEFORD

Hello Jo,
Thank you so much for your wonderful feedback! David and Emma will be thrilled to know they helped make your experience a great one. We really appreciate your recommendation and hope to see you again soon!

Thank you, LE

Noté 5 sur 5 étoiles

Excellent!

Amazing shop with a great range & some good bargains to be had. Really friendly & helpful staff & I commend their attentiveness to their customers. Would really recommend a visit to this store.

10 septembre 2025
Avis spontané
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

Updating my wardrobe after many years

Updating my wardrobe after many years, was recommended Fatface, Junction 32,fantastic service great prices, great choices, if I'd known would have updated sooner

8 septembre 2025
Avis spontané
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

Thanks for the help

The service was brilliant, a guy called Leon couldn't be more helpful with trying to find a nice top for my son. Good value too!

10 septembre 2025
Avis spontané
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

Great service, lovely trousers

I ordered online and collected in store. The trousers arrived when it said they would, the sales assistant in store was very helpful, I tried them on when I went to collect them and the sales assistant said if they didn't fit she would help me with the return. But they were perfect so I didn't need to return them.

4 septembre 2025
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

Service was fantastic

Service was fantastic , I was very pleased to see an outlet store ran so well and kept so clean , normally things are just thrown in to get rid of them but not this one , very fairly priced and in this current climate is nice to see a store not trying to rip there customers off . Would definitely recommend anyone who is visiting here to pop in and see the friendly staff if they need any help

10 septembre 2025
Avis spontané
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

1st time I've been to this place

1st time I've been to this place, great little store staff are very friendly and picked up some great little bargains for my hols. Will ge going back looking for autumn and winter stuff.

7 septembre 2025
Avis spontané
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 3 sur 5 étoiles

late email to say not in shop yet

I ordered online and chose to have the item delivered to the store about 6 days after i'd ordered it.
I'd rearranged my day to go to collect the item ,like I said, a good 6 days after the order was in. On the morning of the day I'd requested the pick up I received an email to say it wasnt in store yet!
Most disappointing. Later that day it was available,but surely if it was 'in stock' it could've been ready earlier. notifying me on the morning of the day which I'd requested to pick up was late in my opinion.

8 septembre 2025
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Réponse de FatFace - CASTLEFORD

We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Noté 5 sur 5 étoiles

FatFace 10 out of 10... again

FatFace have never failed to live upto my expectations. They are my go to clothing provider. I always recommend them to friends and family... and will continue to do so.

14 août 2025
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 4 sur 5 étoiles

Sandals

Ordered on line was very impressed with them when they finally did arrive ,looks stylish very comfortable,only down side was told be in shop to collect on weds didn't turn up till Saturday

8 juillet 2025
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Réponse de FatFace - CASTLEFORD

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Noté 4 sur 5 étoiles

prices

Decent prices on some items

4 juillet 2025
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

Very helpful staff great quality

Very helpful staff great quality

16 juin 2025
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Noté 5 sur 5 étoiles

So So easy to purchase items at a great…

So So easy to purchase items at a great price. Top[ quality. Staff are brilliant down at J32 off M62 Castleford Retail Park.

30 avril 2025
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Noté 5 sur 5 étoiles

Great Service

Always Great friendly service by the staff in Fat face Castleford, Eve who served me provided great customer service dealing with my query, She was friendly and pleasant.

27 mars 2025
Avis spontané
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Excellent customer service upon my…

Excellent customer service upon my collection front the junction 32 store as always. First class

27 février 2025
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Castleford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Great store

Great store, tidy and warm on a cold evening.
Staff this evening were friendly, the best folding of clothes ever from the male member of staff.

26 février 2025
Avis spontané
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello Jo,

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Castleford store - this is great to hear.

Take care, CT

Noté 5 sur 5 étoiles

Excellent staff

I went into the Castleford store at Junction 32. I was served by an extremely helpful, patient and polite member of staff. His name was David.
I had struggled to place an order online, so came to store, but my item was not in stock. David patiently went through all the online t shirts til he found the right one. I was able to order and collect in a few days.
I just wanted his courteous manner to be recognised. Thank you.

24 février 2025
Avis spontané
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Castleford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Absolutely one of the best experiences…

Absolutely one of the best experiences in a FatFace Shop! I love the staff at the Castleford store at FreePort but wow, they managed to get me to spend more than I’ve ever intended to do ever! One staff member who always is a ray of pure golden sunshine is Lucy, she’s been working there since I started to shop at this particular store, and what can I say about her… her knowledge of product, recommendations on styles and her keen eye to detail is impeccable, she should get employee of the year! We always have a laugh and giggle in the fitting rooms when she’s helping me find the perfect item (or items) to buy and Mandy who helped me fall in love with the Simone and maya style dresses! Both of these angels really know their stuff! It has to be said but it is one of the best stores in the country to browse and shop at! I really love FatFace Castleford!! Well done, I love you all!!

7 janvier 2025
Avis spontané
Logo de FatFace - CASTLEFORD

Réponse de FatFace - CASTLEFORD

Hello! Thank you so much for your kind words! We’re thrilled to hear about your positive experience at our Castleford store. Lucy and Mandy will be so happy to hear your feedback – they truly are stars! We can’t wait to welcome you back for more shopping adventures. Thanks again for your support! - LE

Noté 5 sur 5 étoiles

Easy to order

Easy to order, clear details about product .Easy to pick up, and friendly inshore staff.

15 décembre 2024
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Réponse de FatFace - CASTLEFORD

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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