Bought a waterproof coat in the sale. Not worn as yet but seems well made. Fits well although I went up a size to get a fleece or thick jumper underneath ready for winter. Staff in store very helpful.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementJunction 32 Outlet Village, Tomahawk Trail, WF10 4FR Castleford, West Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unbelievable selection at amazing prices. The staff are always so welcoming and helpful. They different have my size but they offered to order it to be delivered straight to the shop. Always brillia... Voir plus
L'entreprise a répondu
Second visit to the store as Christmas is coming and we needed some party clothes and retail therapy . Again great experience Leon recognised us and looked after us amazingly well . Sarah loved being... Voir plus
L'entreprise a répondu
Excellent service from ordering to collection. Kept informed as one package was delayed. Great quality items
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Junction 32 Outlet Village, Tomahawk Trail, WF10 4FR, Castleford, West Yorkshire, Royaume-Uni
- 01977 556280
4,7
Excellent
94 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service upon my…
Excellent customer service upon my collection front the junction 32 store as always. First class
27 février 2025
Réponse de FatFace - CASTLEFORD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Castleford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great store
Great store, tidy and warm on a cold evening.
Staff this evening were friendly, the best folding of clothes ever from the male member of staff.
26 février 2025
Avis spontané
Réponse de FatFace - CASTLEFORD
Hello Jo,
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Castleford store - this is great to hear.
Take care, CT
Excellent staff
I went into the Castleford store at Junction 32. I was served by an extremely helpful, patient and polite member of staff. His name was David.
I had struggled to place an order online, so came to store, but my item was not in stock. David patiently went through all the online t shirts til he found the right one. I was able to order and collect in a few days.
I just wanted his courteous manner to be recognised. Thank you.
24 février 2025
Avis spontané
Réponse de FatFace - CASTLEFORD
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Castleford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Absolutely one of the best experiences…
Absolutely one of the best experiences in a FatFace Shop! I love the staff at the Castleford store at FreePort but wow, they managed to get me to spend more than I’ve ever intended to do ever! One staff member who always is a ray of pure golden sunshine is Lucy, she’s been working there since I started to shop at this particular store, and what can I say about her… her knowledge of product, recommendations on styles and her keen eye to detail is impeccable, she should get employee of the year! We always have a laugh and giggle in the fitting rooms when she’s helping me find the perfect item (or items) to buy and Mandy who helped me fall in love with the Simone and maya style dresses! Both of these angels really know their stuff! It has to be said but it is one of the best stores in the country to browse and shop at! I really love FatFace Castleford!! Well done, I love you all!!
7 janvier 2025
Avis spontané
Réponse de FatFace - CASTLEFORD
Hello! Thank you so much for your kind words! We’re thrilled to hear about your positive experience at our Castleford store. Lucy and Mandy will be so happy to hear your feedback – they truly are stars! We can’t wait to welcome you back for more shopping adventures. Thanks again for your support! - LE
Easy to order
Easy to order, clear details about product .Easy to pick up, and friendly inshore staff.
15 décembre 2024
Réponse de FatFace - CASTLEFORD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - CASTLEFORD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous products always fit my very…
Fabulous products always fit my very tall grandson. Very helpful staff on collection of my parcel.
2 décembre 2024
Réponse de FatFace - CASTLEFORD
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely lovely lady who works here…
Absolutely lovely lady who works here who was really going above and beyond helping everyone, think her name began with an M.
11 novembre 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointed
I got an email to say my order had arrived at Junction 32 Fat face. I went to collect it on Friday 11th October but was told by a member of staff I couldn't have it until the following Wednesday afternoon. I was very disappointed by this as I made a special journey to the store to collect the order.
16 octobre 2024
Réponse de FatFace - CASTLEFORD
Hello there
Thank you for taking the time to leave your review.
I am sorry to hear of the issues that you encountered whilst collecting your order. I can understand that this was frustrating.
If you still haven't received your order, please contact fatfacereviews@mail.fatface.com
Take care, LE
Réponse de FatFace - CASTLEFORD
Hello June
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
David & Natasha are assets to the company and made my in store experience a breeze!
I visited FatFace today and had an incredible experience thanks to two exceptional employees, David and Natasha. They went above and beyond to help me out and made my visit truly memorable.
David was incredibly knowledgeable and patient, taking the time to understand my needs and guiding me to the perfect solution. Their friendly demeanor and professionalism made me feel valued as a customer. They kept me informed throughout the process and ensured everything was resolved efficiently - going out of their way to track down stock in another store. Natasha stepped in to assist with advice on the dress I was searching for in a particular size and offered her product knowledge and experience. Their problem-solving skills and dedication to finding a solution were impressive.
Both employees demonstrated outstanding customer service and genuine care, making my shopping experience seamless and enjoyable. FatFace is fortunate to have such dedicated team members, they are both absolute assets to the company. I highly recommend this store, thanks to David and Natasha's exceptional service!
Thank you again for your help and kindness!
26 juillet 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave us your 5* review.
We are delighted to read your positive feedback regarding your recent instore experience. I am pleased to hear you received such great customer service, and we look forward to welcoming you back soon!
Take care. -GM
Réponse de FatFace - CASTLEFORD
Hello Pam
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A wonderful experience all round
A wonderful experience all round. The shop is clean and organised andI managed to find what I wanted and with a hefty discount! The gentleman at the till (David?) was friendly and professional.
This is a lovely place to shop and I will certainly shop there again!
25 juin 2024
Réponse de FatFace - CASTLEFORD
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Been looking for Airlie with GB logo in…
Been looking for Airlie with GB logo in 4xl for some time. Found it at Castleford outlet shop at £35. Really pleased, although I only saw it by chance on way out after trawling through rails. Wish you did more bigger sizes in your shops.
26 juin 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hello Tim
Thank you for your review and for passing on your comments to us. I have raised this with the appropriate department for future consideration.
EP
Excellent customer service
Excellent customer service.
Leon was very personable and very helpful.
Thank you
23 juin 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received such great customer service instore! We look forward to welcoming you back soon.
Take care. -GM
Very nice helpful staff and a lovely…
Very nice helpful staff and a lovely choice of ladies clothing
18 juin 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases!
Take care. -GM
Staff member David was really helpful :)
Staff member David was really helpful and made me feel at ease shopping. I hate clothes shopping so it was great to have a staff member make me feel so welcome and who gave me honest advice on choosing a dress. He was really lovely and friendly.
31 mai 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon!
Take care. -GM
Fatface Castleford
Could not fault the store or the staff at Fatface in Castleford, as soon as I walked in store I was greeted by a girl with a smile and a friendly hello
27 mai 2024
Avis spontané
Réponse de FatFace - CASTLEFORD
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Great jeans
Ordered to store and arrived very quickly within 3 days. Great to get free delivery and jeans were exactly as described
21 mai 2024
Réponse de FatFace - CASTLEFORD
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received! Have a great day – CD
Fat face always efficient with…
Fat face always efficient with delivery. Good quality clothes. Highly recommend
14 avril 2024
Réponse de FatFace - CASTLEFORD
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.