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FatFace - KESWICK 2 Avis 

127
TrustScore 5 sur 5

4,9

49/51 Main Street, CA12 5DS Keswick, Cumbria, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Popped into FatFace Keswick this afternoon. Small shop but well stocked. Staff very friendly and helpful. Reminded me to use Blue Light Card which was great, I keep forgetting I’ve got it 🤪. Will def... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m no shopaholic but hats off to Keswick staff for the shopping experience. Helpful courteous always cheerful. Also clothing is of good quality quality at a reasonable price.

L'entreprise a répondu

Noté 4 sur 5 étoiles

The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even th... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements
  2. Boutique d'accessoires de mode
  3. Magasin de vêtements pour hommes
  4. Magasin de vêtements pour femmes

Écrit par l'entreprise

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Coordonnées de contact

  • 49/51 Main Street, CA12 5DS, Keswick, Cumbria, Royaume-Uni

  • 01768 780910

4,9

Excellent

TrustScore 5 sur 5

127 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(127)

13 784 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fabulous comfy boots…

Fabulous comfy boots that you want to wear all the time.
Collected from store. So easy and Hassal free

23 novembre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

Always an excellent experience

Always an excellent experience, staff friendly and helpful, store laid out well, my favourite place to visit whenever I need anything, or a gift idea for anyone.

18 novembre 2023
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Réponse de FatFace - KESWICK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

Staff Positive Attitude Stands Out!

I'd like to say that the staff at the Keswick branch were especially helpful, shout out to Elizabeth who persevered with my lack of colour matching skills and put me right! A lovely store, great display and felt very relaxed whilst making some Christmas present choices. Thank you to all that helped me!

24 novembre 2023
Avis spontané
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Réponse de FatFace - KESWICK 2

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Great Shopping Exy

A great shopping experience in a well equipped shop with great displays of clothes and accessories. The Keswick shop is very central and the staff are friendly and helpful. Bought a lovely rucksack/bag and another Breton top.

4 novembre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello Dorothy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Fast delivery to my local fat face…

Fast delivery to my local fat face Keswick and great customer service

8 novembre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hi Sharron
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

My wife and I were in the Keswick shop…

My wife and I were in the Keswick shop and the staff could not have been more helpful, they checked to see if what we were after was available in any of your other branches. If this is a sample of all your shops then I have to say it is a pleasure to shop at Fat Face.

2 novembre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

Fat face make the best pyjamas with good buttons

Fat face make the best pyjamas and slippers in town. They outdo the others with their important attention to little details. For instance their buttons do up easily because they are not made of thick cheap plastic so if they are going through a loop they just slip through with no frustration and tugging. (When on the nape of the neck it avoids a one handed wrestling match.)

30 octobre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Noté 5 sur 5 étoiles

Easy to order on line and pick up at…

Easy to order on line and pick up at local store was a breeze. Lovely staff too boot!

17 octobre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Noté 5 sur 5 étoiles

Five Stars for Fiona!

Went into Fat Face, Keswick today for a nosy around and found some trousers I fell in love with, but unfortunately the largest size they had on the floor was a bit too small for me. I went and asked at the counter if they had a larger and was served by a young girl (I think her name is Fiona) who set up to have the correct size delivered to my address. She reassured me that this is common request because they only display middle range sizes on the floor. This was comforting as, although I don't experience many insecurities with my size, I appreciate others may feel embarrassed or ashamed about asking. Fiona was incredibly helpful and friendly, making sure she had all the details correct for my home delivery and showing interest in my personal life. A lovely person and she made our visit 100% worth it. Thank you :)

8 octobre 2023
Avis spontané
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Réponse de FatFace - KESWICK 2

Good afternoon, Katie

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Keswick store.

Take care, JB

Noté 5 sur 5 étoiles

Easy order & collection.

Easy order. Delivered to store. Notified when in store. Helpful staff.

19 septembre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

Noté 4 sur 5 étoiles

Great company

Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Glasgow store. Really pleased with product - good quality, value for money and efficient service. Will certainly look at Fatface for future clothing/footwear.

18 septembre 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Noté 5 sur 5 étoiles

Lovely little shop

Staff are always friendly, chatty and helpful

13 août 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Noté 5 sur 5 étoiles

Super soft shorts.

There a good stylish cut, feel nice and soft but durable at the same time.
Staff were extremely helpful.

16 août 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Noté 5 sur 5 étoiles

Lovely lady who served me

Lovely lady who served me - she was new and just in training but handled it all very well and speedily, despite the man being a bit snappy with her!

16 août 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello
Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Noté 5 sur 5 étoiles

Satisfied customer

Website easy to use. Kept informed as to arrival timetable as to when you order would arrive. Product quality very good and in time for my holiday. Definitely order on line again to be picked up at a store. Friendly staff.

10 août 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Good afternoon, David

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Keswick store.

Take care, JB

Noté 5 sur 5 étoiles

Fabulous customer service

This is my new favourite place I love it
Went to Grassmere Lake district on my holidays
Saw a lovely top and dress the shop in Keswick didn't have my size . They rand ambleside and I picked up from there
Thankyou very helpful ☺️

31 juillet 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Noté 5 sur 5 étoiles

The service you'll never get on-line

Having searched online (as no Fatface near me) for a pair of Boris the Badger slippers, but they only had S & M. While down the lakes for a hike, I went into the shop to enquire. Although there were none on display, both assistants first checked the e-stock and although it didn't show any, they went for a search in the store room ......and came back with M & L sizes!!
I purchased the L and had a bit of banter & laugh with the staff. You cannot get this experience on line. Thank you ♡

30 juillet 2023
Avis spontané
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Thank you for your 5* review regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Noté 5 sur 5 étoiles

Excellent service helpful staff in…

Excellent service helpful staff in cumbrian stores i called in and speedy delivery service

21 juin 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Noté 5 sur 5 étoiles

Helpful staff

The staff are always ready to help and advise. It’s a dog friendly store.

16 juin 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Thank you for your feedback regarding your recent visit to our Keswick store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Noté 1 sur 5 étoiles

Wasn’t delivered on the day it was…

Wasn’t delivered on the day it was suppose too. Birthday present idea ruined

11 juin 2023
Logo de FatFace - KESWICK 2

Réponse de FatFace - KESWICK 2

Thank you for taking the time to leave us this review. After looking into this for you I can see that a member of our team has reached out to you find a resolution for you. If there is anything else we can support with, please do not hesitate to get in touch by emailing us at customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. All the Best – CD

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