Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even th... Voir plus
L'entreprise a répondu
Popped into FatFace Keswick this afternoon. Small shop but well stocked. Staff very friendly and helpful. Reminded me to use Blue Light Card which was great, I keep forgetting I’ve got it 🤪. Will def... Voir plus
L'entreprise a répondu
Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
49/51 Main Street, CA12 5DS, Keswick, Cumbria, Royaume-Uni
- 01768 780910
4,9
Excellent
127 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wasn’t delivered on the day it was…
Wasn’t delivered on the day it was suppose too. Birthday present idea ruined
11 juin 2023
Réponse de FatFace - KESWICK 2
Thank you for taking the time to leave us this review. After looking into this for you I can see that a member of our team has reached out to you find a resolution for you. If there is anything else we can support with, please do not hesitate to get in touch by emailing us at customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. All the Best – CD
Excellent service
7 juin 2023
Réponse de FatFace - KESWICK 2
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Excellent
As always Excellent service,Good Communication From beginning to delivery.
Quick Delivery.
Easy Return and refund from the shop.
Would not hesitate to recommend to family and friends.
26 mars 2023
Réponse de FatFace - KESWICK 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Lovely service in Keswick shop
15 novembre 2022
Réponse de FatFace - KESWICK 2
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Réponse de FatFace - KESWICK 2
Hi Helen,
Thank you for your feedback the crew at the Keswick store. It is so wonderful to read about the great experience you had instore.
Take care - KS
On giving a friend a gift voucher for…
On giving a friend a gift voucher for £20 she went to Keswick Fat face to redeem it but was told there was no money on the card. On returning the card to me I took it to Northallerton to check it and it was confirmed it was validated. It was a disappointing experience for my friend and I. Staff members should have full knowledge how to redeem all of the vouchers used for your store to prevent embarrassing experiences for would be customers.
23 octobre 2022
Réponse de FatFace - KESWICK 2
Good Morning Debbie
Thank you for your review.
I am so sorry to hear of your recent experience in our stores. Please be assured that this will be passed onto the appropriate department to look into further internally and take the appropriate action to ensure that this does not happen again.
Have a lovely weekend.
EP
Réponse de FatFace - KESWICK 2
Thank you so much for taking the time to leave us a 5* review.
It's great to hear you were happy with the service received.
Have a lovely afternoon! TG
After visiting the Keswick branch and…
After visiting the Keswick branch and purchasing. Staff were very helpful and friendly. Enjoyable shopping experience
23 septembre 2022
Réponse de FatFace - KESWICK 2
Hi Cat, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
Réponse de FatFace - KESWICK 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff
24 août 2022
Réponse de FatFace - KESWICK 2
Hi Susan, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love this company!!
I love this company!!! Great products and customer service. Delivery by Evri is super. I’ve shopped with Fat Face for a long time and have always been happy, even if there has been a bit of a hiccup it’s always resolved.
23 août 2022
Réponse de FatFace - KESWICK 2
Good Morning,
Thank you for taking the time to post a review. Have a lovely rest of your week! -KC
Most helpful manager in store
Most helpful manager in store, purchased two items, one which he discounted as i previously had purchased earlier that day, shop well presented clean and tidy, wish fatface would open back up in durham again i do prefer shopping face to face rather than online, so i guess more trips to keswick in future are needed.
7 juillet 2022
Avis spontané
Réponse de FatFace - KESWICK 2
Good Morning Anita
Thank you for your review.
I am so pleased to hear of your recent experience in our Keswick store. Please be assured that I have passed this onto the crew members involved for you.
Have a lovely weekend. EP
Lovely helpful friendly staff
17 juin 2022
Réponse de FatFace - KESWICK 2
Good afternoon Amanda!
I am so happy to read what a positive experience you had in the Keswick store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend - DW
Fantastic customer service from…
Fantastic customer service from Elizabeth visiting your Keswick shop today. Fat face always gets it right.
22 avril 2022
Avis spontané
Réponse de FatFace - KESWICK 2
Hi Mave, thank you for your review on the Keswick store - this will be passed on to the team! Take care, LE
Very helpful staff
I visited the Keswick store today and even though it was fairly busy, the assistants were very helpful. I needed some different sizes in the changing room and one assistant in particular was very patient and helpful. I didn’t catch her name but she said it was only her second day. She did a great job helping me, thank you!
15 avril 2022
Avis spontané
Réponse de FatFace - KESWICK 2
Good Morning Katy
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Keswick store, please be assured that I will pass this onto the crew member involved for you.
Have a lovely Easter. - EP
Exceptional service from Raymond in FatFace Keswick store
I visited FatFace Keswick to get pants for my Dad after he was discharged from hospital. After explaining why I was buying them, Raymond guided me on the best selection and really empathised as his Dad had recently had the same knee op. It's rare to receive such warm, friendly service in shops and I really appreciated Raymond's help. I love FatFace's clothes in any case, the friendly customer service provided by Raymond is the icing on the cake. Thank you so much to the FatFace Keswick team, you turned a chore into a pleasure.
15 avril 2022
Avis spontané
Réponse de FatFace - KESWICK 2
Good Morning Josie
Thank you for your 5* review and for taking the time to pass on such lovely feedback to us regarding your recent experience in our Keswick store. Please be assured that I will pass this onto the crew member involved for you.
I hope you have a lovely Easter.
- EP
First class customer service in The Lakes
Whilst having a trip to our favourite location in The Lake District we did a little shopping, I needed a few items for a forthcoming trip to America, just wanted to say what a nice experience I had at FF in Keswick, the store was very nicely merchandised with new season product and as per usual I felt compelled to spend money, what was exceptional was the customer service, Liz was there to help with sizing and also offered help at the fitting rooms, such a rarity to find a store with staff who put the customer first, no tasking and purely focussed on the people in the store…. I’m used to being ignored in shops, all too often I leave without spending as I realise that without a level of service there’s no shop out there that deserves my cash.
Well done to Liz and team FF Keswick, your an asset to your business, I hope they realise what good people they have.
Thanks also for giving our dog a biscuit
Very best
Simon
14 avril 2022
Avis spontané
Réponse de FatFace - KESWICK 2
Good afternoon Simon
I am so happy to read what a positive experience you had in the Keswick store. I will be sure to pass this on to the wonderful team.
Have a lovely time in America and don't forget we have a stores there too :) DW
Great service prompt delivery
11 avril 2022
Réponse de FatFace - KESWICK 2
Good Morning Mona
Thank you for your 5* review.
I am so pleased to hear that your parcel arrived with you quickly.
Have a great day!
- EP
Beautiful colours and excellent…
Beautiful colours and excellent quality, truly multifunctional- even used as a mini nappy/changing bag. Capacious but neat and so comfortable as a rucksack, great for walks or just to have hands free managing kiddies!
11 avril 2022
Réponse de FatFace - KESWICK 2
Hello Francesca,
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace Bag. It is great to hear how versatile it is. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! DW
A large XS
Ordered 4 XS items online including a sweater. Order came promptly. 3 items good fit but sweater nearly came down to my knees. Luckily, have a FF shop close by so could easily return for a refund. Shop staff friendly and very helpful. Retained items good value.
29 janvier 2022
Réponse de FatFace - KESWICK 2
Thank you Nick for leaving a lovely review CP
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.