Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff were very helpful, and one staff member was particularly helpful when we came to pay for some clothing & accessories. She went out of her way to give advice on best restaurants to eat as we... Voir plus
L'entreprise a répondu
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... Voir plus
L'entreprise a répondu
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, Royaume-Uni
- 02380 330868
4,7
Excellent
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer service at WestQuay…
Fantastic customer service at WestQuay Southampton. Shopped three days in a row. Love the quality of the clothing. Was well served by Lesley, Sandra and Wendy. All very pleasant and contributed to it being a great shopping experience.
14 avril 2023
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
I love fat face clothes for my son
I love fat face clothes for my son. I wash and dry them frequently and they remain the same colour and don’t shrink. Although they are more expensive than the high street brands, they last for months. If I buy a top from another shop, I can guarantee after one or two washes it would have shrunk! Buy cheap buy twice! That’s why I buy fat face! In the long run it’s much more cost effective.
31 mars 2023
Réponse de FatFace - SOUTHAMPTON 3
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Réponse de FatFace - SOUTHAMPTON 3
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
I ordered first time a top and a suede bag.
I ordered a top and a suede bag.
Easy ordering delivery with courier.
The suede bag is gorgeous well made and looks expensive.
The cotton embroidered top was
Coming very small when I saw it in the shop so ordered two sizes up and it’s perfect.
29 mars 2023
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Réponse de FatFace - SOUTHAMPTON 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Southampton store.
Take care, JB
Above and Beyond (Southampton)
My husband has wounds on his feet - FatFace slipper socks are the only thing I can get onto him without pain. Emily at Southampton went above and beyond to find me some, searching through stock "backstage" to get me 2 pairs as they were no longer on sale in the shop. I was so relieved (and slightly over-excited!) To get them. Thank you for not just saying, "If they're not on the shelf we don't have any" but making the effort to try and help. I must also mention her very helpful colleague who was wrestling the arm/a top onto a mannequin at the same time!
18 février 2023
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Hi there, thank you so much for your feedback. Of course, this will be passed on to our store team. Glad to hear you managed to purchase your wanted slippers! :) SK
Visiting Uk from France
Visiting Uk from France, purchased two items from Southampton Branch, great choice, and customer service.
21 novembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Hi Chris
Thank you for your 5* Review!
Your lovely feedback is very much appreciated. We are pleased to learn you were happy with your recent instore shopping experience. We hope you enjoy your new items!
Take Care, TG
Fantastic experience
Fantastic experience, brilliantly helpful staff and as always the clothes are beautiful
8 novembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Good afternoon, Hayley
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Southampton store.
Take care, JB
Great quality and modest humble clothes…
Great quality and modest humble clothes which is great for those who love comfort
14 novembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Hi Olga, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good range & quality
The staff were welcoming & were extremely helpful when I needed to try an alternate size. I found so many items that I liked which would be appropriate for wearing over the Christmas & New Year period & ended up purchasing far more than I had intended.
5 novembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Thank you so much for your wonderful review. We are pleased to hear of your wonderful experience when shopping with us! Your comments will be fed back to our amazing team in store. - RS
Réponse de FatFace - SOUTHAMPTON 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely and helpful staff.Great…
Lovely and helpful staff.Great shop.Wish you would stock larger sizes as there are a lot of people who have to go home to order online.....
24 septembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Lesley is a credit to the Fat Face family, she was very friendly and helpful. It was an good experience shopping.
23 septembre 2022
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Good morning, Lisa
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Southampton store.
Take care, JB
I haven't even received my order yet
I haven't even received my order yet, still waiting, hence the 1 star..
5 septembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Hi Michelle
Thank you for taking the time to leave your review. I am sorry to hear that your parcel was delayed in reaching you, however I can now see that this has been delivered today. Take care, LE
Wonderful
Ordered online easy to follow transaction, clothing excellent as always, delivered early, all in all a wonderful experience, will be shopping with you again
3 septembre 2022
Réponse de FatFace - SOUTHAMPTON 3
Good Morning Stewart
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend! EP
Réponse de FatFace - SOUTHAMPTON 3
Good Afternoon Chris,
Thank you so much for taking the time to post a review. Have a lovely weekend ahead! -KC
Both items delivered within time…
Both items delivered within time stated. Loved them both.
30 août 2022
Réponse de FatFace - SOUTHAMPTON 3
Hi Lizzie, Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! Have a great day! - ES
Mens section is an afterthought
I’m actually very happy with the items I purchased online and the speed they arrived but really annoyed that I had to buy them online! I live within a 20 minute drive of 3 different Fat Face stores and every time I visit them the mens section seems to have shrunk even further! You could combine the mens sections of all three stores and it would still be a fraction of the size of the ladies section of any of them. You might as well stop selling mens clothes altogether.
29 août 2022
Réponse de FatFace - SOUTHAMPTON 3
Hi there, thank you for taking the time to leave your review.
I am sorry to hear that you are disappointed with the size of the menswear department in your local store. I will be sure to pass this on to the relevant department for their consideration. Take care, LE
Lovely top and design I liked it so…
Lovely top and design I liked it so much i brought another one shame they didn't have a different colour,would also like to say the lady in fat face west key Southampton is absolutely brilliant so kind and helpful
20 août 2022
Réponse de FatFace - SOUTHAMPTON 3
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
West Quay Southampton fat face
We visited fat face in West Quay shopping centre Southampton today, and were served by the very lovely Wendy, who not only processed our transaction, but showed a genuine interest in us and asked about where we were from (Cumbernauld in Scotland). Wendy also advised about signing up for rewards etc, which I have never had before. If feedback can be provided to Wendy about her excellent service and manner I am sure it would be very much appreciated.
8 août 2022
Avis spontané
Réponse de FatFace - SOUTHAMPTON 3
Hi John-Paul
Thank you for sharing your in store experience with us. Great to hear that you were well looked after by our Southampton team and Wendy in particular. We will pass your feedback on, rest assured. MJ
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.