The recent security measures have made this process so much harder. Asking for shot lists Call sheet - Treatment - Project brief - Location booking - Shot schedule - Invoice for shoot - Storyb... Voir plus
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Lisez les avis des autres
scamming frauds. didnt refund us for a broken iterm that we couldnt use. ruined our occasion and didnt provide us with a refund. money thirsty thieves
L'entreprise a répondu
Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time con... Voir plus
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Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amaz... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Fat Llama - the rental site for your stuff. Rent your belongings and earn extra income, or borrow items and save money.
Coordonnées de contact
Cheapside 107, EC2V 6DN, London, Royaume-Uni
- info@fatllama.com
- fatllama.com
3,9
Bien
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Great business
Great business, never had any issues as both a renter and a rentee. As a freelance filmmaker and photographer it is fantastic when you need a piece of equipment for a one off job, and it's a very easy source of passive income for renting my stuff to others. I've never had any problems with my gear once it's come back from a rental and everyone I've ever met through the site have always been nice and respectful.
2 juin 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for the lovely review! We're glad Fat Llama’s working well for you both as a renter and rentee – and awesome to hear it's been useful for your freelance projects.
Appreciate you being part of the community!
Kind regards,
The Fat Llama-team
Great experience renting out
Great experience renting out my lawnmower and pressure washer, website and app facilitates the rental process really smoothly. Any tiny issues I have had have been with renters themselves so overall a great platform!
24 mai 2025
Avis spontané
Réponse de Fat Llama
Thank you for your lovely review! We're so pleased to hear that you've had a great experience renting out your lawnmower and pressure washer on our platform. It's great to know that the website and app have made the process smooth and convenient for you.
Thanks for being part of the Fat Llama community and for sharing your experience with others!
Kind regards,
The Fat Llama Team
Great support to Renters
Always had a good experience both renting and lending on Fat Llama. Recently had an issue with an item breaking during a rental, Gledis and the Resolutions Team couldn't have been easier or quicker to deal with, they resolved the issue so quickly and were very understanding. I'll definitely continue to use Fat Llama and recommend to anyone
22 mai 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you've consistently had positive experiences with Fat Llama, both as a borrower and lender.
We're especially pleased that our Resolutions Team could support you swiftly and effectively during your recent issue. We know how stressful these situations can be, so it’s great to know we made the process smooth and reassuring for you.
Your recommendation means a lot to us, and we're delighted to have you as part of the Fat Llama community. We look forward to helping with many more successful rentals in the future!
Kind regards,
The Fat Llama Team
Within 14 days, Fatllma had already paid out for a replacement.
I've been a member of Fatllma for over 7 years now, and the service just keeps getting better. A couple of weeks ago, my Pioneer XDJ speakers and subwoofer were stolen on this platform by Alex. And I reported it, and within 14 days, Fatllma had already paid out for a replacement. Super quick and hassle-free! Thanks for sorting it so fast — really appreciate it :)
3 mai 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for your kind words and for taking the time to share your experience! We’re truly sorry to hear about the unfortunate incident with your equipment, but we’re very glad that we were able to help resolve things quickly and smoothly for you.
Your loyalty over the past 7 years means a lot to us, and we're committed to continuously improving our service to make sure your experience remains a great one. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Thanks again for your trust and support, we truly appreciate it!
Warm regards,
The Fat Llama Team
40% commission on a current hire
40% commission on a current hire. They try to spin this as charging the hirer 25%, and also the hiree 25% as well. Insane fees, avoid until they get their greed in check.
12 avril 2025
Avis spontané
Réponse de Fat Llama
Thank you for your feedback.
The fees we have in place are essential for maintaining the platform, providing insurance, handling support, and ensuring a safe experience for both borrowers and lenders. They also enable us to continue developing and improving Fat Llama moving forward.
We genuinely appreciate your input and are continually striving to deliver the best possible service.
Best regards,
The Fat Llama Team
ID checks should take place before a booking.
Manual ID verification should be up front when creating the account instead waiting until after I've paid for a booking as it was holding up the rental and the delay was eating into the rental time.
7 avril 2025
Avis spontané
Réponse de Fat Llama
Thank you for your feedback!
Our verification process is carefully designed to prioritise safety and ensure that the appropriate checks are completed for each individual rental. By carrying out these verifications after a booking is confirmed, we can tailor the process to the specific situation—avoiding unnecessary steps for users while still maintaining high safety standards.
We understand that this may sometimes take a little longer than expected, and we’re continually working to streamline these steps to minimise any delays. Your patience is greatly appreciated, and if you have any questions or need assistance at any point, please don’t hesitate to contact us.
Kind regards,
The Fat-Llama team
Fantastic Customer Service
Yesterday Fatllama (and more specifically Isabella) gave me the best customer service I’ve ever experienced.
First of all, it was fast and easy to speak to a real life person and no AI bot. With some other companies (or governments) this takes ages or they make you go in circles.
Then, Isabella acted fast and with a level of empathy and understanding I haven’t encountered before contacting a customer service.
As a first time lender I made the mistake to refund somebody directly to their bank account. Something went wrong with the kit they hired from me and I wanted to act fast and courteous. As I refunded the whole amount (including booking fee) the payout from Fatllama to me (the total amount minus booking fee) was less then what I refunded.
I only realised this two days after the renting period was finished and the kit was returned to me.
I explained this all to Isabella and she reassured me they could still do the full refund for the listing from Fatllama, if I was okay to ask (and trusted) the borrower to transfer back the money I send them.
So, I received great help while it was clearly me who had made the mistake.
Hats off!
11 mars 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Isabella provided such exceptional support and that you felt valued and understood throughout the process.
Providing fast, efficient, and empathetic customer service is something we take great pride in, so it’s truly rewarding to know that Isabella made such a positive impression. Mistakes can happen, and we’re always happy to help find the best possible solution.
We sincerely appreciate your trust in us and look forward to assisting you again in the future.
Best regards,
The Fat Llama-team
Fat llama ALLOWS MINORS to RENT YOUR HIGH VALUE ITEMSBEWARE
A kid got verified by fat llama to rent my high value guitar. He made absurd requests and I got a gut feeling so I cancelled it, he then mentioned he is only 17 years old. Isn't it strange that FL is verifying under age members that have no rental history to rent out high value stuff. I contacted FL chat with my booking number but no one responded. Had he stolen my item, the police would have done nothing as he is a minor.
25 février 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your concerns. We understand that trust and security are paramount when renting out high-value items, and we appreciate the opportunity to clarify our policies.
Fat Llama allows individuals aged 16 and above to rent items, but with strict limitations. Users under 18 are subject to a rental value cap and must successfully complete our verification process, which includes identity checks and other safeguards to confirm their legitimacy. As always, lenders have full discretion to decline a booking if they are uncomfortable, just as you did in this case. If any concerns arise regarding a particular borrower, we encourage lenders to reach out to our team so we can review the request further.
Regarding your support inquiry, we can see that our team did respond to your chat. We regret if you felt your concerns were not addressed in a timely manner, as we always strive to provide prompt and helpful assistance.
Kind regards,
The Fat Llama-team
Unfair Charges for a 4-Hour Delay: My Experience with Fat Llama
I want to share an experience I had today.
I rented a camera through Fat Llama for 2 days, and because I returned it 4 hours late, they charged me £140. The total rental cost was £175, yet for a 4-hour delay, this excessive charge is completely unfair and unreasonable.
They shouldn’t try to take users for fools. This kind of practice damages trust and makes using the platform pointless. I believe they need to correct this mistake.
Just wanted to make others aware.
#FatLlama #UnfairCharges #RentalEquipment #CustomerService #Justice
7 février 2025
Avis spontané
Réponse de Fat Llama
Hi Ergin,
Thank you for taking the time to leave this review.
We just wanted to clarify that you did not have to pay £140 for this late fee. There was unfortunately a clerical error and that was for 4 days which we explained, but the lender wanted to only charge one day of the fee, of which you paid. Thank you for your cooperation in this matter.
We do want to highlight the important of returning items on time, as lenders can miss out on other rentals they have on the day and then lose out further on their earnings.
We want to thank you for your time and cooperation in this matter.
Best regards,
The Fat Llama Team
Great idea - poor execution
Great idea, but the phone verification system does not work, awaiting sms, nothing and on screen box is blank. Tried contacting the 'team' via chat, finally got thru to someone, explained that their phopne verification system was not sending out the PIN no. and waited and waited! V V poor execution
4 février 2025
Avis spontané
Réponse de Fat Llama
Hi, for most people the phone verification works well. We recommend using a UK, US or CA phone number for maximum reliability. Please contact info@fatllama.com again if you need more help. Kind regards, Henrik
Terrible safeguarding with honest customers
Honestly. If there was an option to rate FatLlama and it’s seller’s a 0– I would. I regret not reading the reviews before my second attempt to renting out equipment from a seller. WARNING, do not rent from sellers with bad or no ratings. Both sellers promised to adhere to terms and conditions and politely arranged and accepted my money—in which Fat Llama are holding, to then end up, cancelling the booking on the day of when equipment was needed. Now I am out of pocket TWICE. Why is there no precaution for incidents like this? Now my moneys somewhere in air.. and I’m without a rental camera. FatLlama is supposed to provide certainty for renters/buyers like me. Otherwise what’s the point?
29 avril 2025
Avis spontané
Réponse de Fat Llama
We’re sorry to hear about your experience and completely understand how frustrating it must be to have two bookings cancelled at the last minute. This is certainly not the experience we want our borrowers to have.
While the vast majority of rentals go through smoothly, we regret that you’ve had the misfortune of encountering two cancellations. As Fat Llama is a peer-to-peer platform where private individuals rent out their own items, unforeseen circumstances can sometimes lead to cancellations—though we actively monitor lender behaviour to prevent repeat occurrences without valid reasons.
Please rest assured that in cases where a lender cancels, a full refund is always issued. If you have not yet received your funds, we encourage you to reach out to us at info@fatllama.com, and we’ll be happy to look into this for you.
We appreciate your feedback and are continually working on ways to reduce last-minute cancellations and improve reliability for borrowers. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Kind regards,
The Fat Llama-team
I wouldn’t give these guys one star
I wouldn’t give these guys one star, absolutely crap of platform. Gave them My ID as verification, my bank statement they accepted that perfectly fine. Now to the most idiotic thing I’ve ever come across. They have to have your social links to determine your “ profession experience with the item “ what is this bullcrap. How does this company still operate like this.
Hi there,
I do understand that the verification process can be a bit intense and really appreciate your cooperation. Because we do not require cash deposits as traditional rental houses do, this does mean that our system has to have sufficient information to verify the trustworthiness of all our borrowers. With socials we check if you have proffessional experience with the items.
You guys decide
23 décembre 2024
Avis spontané
Always a perfect service with no…
Always a perfect service with no complaints! Use Fat Llama a lot for my work and it is perfect!
1 décembre 2024
Avis spontané
Fat Llamas share information ...not!
I have been wanting to use Fat Llama for a while. I booked a lens I wanted to try on a photoshoot. I paid for the hire. Then the nonsense begins. I don't drive I never have. I need to renew my passport, I'm a few years younger, but it's expired so no Fat Llama for you! I had this conversation a few years ago. If I can vote with an expired passport, I can rent from your company. I wonder how long they will keep my £35 hire fee. Just gormless corporate ID scavenging, upload your id, council tax bill and social media presence, while they squat in some anonymous tax haven hiding their data and profits.
18 novembre 2024
Avis spontané
Make your gear work for you and your career!
It's an easy way to earn some extra cash for your gear. I've got an account on Fatllama for more than 4 years now during this period I've built connections and friendships with fellow creators.
Highly recommend!
10 novembre 2024
Avis spontané
Réponse de Fat Llama
Hello Alexandru,
Thank you so much for sharing your positive experience of our platform. Happy to hear that you have been using Fat Llama for more than 4 years and built connections and friendships.
Best regards,
Fat Llama
Avoid using this service
Really bad service wanted something higher they're verification just kept on and on sent so many documents they just don't know what they're doing. Ask me my Facebook profile. I've got more than 4 1/2 thousand contacts still didn't get accepted then asking my LinkedIn one I've got more than 2 1/2 thousand followers still didn't get accepted. It's just a joke. It just really really frustrating. I would never recommend using this if you ar looking for something last minute because I only had three days and it because it is really really frustrating.
29 octobre 2024
Avis spontané
Réponse de Fat Llama
Hi Ritseh,
We're really sorry you've had this experience using Fat Llama.
Unfortunately it looks like you have tried to rent a very high value amount of kit for the first time at 7pm the day before you wanted to pick the item up at 9am the next day. The managers who verify high value kit leave at 6pm each day and therefore we advise people to request high value kit at least 24-48 hours in advance. We'd be happy to verify you in the future for these rentals but we do need some more time for high value last minute requests. We hope you can understand and have the confidence to use Fat Llama in the future.
Best regards,
Fat Llama
terrible customer service
Great experience with the hirer - however customer service is 0 out of 5 they literally don't get back to you about anything if there is any form of request.
28 octobre 2024
Avis spontané
Réponse de Fat Llama
We are sorry to hear about your experience with our customer service, and we appreciate your feedback. We’re actively working to improve our response times and overall service, and we hope to provide you with a much better experience next time. In the meantime, if there is anything we can assist you with, please do not hesitate to reach out.
what at first seems like a great idea…
what at first seems like a great idea can slowly turn into a headache.i was hoping to hire a camera and a lens which was cheaper than hireacamera or the like .the problem came when it came to verification passport/driving licence and utility bill no problem but you have to be on Facebook or the like .well im 54 and am not into social media or the like so no hope.how can this be a reliable form of verification when anyone can create a social media account.only pro rental places for me now.at least you can talk to who your hiring from first.
28 octobre 2024
Avis spontané
Réponse de Fat Llama
Hi Charles,
Thank you for taking the time to leave this review. We're sorry you had this experience with us when making this high value rental. As we do not work like traditional rental houses we need to ask for more verification and once thats done, you do not have to be verified again in that way.
We're happy to help you through your verification to rent higher value rentals if you'd like to contact us.
Best regards,
The Fat Llama Team
The best and most affordable service for renting equipment
Ive been using FatLlama for a year now - to rent my music kit out, and also to rent music, lights, and photography kit for events. It’s such a great service - my very expensive DJ controller has almost paid for itself now. We have also hosted events with incredible lighting i could never afford to rent from anywhere else. I feel safe with FatLlama as I know that if there was ever damage, it would be covered by their insurance. High recommended
27 octobre 2024
Avis spontané
Réponse de Fat Llama
Hello Sian,
Thank you so much for sharing your positive experience of the platform. We are happy to hear that your DJ controller has almost paid itself now and that you have hosted events with lighting rented from us.
We are glad that you feel safe and supported to rent via our platform. Your feedback means a lot to us, and we are excited to continue being part of your events and equipment rentals.
Best regards,
Fat Llama
Fat Llama was so helpful in a pinch
I was in desperate need for some tables and chairs for an event I was running and the app was a lifesaver. It was really simple to use and I could quickly see lots of different options for hiring the equipment. I sourced the tables and chairs I needed from a lender 5 minutes drive away and they were very responsive and offered a great price. The app is easy to navigate and I'd recommend it to anyone looking for short term equipment rentals.
6 septembre 2024
Avis spontané
Réponse de Fat Llama
Hello Sam,
Thank you so much for your excellent feedback! We are so glad to hear that Fat Llama was able to help you get the tables and chairs for the event and that they were conveniently located nearby. It’s great to know that the app was easy to navigate and that you found great options at a good price.
Your feedback means a lot to us, and we’re excited to continue supporting you with any future rentals. Don’t hesitate to reach out if you need anything.
Best regards,
Fat Llama
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