The recent security measures have made this process so much harder. Asking for shot lists Call sheet - Treatment - Project brief - Location booking - Shot schedule - Invoice for shoot - Storyb... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
scamming frauds. didnt refund us for a broken iterm that we couldnt use. ruined our occasion and didnt provide us with a refund. money thirsty thieves
L'entreprise a répondu
Fat Llama has always helped me find the best and easiest solutions. As an independent filmmaker, it can sometimes be tricky to deal directly with film rental companies (deposits, paperwork, time con... Voir plus
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Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amaz... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Fat Llama - the rental site for your stuff. Rent your belongings and earn extra income, or borrow items and save money.
Coordonnées de contact
Cheapside 107, EC2V 6DN, London, Royaume-Uni
- info@fatllama.com
- fatllama.com
3,9
Bien
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great Platform so far....
30 juillet 2025
Avis spontané
Réponse de Fat Llama
Happy to hear you are enjoying the platform!
All the best,
Fat Llama
Réponse de Fat Llama
Thank you for the feedback! We're so pleased to hear that you find the app useful, that means a lot to us.
Kind regards,
Fat Llama
Réponse de Fat Llama
Thank you for your kind feedback! We're really glad to hear everything went smoothly and that you felt it was great value for money. We appreciate you taking the time to share your experience!
Kind regards,
Fat Llama
Disappointing customer service
Disappointing customer service. Have rented equipment out with them for nearly a year
28 juillet 2025
Avis spontané
Réponse de Fat Llama
Hi Luke,
We’re really sorry to hear that you were disappointed with your experience this time. Our team aims to be fair and transparent in how we handle reviews and cancellations, and we regret that this situation left you feeling unsupported.
We truly value the time and effort you’ve put into renting out your equipment over the past year. Your contributions help make the platform what it is, and we appreciate your involvement.
If there’s anything further we can do to clarify or support you going forward, you’re always welcome to reach out.
Best regards,
Fat Llama
Not many rentals of my things
Not many rentals of my things, but the few I have had have been perfect. Nice platform, hope it grows more..
28 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your feedback! We're glad to hear that your rental experiences have been positive and that you’re enjoying the platform. We’re constantly working to grow and bring more visibility to listings like yours. Thanks for being part of the community – we really appreciate it!
Kind regards,
Fat Llama
Love the app
Love the app. Can use it for my short term rentals. Recommended
27 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and finding it useful for your short-term rentals. Your recommendation means a lot to us!
Kind regards,
Fat Llama
I'm currently using this platform for…
I'm currently using this platform for renting out and renting. It's widely used and very beneficial, and I began using it frequently in 2022.
27 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your review. We're glad to hear that you've found the platform useful for both renting out and renting, and that it's become a regular part of your routine since 2022. We appreciate you being part of the community!
Kind regards,
The Fat Llama team
Amazing company to be honest
Amazing company to be honest. Rental a lot of equipment with them without issue and it’s good to know everything going out is adequately insured.
19 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your review. We're really happy to hear that you've had a smooth experience renting with us and that you feel confident knowing everything is properly insured. We appreciate your trust and support!
Kind regards,
The team at Fat Llama
Great service, used it many times
I have rented several things via Fat Llama, it's an incredible service and such a fabulous idea. I plan to put lots of my own stuff up for rent too very soon.
15 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your kind words. We're so pleased to hear you've had great experiences renting through Fat Llama and that you love the concept. Exciting to hear you're planning to list your own items soon too. We look forward to seeing what you share!
Kind regards,
Fat Llama
Hassle free equipment rentals Since my initial registration
Since my initial registration, everything has worked smoothly and I’ve completed several well-priced rentals with a minimum of fuss. The only problem I had was with my original registration because I have neither Facebook nor LinkedIn accounts. But when a human operator got involved they soon cleared up the problem
12 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience. It's great to hear that your rentals have been smooth and hassle-free. We appreciate you pointing out the challenge with the initial registration and are glad our team was able to help resolve it quickly. Thanks for sticking with us and for being part of the Fat Llama community.
Kind regards,
Fat Llama
Fat Llama is always a great experience…
Fat Llama is always a great experience when it comes to rentals, especially with camera equipment.
3 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your review. We're so glad to hear that you've consistently had a great experience. We appreciate your support and look forward to helping with your future rentals.
Kind regards,
The Fat Llama team
Lent out number of random things
Lent out number of random things. Recently laptop got non returned. Excellent service within a week they paid out on the insurance equivalent second hand value which is fair. This platform is amazing. Wish they could improve the app UI and be more visible in UK. They are saving the planet by avoiding single use purchases for all of us !
3 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience. We're really glad to hear that you've found value in lending out your items and that our insurance team was able to support you quickly and fairly when your laptop wasn't returned.
Your kind words about the platform mean a lot. We appreciate the feedback about the app and visibility in the UK and will take that onboard as we continue to grow. Thank you for being part of a community that helps reduce waste and encourages smarter sharing.
All the best,
Fat Llama
Easy and smooth
I had such a smooth experience using Fat Llama while on a whole different continent to rent last minute equipment for a spontaneous shoot we decided to do while in London. It was an easy process to get started and everyone was so responsive. Will definitely use again!
6 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your review! We're so glad to hear that Fat Llama made it easy for you to organise a last-minute shoot. It's great that everything went smoothly and that you found the community responsive. We look forward to helping with your future projects!
All the best,
The team at Fat Llama
Good, but beware the identity verification
The experience of renting equipment was fast and easy. HOWEVER, before you can place a rental request you have to go through an extensive identity verification request that asks for a TON of personal information (passport, photo, banking details, flight details, where I was staying on my trip). It feels horribly intrusive, and the site offers no guarantees of what will be done with the personal data you have to upload.
2 juillet 2025
Avis spontané
Réponse de Fat Llama
Thank you for your feedback. We are glad to hear the rental process was smooth, and we understand your concerns about the identity verification.
For high-value rentals, especially from outside the UK, we request additional details to help keep the platform safe for everyone. We know it can feel like a lot, but please rest assured your data is stored securely and handled in line with strict privacy regulations.
Now that you are verified, you likely will not need to go through this process again.
Thank you again for sharing your experience.
Kind regards,
The Fat Llama Team
So far so good
So far so good. The potential is there the fees seem to a little to high but you have to offset that with the fact that it has generated income from items that might be sitting gathering dust. for anyone wanting to rent my paddle-board or bits of camping gear go take a look :-)
2 juillet 2025
Avis spontané
Réponse de Fat Llama
Thanks for your review! We're glad to hear things are going well so far and that the platform has helped turn your unused gear into income. We understand your thoughts on the fees and appreciate the honest feedback. Best of luck with renting out your paddleboard and camping gear – sounds like a great setup!
Kind regards,
Fat Llama
Convenient and secure
I’ve been renting camera gear from Fat Llama since 2021. The process has always been secure and smooth.
It’s easy to find a choice of lenders who are close by and also chat with them securely if you have any questions beforehand.
I’ve only ever had one issue with a piece of kit I rented, but Fat Llama resolved it quite quickly.
I will definitely continue to use them for any additional equipment I need for future photography projects.
27 juin 2025
Avis spontané
Réponse de Fat Llama
Thank you for your thoughtful review and for being with Fat Llama since 2021! We're so glad to hear that you've consistently found the process smooth and secure, and that it's been easy to connect with nearby lenders.
While we're sorry you experienced an issue during one of your rentals, it's great to know our team was able to resolve it quickly.
We truly appreciate your continued trust and look forward to supporting your future photography projects!
Kind regards,
The Fat Llama team
Good place to lend stuff
Nice way to borrow my GoPro, feels even safer with the insurance policy they improved last year! Haven’t had any issues with lenders though so thankfully i haven’t had the need to contact them.
It’s a nice passive income for things you don’t use and in the long term, my GoPro will have paid itself off if people keep borrowing it :)
The one thing to be aware of is about cosmetic damage. Not sure if they cover this but due to usage you might get these cosmetic marks. If you don’t mind this is the perfect place to lend.
Been using FatLlama for more than 2 years.
25 juin 2025
Avis spontané
Réponse de Fat Llama
Thank you for sharing your experience and for being a part of Fat Llama for over two years! We're glad to hear that you've had a smooth journey lending out your GoPro and that our updated insurance policy has added to your sense of security. It's great that you've been able to turn underused gear into passive income.
Kind regards,
Fat Llama
Misleading information just wants to…
Misleading information just wants to take your money it's not a company it's con artist .I booked a ladder which showed 0.7 miles from my postcode.wich is very short walk. When I booked it it showed the address 80 miles. Away after paying for it. They were so quick to take the money now they don't want to give it back they say contact the renter.first time using fat lama too. There telling me to do their job for them. Very misleading information. Could not even do the job I needed as I booked the night before. It would've been cheaper for me to buy it than travel 160 miles round trip.
24 juin 2025
Avis spontané
Réponse de Fat Llama
Hi Mohammad,
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and understand how frustrating the situation must have been, especially when you needed the item urgently.
We also regret that you didn’t feel fully supported when you first contacted us. We take that on board and are working to ensure we learn from this so we can offer faster, more helpful assistance in the future.
As mentioned in our follow-up, a full refund has been issued and we’ve added £10 credit to your account as a gesture of goodwill. We truly hope this helps restore some trust in the platform.
If there’s anything more we can do, please don’t hesitate to reach out.
Best regards,
The Fat Llama Team
Easy rental process
Easy rental process, all communication is done via the app.
3 janvier 2025
Avis spontané
Réponse de Fat Llama
Thank you for your review! We're happy to hear that you find the rental process smooth and that handling all communication through the app works well for you overall.
Kind regards,
The Fat Llama team
Fat Llama review
Great company. Be with them for years. They always got your 'Back'.
20 juin 2025
Avis spontané
Réponse de Fat Llama
Thank you for your kind words! We're honoured to have had you with us for years and glad to know you feel supported. We truly appreciate your trust and loyalty.
Kind regards,
The team at Fat Llama
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