From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Voir plus
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Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Voir plus
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I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Voir plus
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What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Voir plus
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4,7
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Easy service,fast delivery and very…
Easy service,fast delivery and very well packaged. Super quality.
5 juin 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your delivery arrived quickly and well packaged.
It’s wonderful to know you’re happy with the quality of the tiles. We really appreciate your feedback and support.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Very easy to order and quick and safe delivery. Tiles are beautiful, and I can't wait to put them on my fireplace.
1 juin 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you found the ordering process straightforward and that your tiles arrived quickly and safely.
It’s wonderful to know you’re pleased with the tiles, and we’re excited to hear they’ll be used on a fireplace. We hope the finished result looks beautiful.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Easy to order, helpful customer service. Items were delivered well packaged and on early. There was good communication from the courier and he went above and beyond in leaving the tiles where we wanted them which are very grateful for. The tiles themselves are beautiful. Thank you for your excellent service all round.
3 juin 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Julie,
Thank you for your lovely review. We’re delighted to hear you found the ordering process straightforward and that the customer service team were able to help throughout.
It’s also wonderful to know your order arrived well packaged and ahead of schedule, and that the courier provided such a positive delivery experience. We’ll be sure to pass your kind comments on to the team.
Most importantly, we’re so pleased you love the tiles. Thank you again for your support and for taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Now our go-to tile supplier
The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logical and creative way, which helps the visitor better understand how items and finishes would look and work in their own space. The staff at the showroom are very helpful and accommodating.
30 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for such a wonderful review. We’re delighted to hear Fayrouz Tile & Stone has become your go-to tile supplier.
It’s fantastic to know you enjoyed the range of collections on offer and found the showroom displays helpful when planning your own space. We put a great deal of thought into creating displays that inspire and help customers visualise different combinations of tiles, finishes and accessories, so it’s lovely to hear that was reflected in your experience.
We’ll also be sure to share your kind comments with the team. Thank you again for your support and recommendation.
Many thanks,
Fayrouz Tile & Stone
Happy with the tiles and with the…
Happy with the tiles and with the service at the shop
23 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Ola,
Thank you for your review. We’re delighted to hear you’re happy with both the tiles and the service you received in the showroom.
We really appreciate your kind feedback and hope you enjoy the finished result.
Many thanks,
Fayrouz Tile & Stone
The tiles we ordered were great quality…
The tiles we ordered were great quality - arrived when they were expected & have transformed our kitchen. Great selection of tiles on offer.
1 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Amanda,
Thank you for your review. We’re pleased to hear you were happy with the quality of the tiles and that they arrived as expected.
It’s wonderful to know they’ve transformed your kitchen, and we’re delighted you found a design you loved from our selection. We really appreciate your feedback and support.
Many thanks,
Fayroz Tile & Stone
no phone number
Everything was top notch, until I needed more Grout and 1 more tile, I rang the number for ever, then had to go to the shop only to be told there is no phone line, it is ridiculous that you have to go through customer service to buy extras and they cost more !!!
22 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Lady Doyle,
Thank you for your review.
We’re pleased to hear you were happy with your experience overall, although we’re sorry to hear there was some confusion when you needed to order a little more grout and an additional tile.
Just to clarify, the showrooms do not have separate direct phone lines. We use one central number, which goes through to our customer service team. This phone line is open Monday to Friday, 8am to 7pm, and outside of these hours an automated message is played to let customers know we are closed.
During opening hours, calls are usually answered straight away. There may occasionally be a short wait if the team are already helping other customers, but calls are routed through customer service so customers can speak to the team with access to order details, delivery information, stock updates and other enquiry information.
Our product prices are also the same online and in store. We only have one set of prices across Fayrouz Tile & Stone, so there should not be a difference between ordering through the website, customer service or at the showroom.
While the London showroom does not hold full stock of every product, the team can still help place orders for collection. If the tile and grout were not available to take away on the day, an order could have been placed and sent to the London showroom for collection once ready, or delivered directly too you.
Alternatively, top-up orders can be placed online for delivery or showroom collection. They do not have to be placed exclusively through our customer service team; customers are welcome to order in whichever way is easiest for them.
Many thanks,
Fayrouz Tile & Stone
Friendly helpful staff.
Friendly helpful staff.
Happy to let me browse, no ‘hard sales’ patter
Knowledgable
Made order over phone to collect - v efficient and quick
26 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you enjoyed visiting the showroom and felt comfortable exploring the collections at your own pace.
It’s great to know the team’s knowledge and support were helpful, and that arranging your order for collection was quick and straightforward. We really appreciate your kind feedback.
Many thanks,
Fayrouz Tile & Stone
Great designs, super responsive.
Great designs, super responsive in sending samples and final selection, all of which arrived well wrapped and consequently undamaged.
28 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re delighted to hear you were pleased with the tile designs and that both your samples and final order arrived quickly and in perfect condition.
It’s great to know everything was well packaged and that the process ran smoothly from start to finish. We really appreciate your support.
Many thanks,
Fayrouz Tile & Stone
Brilliant service, delivery and merchandise
Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tiles on offer, speedy and timely delivery, and the beautiful tiles. Thank you
22 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your wonderful review. We’re delighted to hear your order arrived exactly as scheduled and in perfect condition.
It’s also lovely to know you were happy with the website experience, tile selection and delivery process. We really appreciate your kind feedback and are so pleased you love the tiles.
Many thanks,
Fayrouz Tile & Stone
A lovely choice of tiles
A lovely choice of tiles. Easy to order.
Arrived quickly.
So safely packed.
We are very pleased with our tiles.
We would definately order from Fayrouz Tile and Stone again. Thank you.
11 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Carole,
Thank you for your lovely review. We’re so pleased to hear you found the ordering process straightforward and that your tiles arrived quickly and safely packaged.
It’s wonderful to know you’re happy with your tiles, and we really appreciate your kind comments.
Many thanks,
Fayrouz Tile & Stone
Réponse de Fayrouz Tile & Stone
Hi Liliana,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that your delivery arrived smoothly without any issues.
We really appreciate your support.
Many thanks,
Fayrouz Tile & Stone
The tiles are incredibly beautiful
The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.
It's great to be able to see the tiles in the shop which gives a much better idea of what to expect. The Cross Street shop is lovely and Karmen was a delight to deal with. She helped with additional orders efficiently and professionally. She knows the stock backwards and has a strong aesthetic sense and understanding of the importance of colour for the grout. Above all she is friendly, warm, enaged and charming. One does not feel 'sold to'. She genuinely helped me find the right solutions and was interested in my project. I very much enjoyed dealing with her.
29 avril 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Alice,
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear you’ve had a positive experience with both the tiles and the service you received throughout your project.
It’s wonderful to know visiting the showroom helped give you a clearer sense of the materials in person, and we’ll be sure to pass your kind comments on. She’ll be delighted to hear how much her support, knowledge and guidance were appreciated.
We hope your finished space comes together beautifully and thank you again for choosing Fayrouz Tile & Stone.
Many thanks,
Fayrouz Tile & Stone
Fantastic products
Fantastic products, very attentive service and fast delivery. Great communication throughout. The only downside is the opening hours. We bought tiles for our bathroom, but we'll definitely be back for other projects. The tiles are top quality. Can only recommend
5 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Erika,
Thank you for your review — we’re so pleased to hear you were happy with the tiles, service and communication throughout.
It’s great to know the quality met expectations and that you had a positive experience overall. We also appreciate your feedback regarding opening hours.
Thank you again for your recommendation, and we look forward to helping with your future projects.
Many thanks,
Fayrouz Tile & Stone
Love these tiles so much
Love these tiles so much. They are perfect for our kitchen and look great. Very simple process ordering and delivery. Would recommend.
29 avril 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Beth,
Thank you for your review — we’re so pleased to hear you love the tiles and that they’ve worked perfectly in your kitchen.
It’s great to know the ordering and delivery process felt straightforward as well. We really appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Nice tiles, would recommend.
The tiles arrived in good time and were on the whole really good quality. There is a slight fading to the face which takes the clarity from the finish, but overall I am happy with them.
4 mai 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Ian,
Thank you for your review — we’re pleased to hear you’re happy with the tiles overall and that they arrived in good time.
In terms of the finish, some tiles are designed with subtle tonal variation or a softer surface detail. This is often part of the overall look rather than a defect.
We appreciate your feedback and your recommendation.
Many thanks,
Fayrouz Tile & Stone
Delivery and Product great
Delivery efficient, driver helpful with taking heavy tiles into the hallway. Really love these tiles and the tiler did too!
28 avril 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Janet,
Thank you for your review — we’re so pleased to hear you’re happy with both the delivery and the tiles.
It’s great to know everything arrived efficiently and that the driver was helpful on arrival. Lovely to hear your tiler approved too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great service and great selection of…
Great service and great selection of tiles. We would recommend!
27 avril 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Ivan,
Thank you for your review — we’re really pleased to hear you’re happy with the service and selection.
We appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Fabulous
From tile samples to the full order the whole process was flawless.
All arrived on time and intact (which I wasn’t expecting!) and even the delivery driver was lovely.
I highly recommend Fayrouz tiles to everyone looking for high quality tiles you just can get anywhere else.
29 avril 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Julie,
Thank you for your review — we’re so pleased to hear the whole process felt smooth from samples through to your full order.
It’s great to know everything arrived on time and in good condition, and we’ll be sure to pass your kind comments on to the delivery team as well.
We really appreciate your recommendation and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Tiles were great and look fabulous now…
Tiles were great and look fabulous now they're up. Service was good too.
What was not good was the recommended tile cement/grout. The recommendation for the number of tiles was 2x3kg bags but the first bag was finished after barely 1/4 of the tiles were up. I saved the other to grout with but that went off far too quickly to finish the job.
So in summary everything was excellent apart from the cement which was rubbish.
26 avril 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Ric,
Thank you for your review — we’re really pleased to hear the tiles look great now they’re installed and that you were happy with the service.
We appreciate your feedback regarding the adhesive and grout. The quantities suggested on our website are estimates based on standard assumptions. In practice, factors like surface conditions, tile size, application method and working time can all affect how much is needed and how quickly the product sets.
We’ll take your comments on board, and if you ever need guidance on quantities for a specific project, our team is always happy to help.
Many thanks,
Fayrouz Tile & Stone
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