From ordering samples to the finished work, I have no fault to find with this company. Their selection of tiles was so refreshingly different and interesting and I'm so pleased with the Persia Kashan... Voir plus
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Samples arrived superbly wrapped in one piece. Customer service is excellent, with advice of grout colour and coverage. Collection from Doncaster went seamlessly, easy to find and quick collect... Voir plus
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I just want to say a big thank you for the entire journey with this company. Throughout my project, which was stressful in many ways, this company was outstanding. Their customer service was excep... Voir plus
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What stands out in this organisation is their level of genuine care and support for your vision. Karmen in their North London branch couldn't have been more helpful! I highly recommend Karmen and Fayr... Voir plus
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4,7
Excellent
1 k avis
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A répondu à 100 % de ses avis négatifs
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great service and lovely quality tiles
20 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and the quality of the tiles.
Many thanks,
Fayrouz Tile & Stone
Excellent
Excellent service and absolutely stunning tiles. We are delighted. Delivery was quick and great communication.
21 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Nikki,
Thank you for your review. We’re so pleased to hear you’re happy with the tiles and that everything from delivery to communication went smoothly.
We really appreciate your feedback.
Many thanks,
Fayrouz Tile & Stone
Absolutely beautiful tiles for my new…
Absolutely beautiful tiles for my new cloakroom. Bathroom fitter was very impressed with them.
1 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Heather,
Thank you for your review. We’re so pleased to hear the tiles look beautiful in your new cloakroom, and it’s great to know your bathroom fitter was impressed with them as well.
Many thanks,
Fayrouz Tile & Stone
Zellige oyster square Moroccan style tile
Received sample quickly and went on to order the tiles for my bathroom. Really lovely tiles and quick delivery. Great company would definitely use them again!
6 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Christina,
Thank you for your review. We’re pleased to hear the sample helped you make your decision and that the tiles arrived quickly for your bathroom project. It’s great to know you’re happy with them and that the process went smoothly.
We really appreciate your support and would be happy to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience, collection in store saved me a fortune & the instore team were amazing
6 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Tom,
Thank you for your review. We’re pleased to hear you had a great experience and that collecting in store worked well for you. It’s also lovely to know the showroom team were so helpful.
Many thanks,
Fayrouz Tile & Stone
Réponse de Fayrouz Tile & Stone
Hi Karen,
Thank you for your review. We’re pleased to hear the tiles arrived quickly and were well packaged, and that you’re happy with them.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles well delivered
Tiles arrived well packaged and the delivery driver placed them on my driveway as requested. Delivery was prompt and as advised. The tiles are beautiful and the colours and presentation as per the website.
2 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Fiona,
Thank you for your review. We’re pleased to hear the tiles arrived promptly and were well packaged, and that the driver was able to place them where you requested. It’s also great to know the colours and presentation matched what you saw on the website.
Many thanks,
Fayrouz Tile & Stone
Customer service was rude
Customer service was rude, blunt and unhelpful. Enquired about the option to return some tiles they still stock for a credit note outside of the returns window (hence asking for a credit note rather than a refund). Totally unopened, resaleable tiles. I was met with a blunt 'no'. Hasn't made me feel like shopping with them again, will look elsewhere for my replacement tiles.
9 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Martha,
I’ve looked into your enquiry and read through the email correspondence and would like to clarify the situation.
This wasn’t a return request slightly outside the normal returns period, but for tiles purchased in 2024. Our returns policy has a defined returns window and, while we do try where possible to help customers who are only slightly outside that window — as we understand projects can sometimes run longer than expected — unfortunately we’re unable to accept returns or offer credit notes on orders placed several years ago.
One of the main reasons we cannot accept returns outside the returns window is due to tile batch variation. As we continually restock our tiles, new batches are produced over time. Once a new batch replaces an older one, tiles from the original batch can no longer be resold alongside newer stock due to natural variations in shade, tone and finish between batches.
In addition, the two tile ranges from that order are no longer part of our current collection and have not been stocked for quite some time. As these lines are no longer sold by us, they are not items we would be able to resell even if the boxes remain unopened.
Your enquiry was responded to promptly by our customer service team, who explained that a return would not be possible and apologised for the inconvenience. You then asked for the decision to be verified by a manager and, after receiving the same explanation, raised a formal complaint through the website. This was also responded to with the same information. At no point were the team rude — they replied promptly each time and simply reiterated the policy.
We always try to help where reasonably possible, including accommodating returns outside the window in certain circumstances. However, returning tiles from an order placed years ago, particularly for products that are no longer stocked, unfortunately isn’t something we’re able to accept.
Many thanks,
Fayrouz Tile & Stone
All is well the parcel arrived in good…
All is well th eparcel arrived in good condition , Many thanks. Kind regards. Philippe
2 mars 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Phillippe,
Thank you for your review. We’re pleased to hear your parcel arrived safely and in good condition.
Many thanks,
Fayrouz Tile & Stone
The selection of tiles is amazing
The selection of tiles is amazing.
We have had 3 or 4 deliveries. The outside Moroccan style ones are stunning - and they have remained in tact for 4 years in bad English weather. They add something unique to the garden.
13 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Helen,
Thank you for your lovely review. We’re so pleased to hear you’ve been happy with multiple deliveries and that your outdoor tiles are still looking beautiful after four years.
It’s great to know they’ve added something unique to your garden. We truly appreciate your continued support.
Many thanks,
Fayrouz Tile & Stone
Tiles
Arrived on time very well packed very pleased with tiles would have no hesitation of purchasing from them again 😀
19 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear your tiles arrived on time and were well packaged, and that you’re happy with them overall. It’s great to know you’d feel confident ordering from us again.
Many thanks,
Fayrouz Tile & Stone
Blue Moroccan Tiles …
After weeks of trying to find Moroccan light blue tiles on many online sites I found exactly what I wanted with your company.
Tiles arrived very well packed 1 day early. They are really stunning looking tiles hexagon shape and in 3 different blue colours. Ordering was easy and I was kept informed at every step.
Would highly recommend your company and I am one happy customer. 😊
17 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for such a thoughtful review. We’re so pleased you were able to find exactly what you were looking for after your search, and that the tiles arrived safely and even a little earlier than expected.
It’s great to hear the ordering process felt straightforward and that you felt well informed throughout. We truly appreciate your recommendation and are delighted you’re happy with your choice.
Many thanks,
Fayrouz Tile & Stone
Really good company
Really good company, very responsive and delivered quickly
17 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Pauline,
Thank you for your review. We’re pleased to hear you found the team responsive and that your order was delivered quickly.
Many thanks,
Fayrouz Tile & Stone
My tiles arrived on time
My tiles arrived on time, in perfect condition and I love them, they look exactly like what I expected I think better in fact!! The pictures online were a great representation of the tiles!! Thank you
20 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Emily,
Thank you for your lovely review. We’re so pleased to hear your tiles arrived on time and in perfect condition, and that they’ve met your expectations. It’s great to know the online images gave you an accurate sense of how they would look in person.
We really appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great experience
Great experience! They were able to move forward my delivery date which was really helpful and not a single tile arrived cracked which was great - I’ve used some other tile companies in recent years and have had at least one crack per box, so was very impressed!
20 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Courtney,
Thank you for your review. We’re pleased we were able to bring your delivery forward and that it helped with your project timeline. It’s also great to hear everything arrived safely and without any breakages — we know how important that is.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service, Tiles arrived quickly and are just what I ordered.
16 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Jane,
Thank you for your review. We’re pleased to hear your tiles arrived quickly and that they were exactly what you expected.
Many thanks,
Fayrouz Tile & Stone
Very satisfied customer
I just had to write a review - I am thrilled with my tiles, the colour and finish are BEAUTIFUL. The quality was exceptional especially as the price was so reasonable. I am a very satisfied customer. The tiles arrived promptly and were very well packages
19 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Lesley,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear you’re happy with the colour and finish of the tiles, and that the quality met your expectations. It’s also great to know they arrived promptly and well packaged.
We truly appreciate your feedback and are glad you’ve had a positive experience with us.
Many thanks,
Fayrouz Tile & Stone
Great service and fantastic…
Great service and fantastic communication
Would highly recommend
2 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi,
Thank you for your review. We’re pleased to hear you were happy with the service and communication, and we appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Réponse de Fayrouz Tile & Stone
Hi Anne,
Thank you for your review. We’re pleased to hear you were happy with the service and the speed of delivery.
Many thanks,
Fayrouz Tile & Stone
Amazing tiles
Amazing tiles! A real focal point as a splash back for the cooker
12 février 2026
Avis spontané
Réponse de Fayrouz Tile & Stone
Hi Naomi,
Thank you for your review. We’re so pleased to hear the tiles have created such a strong focal point behind your cooker — that’s always lovely to know. It’s great that they’ve worked so well in your space.
Many thanks,
Fayrouz Tile & Stone
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