Very easy to place an order, great prices and very speedy tracked delivery. Will definitely shop with them again.
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Lisez les avis des autres
Ordered some crocs which are known for sizing issues. Prompt delivery, however, the crocs were too big but had to pay a fiver to return them. I'm not prepared to order another size and have the potent... Voir plus
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 7 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The purchase I made was at a great…
The purchase I made was at a great price, with a quick delivery, I was kept informed as to when my order would be delivered etc, I would have no hesitation in recommending this company for any future purchases
27 mai 2025
Réponse de Freeman Hardy and Willis
Dear Stephen,
Thank you for this 5-star review! We’re so glad you were happy with the delivery and the deal!
Hope to see you again soon!
Team Freeman Hardy & Willis
Hassle free.
Easy to order.
Arrived quickly.
Well packed.
Good to see a well known, reliable shoe shop name still in business.
26 mai 2025
Réponse de Freeman Hardy and Willis
Dear Jean,
Thank you for your lovely review! We’re thrilled to hear that you had a positive experience with us.
Thanks again for your support—we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi Mark,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Team Freeman Hardy & Willis
Easy 5 stars !
Takes a lot for me to give 5 stars as I dont do it lightly. First time on site so got a voucher for free delivery, happy days, ordered sandals at 5pm yesterday and they arrived before noon next today!! Cant believe it. Nothing gets here that quick in Northern Ireland. Very happy with purchase and would definitely use this site again.
20 mai 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Tyche,
Wow—thank you so much for taking the time to leave this amazing 5-star review! It really means a lot to us.
Enjoy your new purchase, and we look forward to welcoming you back again soon!
Team Freeman Hardy & Willis
Excellent
Ordered Clarks loafers. Delivered in 48 hours. The shoes are amazing and the packaging brilliant. Absolutely amazed by the quality of the service. Glad to have found this company.
15 mai 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Eyal,
Thank you so much for your kind words and wonderful review!
We’re absolutely delighted to hear that you’re happy with your Clarks loafers and the overall experience with us.
We’re so glad you found us, and we look forward to welcoming you back again soon!
Team Freeman Hardy & Willis
Beware postage charges both ways.
Will never use again due to costing me £7.45 in postage for shoes that were so narrow I couldn't get my foot in. I noticed after that Next sell the same shoe and warn that they are narrow. No such advice on their site so wasted postage money and also had to pay to return them. Never again.
3 mai 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Linda,
Thank you for taking the time to leave your feedback, and we're really sorry to hear about your experience.
We understand how frustrating it can be to order something that doesn’t fit as expected. While we do aim to provide as much detail as possible on our product pages, we appreciate you pointing out the difference in sizing advice compared to Next. We’d welcome the opportunity to look into this further—please feel free to reach out to us directly so we can investigate.
Regarding the return costs, we do clearly state in our returns policy that we do not currently offer free returns.
We’re genuinely sorry this purchase didn’t work out for you, but we do appreciate your feedback as it helps us improve.
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thank you for your review—we really appreciate your support!
It’s great to know you had a positive experience with us. We look forward to serving you again in the future.
Team Freeman Hardy & Willis
I ordered black got blue suede Boots…
I ordered black got blue suede Boots one has suede scuffed, shoes and box smelt of mould, they have been sent back.
26 avril 2025
Réponse de Freeman Hardy and Willis
Dear Josephine,
Thank you for your feedback, and we're very sorry to hear about the issues with your recent order.
This is certainly not the experience we want our customers to have, and we’ll be investigating this further to ensure it doesn’t happen again. In the meantime, I can confirm that your refund has been processed.
We sincerely apologise for the inconvenience caused.
Team Freeman Hardy & Willis
Boots were sold at a very competitive price.
Boots were sold at a very competitive price and delivery was prompt and even ahead of expected delivery date.
27 avril 2025
Réponse de Freeman Hardy and Willis
Dear Brian,
Thank you for taking the time to leave us a review!
We’re so pleased you had a great experience shopping with us. Your support means a lot, and we look forward to welcoming you back again soon.
Team Freeman Hardy & Willis
Satisfied customer
Placed a order, no problems.
Product arrived a few days later.
Perfect.
26 avril 2025
Réponse de Freeman Hardy and Willis
Dear Tracy,
Thank you for your review!
We’re so pleased everything went smoothly for you. Your support means a lot, and we hope to see you again soon.
Team Freeman Hardy & Willis
Excellent
Excellent quality shoes at a great price. First class customer service regarding speedy confirmation of order, regular updates and efficient, speedy delivery. I will definitely use FHW in future. Many thanks.
10 avril 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Jane,
Thank you so much for your lovely review! We’re thrilled to hear that you had such a positive experience with us.
Thanks again for your support—we look forward to welcoming you back soon!
Team Freeman Hardy & Willis
Unfortunately the wrong boots were in…
Unfortunately the wrong boots were in the box. Emailed FHW straight away. They apologised for the inconvenience and supplied a returns label. Only thing is there is no exchange facility. That appears to be the norm now with most companies.
1 avril 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Lisa,
Thank you for taking the time to leave this 5-star review! We're truly sorry again for the mix-up with your order, and we're so glad we were able to resolve it quickly. It's wonderful to hear such kind feedback about how our customer service team handled the situation.
We really appreciate your patience and understanding, and we look forward to serving you even better next time!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Laurence,
Thank you for this 5-star review! We’re so glad you were happy with the delivery and the deal!
Hope to see you again soon!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Dear Marilyn,
Thanks so much for the lovely review! We're delighted to hear the trainers were a perfect fit and arrived quickly.
We really appreciate your support!
Team Freeman Hardy & Willis
Tried to change order…
Ordered wrong size by mistake emailed straight away to change wasn’t able to change even though wasn’t dispatched till next day
26 mars 2025
Réponse de Freeman Hardy and Willis
Dear Tracy,
Thank you for your feedback, and we're sorry to hear about the issue with your order.
Your order was placed outside of our customer service hours and had already entered the fulfilment process by the time we saw your email. We always aim to process and dispatch orders as quickly as possible, which sometimes means changes or cancellations aren't possible once an order is in progress.
Thanks for your understanding.
Team Freeman Hardy & Willis
I ordered a size 4
I ordered a size 4, but it turned out to be a 37 not a 36. I then had to return the item.
25 mars 2025
Réponse de Freeman Hardy and Willis
Dear Morag,
Thanks for reaching out—we are so sorry to hear that you have been sent the incorrect size.
Please get in touch with our customer service team, and they’ll provide a free returns label to get this sorted for you. Mistakes like this are rare, but we’ll make it right.
If you need anything else in the meantime, just let us know!
Team Freeman Hardy & Willis
Got what I was looking for
Got what I was looking for, easy to order, delivery within two days
will definitely use them again
25 mars 2025
Réponse de Freeman Hardy and Willis
Dear Penny,
Thank you so much for this 5-star review!
We can't wait to serve you again.
Team Freeman Hardy & Willis
I omitted to send my return details…
I omitted to send my return details with the shoes I returned (too big). Communication with FHW was easy and quick. The problem that I had caused got sorted remarkably quickly.
25 mars 2025
Avis spontané
Réponse de Freeman Hardy and Willis
Dear Helen,
Thanks so much for the kind words! So glad to hear everything was sorted quickly for you.
We hope to serve you again in the future!
Team Freeman Hardy & Willis
Réponse de Freeman Hardy and Willis
Hi there,
Thanks so much for taking the time to leave a review! We're so glad to hear you had such a brilliant experience.
Team Freeman Hardy & Willis
Ordered online and shoes arrived in…
Ordered online and shoes arrived in less than 24 hours .V pleased
26 février 2025
Réponse de Freeman Hardy and Willis
Dear Julie,
Thank you so much for your review! We're thrilled to hear you're happy with your order.
Enjoy your new shoes!
Team Freeman Hardy & Willis
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