I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very fast delivery however needed to change size as were too small, even though normal size however they don’t do exchanges. So you have to return, then re order again so too much hassle so will order... Voir plus
L'entreprise a répondu
Fantastic products with support services to match. Our slight product issue could not have been better resolved. In a world where customer service is at best second rate, this is a company that really... Voir plus
L'entreprise a répondu
Order processed and despatched quickly. Unable to comment in quality of the boots yet as Purchased for a Christmas present so unused or worn yet and dispatched by a third party not direct from Toms... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Freeman Hardy & Willis is a British footwear company. Formed in 1875 being named after three of the original directors of the company, the Russian shoe maker William Freeman, Arthur Hardy and Frederick Willis. By the early 1990's stores totalled 540 branches in the United Kingdom. However, Freeman Hardy & Willis now operates exclusively online, stocking a huge range of brands such as Skechers, Hunter and Clarks. At Freeman Hardy & Willis there is something for all of the family with a variety of Women's, Men's & Kids'. Be spoilt for choice with the selection of products ranging from Trainers, Boots & Sandals to Bags, Sunglasses & Clothing. Shop now at fhwbrands.com and receive 15% off your first order when you sign up to emails as well as free saver delivery on orders over £50.
Coordonnées de contact
Units F-G, GL2 4PH, Gloucestershire, Royaume-Uni
- 01452 886210
- info@fhwbrands.com
- fhwbrands.com
4,0
Bien
177 avis
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick delivery of Birkenstock…
Very quick delivery of Birkenstock shoes, original ordered direct from Birkenstock but they cancelled my order thankfully 😂 as I paid a fraction of the price and got quicker delivery 🚚. Highly recommend
9 avril 2026
Avis spontané
Speedy delivery and good prices
25 mars 2026
Excellent product,one happy customer!
The items I wanted were competitively priced on your website so I ordered them from yourselves as they were the cheapest I could find for the exact product I desired. They arrived well within time of the estimated delivery. Product was excellent when received. One happy customer!
28 mars 2026
Great price
25 mars 2026
First order with this company and order…
First order with this company and order not received by me.
States delivered on 14.03.2026 and we were away on the 14th and 15th.
Return home and unable to locate the delivery.
Asked neighbours but nothing.
I contacted the company about this and asked for my money back due to non receipt of the order still waiting for a refund!
I will never use this company again nor recommend.
Really bad customer service!
16 mars 2026
Avis spontané
Good not received and no support
Having paid for next day delivery I still haven't received my boots after 5 days. The response to my enquiries keeps referring me to Royal Mail with no satisfaction regarding why I haven't received them. Very disappointing.
13 mars 2026
Avis spontané
Order was dispatched promptly
Order was dispatched promptly. Had to contact customer service due to a fault with the footwear - communication was swift and matter rectified quickly and easily. Would recommend.
5 mars 2026
Avis spontané
Delivered faulty shoes that creased on…
Delivered faulty shoes that creased on the first wear. A very large crease across the front not a small one. They mentioned the wear is normal but the shoes were only worn once when it happened. Clearly a quality and stitching issue in the shoes. Poor customer service. Probably would not order from them again also they don’t offer free returns which is a major drawback.
4 janvier 2026
Avis spontané
Réponse : Freeman Hardy and Willis
Dear Joseph,
We're sorry you experienced an issue with your shoes.
As mentioned on our email to you, unfortunately, leather shoes do crease with wear and this can't really be avoided, or considered a fault.
If you are unhappy with them you are more than welcome to return your shoes. We understand that return costs can be frustrating, and we truly appreciate your feedback.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
Réponse : Freeman Hardy and Willis
Dear Customer,
Thank you for taking the time to leave a review! We’re so glad you were happy with the service and the price!
Hope to see you again soon!
Team Freeman Hardy & Willis
Great service
I purchased some hush puppies boots through Freeman Willis and Hardy in October. Unfortunately one of the boot soles has collapsed - letting in water. Freeman Willis and Hardy we were quick to reply to my email with images of the damage and offered a full refund. Great service and I would be sure to repurchase other brand shoes from them in the future.
28 janvier 2026
Avis spontané
Réponse : Freeman Hardy and Willis
Dear Nicole,
Thanks so much for your lovely review! We're sorry you experienced an issue with your hush puppies boots, but we're glad our team could resolve it quickly for you.
We truly appreciate having you as a loyal customer and really value your understanding —it means a lot to us.
We can’t wait to serve you again in the future!
Team Freeman Hardy & Willis
ORDER FHWUK67917
This is my second order and after the first order and excellent service I decided to place another one.
Thanks you
5 janvier 2026
Avis spontané
Réponse : Freeman Hardy and Willis
Hi Kevin
Thanks for taking the time to leave this 5-star review! We're delighted to hear that you shopped again after having such a good experience with us!
We look forward to serving you again in the future!
Team Freeman Hardy and Willis
So delighted with this company
So delighted with this company! Ordered boots yesterday afternoon and they were half price compared to other larger sites. Arrived this morning, great service!
5 janvier 2026
Avis spontané
Réponse : Freeman Hardy and Willis
Dear Nicola,
Thank you so much for this 5-star review! We're thrilled that your experience with us was such a positive one.
We can't wait to serve you again.
Team Freeman Hardy & Willis
Still haven’t received my parcel after…
Still haven’t received my parcel after paying next day postage!
28 décembre 2025
On time delivery, comfortable shoes
Shoes delivered on time and as expected from image. Skechers Arch Fit flip flops, very comfortable. Price was very good
27 décembre 2025
Réponse : Freeman Hardy and Willis
Dear Judith,
Thanks so much for the lovely review! We're delighted to hear the flip flops were comfortable and arrived quickly.
We really appreciate your support!
Team Freeman Hardy & Willis
Réponse : Freeman Hardy and Willis
Dear Mrs Whitley,
Thank you for your 5 star review—we really appreciate your support!
Team Freeman Hardy & Willis
The company are great
The company are great. Extremely helpful when my parcel was 3 weeks late. Even refunded me the price I paid for next day delivery with out me asking . The sale prices are fantastic. This was my first time using this company I was on Google looking for wellies for my husband and came across a pair from there company with a fantastic price . But I do not have trust in there delivery company parcel force. And they do not use any other delivery company nso for this reason I will be extremely cautious shopping with them again . Sad as there prices are fantastic and when my husband wellies did arrive they were every thing he was looking for .
11 novembre 2025
Avis spontané
Réponse : Freeman Hardy and Willis
Dear Ian,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you have experienced.
I'm glad our team were able to provide you with a refund for the delivery and that you did eventually receive your parcel. We do also offer Royal Mail delivery but will take your comments on board regarding our other delivery options.
If there’s anything else we can do to help, please don’t hesitate to contact our customer service team.
Team Freeman Hardy & Willis
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.