Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
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Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
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Deserve no stars. Dropped out again today. The service is totally rubbish. It costs a fortune. I get better internet on my phone. As for promising a choice of service in 2026 - where is it? We a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
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Quick full and clear reply from Anna
Quick full and clear reply from Anna. Thank you
20 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Nick,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a quick & clear response from Anna, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Impossible to find out what’s happening…
Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provider is available on this new build estate I’ll be switching. Absolutely draw back of buying a new build
19 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Sherry,
Thank you for reaching out to us.
Please accept my apologies for the issues you have been experiencing with the service, this is not the quality of service we aim to provide to our customers.
I have looked into the account and can see you are currently in contact with a member of the team.
If you require additional assistance, please don't hesitate to reach out; support@fibrenest.com.
Kind regards,
Andrew.
My problem got solved
My problem got solved and when i didn’t understand they made sure to go over it and sort it out with me, very friendly and helpful!
19 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Melissa,
Thank you for leaving us a review & positive feedback.
I am so pleased the customer support team were friendly & helpful and managed to resolve the issue, that is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
WiFi is not constant it drops out every…
WiFi is not constant it drops out every now
And then
19 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Dave,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service. Unfortunately, we have been unable to locate the account to assist you with this.
Please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
New build WiFi stopped
Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning.
Currently out of country and had an engineer visit booked on my return.
Got a call from engineer to say they were on estate and if I wanted them to have a look at connection into outside of property.
Wayne and Marshall managed to find the problem, sort it and within a few hours the Plume Home app notified me of being back online.
Some snagging work is being done in my absence (so key left with site), Wayne and Marshall got the key with my full permission I hasten to add (& site manager) and even checked that the adtrans box was all green.
Great service and on my return means I don’t have a weekend with two unhappy kids with no WiFi.
Great work and a credit to the company.
18 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Jonathan,
Thank you for leaving us a positive review & some feedback.
I am so pleased you had such a positive experience with Marshall & Wayne & our customer support team.
It is fantastic to hear the team worked together to resolve the issue & the service is back online.
I will raise this feedback internally.
Kind regards,
Andrew.
Best customer service I’ve ever had
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly installed for me as I’m rubbish with tech. So refreshing when I’ve spent so much time with other companies being pushed from pillar to post, not being able to understand them and being no better off at the end if it. So thank you Fibrenest - I’m really impressed!
18 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Lorraine,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team.
It is good to hear the team supported you to resolve the issue. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been good and you have experienced good customer service, that is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Terrible
I live on my own and just use two devices - a phone and a tv just to watch programs, not to game. I signed up (had no choice where I live) to Fibrenest and I chose a mid range option.
I could only get internet in two rooms. There solution was to rent a pod or two at £10 a month!!! Or buy one of my own. I did.
However, Its not the speed that is the problem. The internet just keeps dropping out, TV wont connect, TV glitches, I spend ages watching a circle going round and round when I just trying to get into an app on my phone. My son came over and tried to send a photo via WhatsApp and it wouldn't go through. i couldn't get into internet banking.
I pay c. £40 a month for the crappiest internet I have ever had and if I could change providers, I would. Still trying to sort this now.
17 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Sally,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the performance, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you so we can discuss this further.
Kind regards,
Andrew.
Sam was incredibly helpful and gave…
Sam was incredibly helpful and gave great customer service.
10 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he displayed excellent customer service, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
New router but broke after one day
I received a new router but after a day, the router was not working anymore. Called the support and we tried a few things. Unfortunately this didn't help and now a engineer has to come. I am happy with the support but disappointed about the quality of the router.
16 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Florian,
Thank you for reaching out to us.
Sorry to hear you had some issues with the service & the router, this is not the quality of service we aim to provide to our customers.
I can see you are currently in communication with my colleague, who is working with you to resolve this.
If issues persist, please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
Chris was great
Chris was great. Explained the issue and resolved. Very efficient. Great service.
15 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Steffan,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive engineer experience & Chris was efficient and demonstrated a great service, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was very understanding and…
Anna was very understanding and patient.
She sorted my technical problems out very quickly and efficiently.
She is a credit to Fibrenest.
16 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon David,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Anna who was patient, understanding and efficient, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Replacement of router
Excellent service from customer service enquiry and their reply to keeping me informed of delivery of new router and instructions. Also further help if required.
30 avril 2026
Avis spontané
Réponse de FibreNest
Good afternoon Lesley,
Thank you for your feedback & leaving us a positive review.
I am so pleased you received excellent customer service from the team & they were helpful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Sub standard network, strong customer support
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the house. But recently when needing support setting up a new router the support team were extremely helpful. Jacob L was very patient and helpful and communicated clearly and I really appreciate it
14 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Joshua,
Thank you for reaching out & leaving us a review.
Sorry to hear you have been experiencing poor speeds/ coverage within the property.
I can see you are currently in contact with a member of the team.
I am so pleased you were well supported by Jacob who demonstrated good communication and was patent & helpful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great customer service
I called twice in a short space of time and spoke with Edji both times. He was very pleasant, knowledgeable and helpful. Very thankful
14 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Neal,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Edji & he was pleasant, knowledgeable & helpful.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Highly recommended Fibre provider
Highly recommended Fibre provider. Mikolaj answered my query quickly, was knowledgeable and friendly to talk to. Thank you for your help
13 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
I am so pleased you were well supported by Mikki, who was efficient, knowledgeable & friendly, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great quick response and sent a very…
Great quick response and sent a very professional engineer out who contacted me prior his visit. Great service keep it up.
13 mai 2026
Avis spontané
Réponse de FibreNest
Hi Paul,
Thank you for your review and feedback.
It's good to hear you had a great experience with both our customer support agent and engineer. This will be passed along to the team.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Will
Great service from Kieran
Great service from Kieran (customer support specialist)
12 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Ben,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you experienced such great service from Kieran, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Quick and fast problem solving team
Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process before and after the work.
13 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Zahid,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you had a positive experience with our customer support & engineering team. It is good to hear the team were efficient and professional, and helped resolve the issue.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Disappointed with the internet service…
Disappointed with the internet service and failed attempts to sort an issue during a six week period earlier this year.
Fibrenest team eventually sorted the problem and there have been no further issues.
11 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon John,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service earlier this year, I am pleased this is now resolved.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Andrew.
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