Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
L'entreprise a répondu
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
L'entreprise a répondu
Deserve no stars. Dropped out again today. The service is totally rubbish. It costs a fortune. I get better internet on my phone. As for promising a choice of service in 2026 - where is it? We a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer care and support
Great customer care and support, from the engineer that came to the house, Nigel and Erin in the back office
29 mai 2026
Avis spontané
Réponse de FibreNest
Hi Gibson,
Thank you for your review and feedback.
I'm glad to hear you experienced great customer care and support from the engineer that come to your property as well as Nigel and Erin in the office.
This will be passed along to the team.
Kind regards,
Will
Quick and good efficient resolution
Quick and good efficient resolution, support and engineering staff very knowledgeable and helpful.
28 mai 2026
Avis spontané
Réponse de FibreNest
Hello Tom,
Thank you for your lovely review.
It's great to hear you had a good experience with both our customer support team, and engineering team who were knowledgeable and helpful whilst providing a quick and efficient resolution.
This will be passed along to the team.
Kind regards,
Will
Was absolutely great and got on with…
Was absolutely great and got on with the problem and sorted it out quickly
28 mai 2026
Avis spontané
Réponse de FibreNest
Hi Louise,
Thank you for your review!
It's good to hear you had a great experience with our team and they were able to sort the problem quickly for you.
If you require any further support, please do not hesitate to contact us: support@fibrenest.com.
Kind regards,
Will
Réponse de FibreNest
Hi Theo,
Many thanks for your review and feedback.
It's great to hear you experienced good service, and our engineer Steve got the job done quickly.
This will be passed along to the team.
Kind regards,
Will
Jaques was great help
Jaques was great help, explained the issue with our Internet connection and resolved it for us.
27 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Jaques was able to resolve the issue. This is wonderful news, I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Very helpful and friendly staff
22 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Claire,
Thank you for leaving us a positive review & feedback.
I am so pleased you had a positive experience with our customer support team & they were helpful and friendly, this is fantastic to hear. I will raise this feedback with the team.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon Emma,
Thank you for leaving us a review & some positive feedback.
I am so pleased to hear you have experienced great customer service, this is wonderful. I will raise this positive feedback with the team.
Kind regards,
Andrew.
I have been a Fibrenest customer now…
I have been a Fibrenest customer now about 14 months and their support has always been absolutely fantastic. Service has also been very good with good speeds and very few dropouts.
27 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased you have received fantastic customer service & a good service, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew
Friendly
Friendly, found the fault out straight away. Fixed it fast and right. 10/10
26 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team & they were able to resolve the issue. That is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Amazing customer service and a quick…
Amazing customer service and a quick and easy phone line, setup and sorted within 5 mins, highly recommend
26 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am so pleased you experience great customer service & the team were able to support you to get connected & set up, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Internet upgrade
I really struggle talking on the phone even though Sam did not know this he was very knowledgeable and he understood what I needed even though I struggled explaining what I wanted thank you againe Sam I never felt anxious or uncomfortable at all
25 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Paul.
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was knowledge & supported you.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
You don’t even deserve 1 star it’s bank…
You don’t even deserve 1 star it’s bank holiday and ur services are broke cheers for wrecking our WiFi connection to our smart home I didn’t know I’ve paid for a £300k house and have had to put up with. The most mediocre BS service of your IsP with rip off prices against your competitors you need to be fully investigated !!!!
25 mai 2026
Avis spontané
Réponse de FibreNest
Hi George,
Thank you for your review.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Will
Quick wait time and excellent customer…
Quick wait time and excellent customer service with the issue resolved in quarter of an hour.
25 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Emily,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with a member
of the team who supported you & resolved the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Problem was no internet connection…
Problem was no internet connection .Very patient helpful customer assistant took me through process to reconnect to internet successfully .thankyou
22 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were patient and restored the service. That is fantastic to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
I thought the service was excellent
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we said was not necessary as we had to go out. The engineer came first thing the following day and sorted out the problem in a matter of minutes. Very pleasant young man who knew what he was doing. Such a difference from the experiences we've had with Virgin. Well done all and have a lovely weekend.
22 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon June,
Thank you for leaving us a review & positive feedback.
I am so pleased you had positive experience with our customer support & engineering team, that is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer arrived at the time…
The engineer arrived at the time advised. Friendly and chatty guy. Diagnosed the problem very quickly. Repair done efficiently.
Could not ask for better service.
22 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team. It is good he was friendly & efficient & demonstrated excellent customer service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Steve arrived on time
Steve arrived on time, changed a lead and back up and running in 10 minutes, excellent job very courteous and polite.
21 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you had such a positive experience with Steve & he was courteous and polite, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Very helpful and friendly agent
Very helpful and friendly agent, resolved issues very quickly and explained everything very clearly.
20 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Charlotte,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a positive experience with our customer support team & they were helpful and friendly, this is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Really great customer service from Luke…
Really great customer service from Luke and fixed everything.
19 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you have experienced really good customer service from Luke & he has managed to resolve everything, this is fantastic to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service from Anna…
Excellent customer service from Anna and Jacob.
18 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & some feedback.
I am so pleased you had such a positive experience with Jacob & Anna, that is wonderful to hear.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.