Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
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Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
L'entreprise a répondu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent Customer Service
The staff were very friendly and so helpful. Best customer service I have experienced in the UK.
3 août 2026
Avis spontané
Ricky and Mike
Ricky and Mike attended my property today. The service they provided was outstanding they explained everything so well , set up the new device and helped set up the app that we didn’t know we needed. Thank you!
3 août 2026
Avis spontané
Réponse de FibreNest
Good afternoon David,
Thank you for leaving us a positive review & feedback.
I am so pleased the team were excellent, friendly, polite & efficient. I will raise this feedback with the team.
Kind regards,
Andrew.
Zoe was great
Zoe was great, she helped me all the way up to activation.
Minor glitch issues with mobile website. Activation was done in minutes.
31 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Zoe, who supported with throughout the sign up & activation. I will refer this feedback onto the team.
Kind regards,
Andrew.
Absolutely amazing customer service
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and nothing was too much trouble. Thank you so much for all your help. I really appreciate it!
2 août 2026
Avis spontané
Réponse de FibreNest
Good afternoon Olivia,
Thank you for leaving us a review & positive feedback. I am so pleased you received excellent customer service from Lolu who was clear, friendly & supportive.
I will raise this feedback onto the team.
Kind regards,
Andrew.
no phone waiting time and sorted…
no phone waiting time and sorted problem instantly
2 août 2026
Avis spontané
Réponse de FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased the issue was resolved efficiently, I will raise this feedback internally.
Kind regards,
Andrew.
Within 24 hours had an engineer at my…
Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more hours up to Preston and remained professional and his colleague joined him. Great service thanks John and Will you are an asset to your company
30 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Lyndsey,
Thank you for leaving us a positive review & feedback. I am so pleased you had a positive experience with our engineering team & they were jolly, pleasant & respectful. I will raise this positive feedback internally.
Kind regards,
Andrew.
Happy Fibrenest customer
I used Fibrenest for over 4 years and never had to call the customer service for anything. I just called them to cancel when I moved out and it was very simple process. Thank you
1 août 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by the customer service team & they supported you with the cancellation. I will raise this positive feedback onto the team.
Kind regards,
Andrew.
The engineer who came to my house today…
The engineer who came to my house today was excellent! I didn’t catch his name but he was lovely and solved the problem super speedy!
31 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Ellie,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive engineer experience & the team were efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Good experience with the Fibrenest team
The customer support team were so helpful in accommodating my committments when organising the visit from the engineer. The engineer came promptly and completed the work.
Thank you all!
31 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Charlotte,
Thank you for leaving us a positive review & feedback. I am so pleased to hear you had such a positive experience with our customer service & engineering team. I will raise this internally.
Kind regards,
Andrew.
Marshall approached myself and informed…
Marshall approached myself and informed me about an upgrade that could be available, I was unaware there was such a thing and am very grateful for the advice and workmanship.
31 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Jonathan,
Thank you for leaving us a positive review & your feedback.
I am so pleased to hear you had a positive experience with Marshall & he was able to support you. I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent experience
Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and operational. Fully satisfied with the company and Grzegorz, a polity and professional technician.
27 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Andre,
Thank you for leaving us a review & feedback, I am so pleased you were well supported by Grzegorz who was polite, professional & resolved the issue. I will refer this feedback onto the team.
Kind regards,
Andrew.
Very courteous with good manners
Steve was very courteous with good manners. Problem was resolved quickly and explanation given as to the issue.
31 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback. I am so pleased Steve was courteous, efficient & had good manners. I will raise this feedback internally.
Kind regards,
Andrew.
Rapid response
My internet stopped working and I emailed customer support at 5pm. An engineer arrived at 10am the next day and fixed the problem. Thank you!
29 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Bruce,
Thank you for your positive review & feedback. I am so pleased the customer service team were able to support you with this issue & organise an engineer to attend the property efficiently.
I will raise this positive feedback with the team.
Kind regards,
Andrew
I had had a problem and I phoned them…
I had had a problem and I phoned them up the lady explained everything to me she was really helpful.
30 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Mrs Booth,
Thank you for leaving us a positive review & feedback. I am so pleased you had such a good experience with the team & they were helpful. I will raise this feedback onto the team.
Kind regards,
Andrew.
Fibernest
Anna at fibrenest promptly understood my issue and answered all questions taking me through all the steps to set up the account till it was completed . Fully satisfied with the service and ease of getting a subscription
30 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Steffin,
Thank you for leaving us a positive review & feedback.
I am so pleased Anna supported you to sign up & create an account with us. It is wonderful to hear you are satisfied with the service and ease of getting a subscription. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Thais was extremely helpful
Thais was extremely helpful and professional, she identified the issue out within a few minutes and guided me through how to resolve it, she then called me back at the agreed time to ensure it was resolved properly and all was working ok.. I spent all day yesterday with the IT guys at work and they couldn't identify the issue, so I was very relieved when we were able to get me back up and running with work this morning
30 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear Thais was helpful, professional & efficiently identified the issue. I will raise this positive feedback internally with the team.
Kind regards,
Andrew.
Excellent customer service
The support team member (Georgina Bailey) was very helpful in providing a solution to connection issues, even forwarding an article about the probable cause and then returning a call later in the day to make sure all was good. So overall excellent customer service 👏
29 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Martin,
Thank you for your email.
It is good to hear you had such a positive experience with Georgina & she was helpful and followed up.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service ,understood…
Excellent customer service ,understood the importance of situation and get the issue sorted within 24 hr of request .
28 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
I am so pleased the team were understanding & efficiently able to support you with your request. I will raise this feedback internally.
Kind regards,
Andrew.
The issue I had was resolved quickly
The issue I had was resolved quickly. The engineer came early the next morning.
The customer service from Shukran and the engineer Marahall, was really good. They were both professional and understanding and ensured that my work was not disrupted due to the loss of my Wi-Fi connection.
I am really pleased with the service from Fibrenest
27 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Sophia,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear Marshall & Shukran were professional, understanding & efficient, and supported you to restore the service.
I will raise this feedback onto the team.
Kind regards,
Andrew.
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