Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
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Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
L'entreprise a répondu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
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Excellent Service Delivery
Lolu’s customer service delivery was very professional and he was very emphatic of the issues experienced and immediately swung into action ensuring that the issue with my internet connectivity was resolved.
I was also amazed at the prompt delivery of the new router and the careful and seamless installation instructions which made all the process very smooth. Lolu was also on hand constantly offering quality advise where necessary and ensured that my internet connection was restored.
Very grateful to Lolu and the entire team for their excellent service delivery.
16 juin 2026
Avis spontané
Réponse de FibreNest
Hi Funto,
Thank you for your review.
It's great to hear you've had a good experience with our customer support agent Lolu, and he was empathetic and offered quality advise.
This will be shared with our team.
Kind regards,
Will
Moving is one of the most stressful…
Moving is one of the most stressful times of your lives especially when you're in your late 60's and everything is done by downloading apps - which I haven't got a clue about. The team at FibreNest (who I called multiple times) were just amazing and nothing was too much trouble - they were kind, understanding and had a sense of humour and most important of all treated me like a human being not a tech idiot.
12 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Nicky,
Thank you for your lovely review.
It's great to hear you have had a good experience with the FibreNest team, and they were able to help you get set up. This will be passed along to the team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
Good service, made it easy
Easy to cancel as we were moving home, very helpful on the phone and did everything as promised.
11 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Matthew,
Thank you for your lovely review.
It's great to hear you had a good experience with our customer support team during the cancellation.
This will be shared with our team.
Kind regards,
Will.
Very pleased so far with customer…
Very pleased so far with customer service and the 900 Fibre service. Shout out to Jonathan for going above and beyond.
11 juillet 2026
Avis spontané
Réponse de FibreNest
Hi William,
Thank you for your review and feedback.
It's great to hear you are pleased with the fibre service as well as the customer service you have been receiving, especially with Jonathan for going above and beyond.
This will be shared with the team.
Kind regards,
Will
I hade no internet connection for a few…
I hade no internet connection for a few hours. Spoke to Anna and she was very helpful. Thank you
10 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Silvana,
Thank you for your review and feedback.
It's great to hear you had a good experience with our customer support agent Anna. This will be passed along to the team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
Poor network poor coverage 👎🏾👎🏾👎🏾
10 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Georgette,
Thank you for reaching out to us.
I'm sorry to hear you have been experiencing poor coverage.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details. Please contact us support@fibrenest.com so we can support you further.
Kind regards,
Will
FibreNest dealt with our faulty…
FibreNest dealt with our faulty connection within a day - Jacques was great and had everything sorted by lunchtime.
9 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Em,
Thank you for your lovely review regarding our engineer Jacques.
It's great to hear he was able to resolve your issues promptly.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Shody company that’s got you over…
Shody company that’s got you over barrel charging unnecessary fees. I’ve been forced to take out broadband with this company after buying what was a persimmon home who make it impossible to get service from alternative providers. Prices are £10-20 more expensive with slower speeds than other providers and they force £25 set up fees on you that aren’t required - the broadband was already in place following the previous owner. When I challenged it they’ve tried to tell me an engineer is required to fit a new router despite the current router working fine. They’ve then told me the set up fee is non-negotiable and the only way to not pay it is to sign up for a more expensive monthly charged package. Money grabbers!
9 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Sarah,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the activation/ set-up. I can see you are currently in contact with a member of the team who is actively working with you on this case.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Andrew.
Awesome Customer Service Delivery
The speed of delivery of the new router and the customer service by Mikolaj that made it possible is awesome.
2 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Emil,
Thank you for leaving us a positive review & feedback.
I am so pleased to hear you had a positive experience with Mikolaj & efficiently received the new router. I will raise this feedback with the team.
Kind regards,
Andrew.
The customer service staff was very…
The customer service staff was very professional and courteous. My request was attended to promptly. Well mdone!
7 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased the team were professional, courteous & efficient, this is fantastic. I will raise this feedback internally.
Kind regards,
Andrew.
Very helpful
Very helpful, goes through every step with you, helps in any way that he could. Also very polite
7 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Emmanuel,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful, polite & supported you. This is wonderful news, I will refer this to the team.
Kind regards,
Andrew.
Exclusivity and daylight robbery!
Exclusivity on the estate, drop outs on WiFi and it doesn’t cover whole home. Contact them to see what can be done on top of an exorbitant price for a measly 250gb and you guessed it, another exorbitant price for a WiFi extender or whole home which is a quarter of the price of the actual wifi I’m already paying for.
At least Richard Turpin wore a mask!
8 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Peter,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Great communication and fast
Great communication and fast, effective solutions to the issue that I had.
Would highly recommend.
4 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Ian,
Thank you for leaving us a review & positive feedback. I am so pleased the team have efficiently supported you & displayed great communication, this is wonderful to hear.
I will raise this feedback internally.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review, I am pleased the team have been supporting.
I will raise this feedback with the team.
Kind regards,
Andrew.
Prompt and professional customer service
Our domestic Wi-Fi pod wasn't working properly but a call to the CS team meant the issue was resolved on the same day. Sam was very helpful and took charge of the situation, liaising with his technical team to resolve the issue and then calling back to inform me and offer further assistance. Thank you all.
6 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Alex,
Thank you for leaving us a review & positive feedback.
I am so pleased Sam supported you to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer was very polite and…
The engineer was very polite and resolved the issue in double quick time
6 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team were polite & efficient. I will raise this feedback internally.
Kind regards,
Andrew.
Jacob responded in a timely manner and…
Jacob responded in a timely manner and ensured I was able to have my invoice paid accordingly.
3 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Paul,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Jacob & he was efficient. That is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Mikolaj answered all my questions very…
Mikolaj answered all my questions very promptly and even called me back 3 times after the call kept getting disconnected. Very helpful and pleasant
4 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Connor,
Thank you for leaving us a review & positive feedback. I am so pleased you had such a positive experience with Mikki & he was helpful, pleasant & efficient. I will raise this feedback onto the team.
Kind regards,
Andrew.
Knowledgeable staff and smooth service
Knowledgeable staff and smooth service. I am satisfied.
4 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Borys,
Thank you for your review & feedback. I am so pleased the team have been knowledgeable & the service has been good, this is wonderful to hear. I will raise this feedack internally.
Kind regards,
Andrew.
I used to think this was a great…
I used to think this was a great service but seems to have gone down hill . Used to be able to get through on the phone straight away now have been waiting twice for 30mins plus and still no response and no internet
3 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon Dan,
Thank you for reaching out to us. Please accept my apologies for the wait times & the delays trying to get through to us via phone . I can see a member of the team has now reached out to you & resolved the issue.
If you need additional support, please reach out to us; support@fibrenest.com.
Kind regards,
Andrew.
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