Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
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Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
L'entreprise a répondu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent broadband
Excellent broadband. Easy installation and great customer service team on hand. The lowest package is speedy enough so don’t worry about going for the top one! :)
29 juin 2026
Avis spontané
Réponse de FibreNest
Hi Bethany,
Thank you for your review and feedback.
It's good to hear you have had a great experience with FibreNest and our customer service team.
If you require any assistance, please do not hesitate to contact us.
Kind regards,
Will
Terrible service with no way out
Terrible service with no way out and ridiculous prices £47 a month for 500mb sky offers 900mb for £27 a month but I can’t change because they’re running a monopoly with persimmons homes and I could tolerate all of this if it wasn’t for the fact it drops every 10 minutes making playing online games or streaming tv shows impossible
And if anyone from the customer support responds to this if you can’t take money off or give me the best router you can provide then don’t speak to me
20 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Jack,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service. I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Will
Pawel communicated well and fixed the…
Pawel communicated well and fixed the issue in a short period of time. Excellent service.
20 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Ewan,
Thank you for your review and feedback regarding our engineer Pawel.
It's great to hear he provided excellent service when fixing the issue and communicated well. This will be shared with the team.
Kind regards,
Will
Excellent job by David and Will
Excellent job by David and Will. From the phone call pre attendance to the point they left, everything was conducted professionally and well explained to me
20 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Tahir,
Thank you for your review and feedback.
It's great to hear you had an excellent experience with our engineers David and Will and they were professional and explained everything well.
This will be shared with the team.
Kind regards,
Will
Scott Morrison - fibrenest engineer
Our engineer Scott Morrison arrived good and early in the morning. Scott diagnosed the problem quickly and came up with an effective solution without putting holes in our freshly plastered new wall! Great job well done.
16 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Mike,
Thank you for your review and feedback regarding our engineer Scott, it's great to hear he was able to diagnose and resolve your problem.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Best customer service from Erin
Great Customer service from Erin today
Very polite and helpful!
Highly recommend!
19 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Karolina,
Thank you for your lovely review!
It's good to hear you experienced great customer service from Erin and she was polite and helpful.
This will be shared with the team.
Kind regards,
Will
Edji was able to get me connected…
Edji was able to get me connected straight away after I moved house
17 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Rachel,
Thank you for your review regarding our Customer Support agent Edji.
It's great to hear he was able to get your service connected straight away after moving house.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Straightforward bank transfer following…
Straightforward bank transfer following a missed direct debit
16 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Paul,
Thank you for your review.
It's good to hear you had a straightforward bank transfer following a missed direct debit.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Dreadful connection
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate. Whole estate suffers. I refuse to pay more for a WiFi connection that drops out regardless of the router you have.
16 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Becca,
Thank you for reaching out to us.
I'm sorry to hear you have been experiencing issues with your service dropping out.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details.
Please contact us; support@fibrenest.com so we can support you further.
Kind regards,
Will
A fast and professional job.
16 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Graham,
Thank you for your review!
It's great to hear you had a good experience with our team and they provided a fast and professional job.
This will be shared with the team.
Kind regards,
Will
Helpful over the phone - can always get through to someone who is willing to help
Jay and Jacob were extremely helpful every time I had to call to get the issue sorted. They understood the urgency in which the problem required solving and I am thankful that this was resolved.
16 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Linzi,
Thank you for your review.
It's great to hear you had a good experience with our Customer Support Agents Jay and Jacob, and they were extremely helpful and able to sort your issue.
If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
Ricky and Mike
Ricky and Mike were highly professional, providing great service with a friendly manner. Could not recommend highly enough.
16 juillet 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for your review.
It's great to hear you had a good experience with our engineers Ricky and Mike, and they were professional, friendly and provided a great service.
This will be passed along to the team.
Kind regards,
Will
Great job from Will
Great job from Will, very happy with the service I received.
Very polite and efficient .
Thank you.
16 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Chantelle,
Thank you for your review and feedback.
It's good to hear you had a great experience with Will and he was polite and efficient. This will be shared with the team.
If you need further support, please reach out to us: support@fibrenest.com.
Kind regards,
Will
No internet which in turn affected my…
No internet which in turn affected my TV.
Very frustrating and inconveniencing.
One call to Edji and all fixed.
Professional, knowledgeable and resolved within minutes.
And when he said he would call back to check all was OK he did - how many times have you head that and nothing happened?!?
Many thanks Edji
15 juillet 2026
Avis spontané
Réponse de FibreNest
Hello,
Thank you for your review.
We're very glad you had a good experience with our Customer Service Agent Edji, and he was able to fix your resolve the issue quickly and professionally.
This will be passed along to the team.
If you require any further assistance, please do not hesitate to contact us.
Kind regards,
Will
Mike and Ricky were polite and…
Mike and Ricky were polite and efficient. Found the problem, fixed it, made sure i was happy and had no questions before they left, Great!
15 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Ogun,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineers Mike and Ricky and they were polite and efficient when fixing the problem.
This will be shared with the team.
Kind regards,
Will
Scott absolutely spot on come in and…
Scott absolutely spot on come in and sorted with no hassle even ran some tests on every floor for me without me asking. Really nice fella cheers
15 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Aaron,
Thank you for your review about our engineer Scott. It's great to hear he was able to resolve your issue and also ran tests on your network.
This will be shared with the team.
Kind regards,
Will
FibreNest reacted quickly to resolve my…
FibreNest reacted quickly to resolve my technical issue with the engineer being respectful of my home polite and informative. He also made sure I was happy with the work carried out before leaving.
Thank you.
15 juillet 2026
Avis spontané
Réponse de FibreNest
Hello Ivan,
Thank you for your review and feedback.
It's great to hear you had a good experience with our team and they were able to arrange an engineer visit to resolve your issue. This will be shared with the team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
Router arrived on time and was easy to…
Router arrived on time and was easy to set up
6 juin 2026
Avis spontané
Réponse de FibreNest
Hello Mr Emmanuel,
Thank you for your review and feedback.
It's great to hear your router arrived on time and was easy to set up.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
Fibrenest
I managed to put all the cables in the right place so we could connect to the broadband. With the help of a fibre nest employee.
14 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Miranda,
Thank you for your review and feedback.
It's great to hear our customer support agent was able to help you connect your broadband. This will be shared with our team.
If you need further support, please reach out to us support@fibrenest.com.
Kind regards,
Will
We had a great experience with Richard B
We had a great experience with Richard Beauchamp from Fibrenest. He came out to our property promptly and got straight to work installing a new router, which got us reconnected to the internet quickly after we'd been having issues. Richard was really responsive throughout, kept us informed of what he was doing, and clearly knew what he was doing. Overall a smooth, professional visit and much appreciated. Thanks, Richard!
14 juillet 2026
Avis spontané
Réponse de FibreNest
Hi Florin-Christian
Thank you for your lovely review and feedback.
I'm glad to hear you have a great experience with our engineer Richard B and he was able to install your new router to get you reconnected to the internet.
This will be passed along to the team.
Kind regards,
Will
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