Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
L'entreprise a répondu
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
L'entreprise a répondu
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Jacob is a great help
I’ve recently setup a fibrenest package after moving. I’ve spoken with Jacob on two occasions and both he’s being incredible. Very helpful, knowledgeable, and efficient. He’s a credit to Fibrenest.
26 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Adam,
Thank you for leaving us a review & positive feedback.
I am so pleased Jacob as helpful, knowledgeable and efficient, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Thank you
Friendly customer service. As a new customer so far so good. Keep up the good work.
22 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the customer service team were friendly & you had a positive impression. I will raise this feedback onto the team.
Kind regards,
Andrew.
Very pricey for what you get.
26 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Alun,
Thank you for reaching out to us.
I attempted to reach out so we can discuss this further, however, I am unable to locate an account with your details. Please contact us support@fibrenest.com so we can support you further.
Kind regards,
Andrew.
Fantastic from start to finish
Fantastic from start to finish. Will and Kieran visited our house to fix an issue and they went above and beyond not just fixing it but upgrading us so we were getting the best service possible. Also what lovely guys! Really appreciate them and the brilliant experience! Thanks!
26 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Rachael,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with our engineering team Will & Kieran. That is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Excellent telephone response to my…
Excellent telephone response to my enquiry
25 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon David,
Thank you for leaving us a review & positive feedback.
I am so pleased you received excellent telephone responses, this is wonderful to hear. I will raise this feedback onto the team.
Kind regards,
Andrew.
The agent I dealt with (Anna ) has been…
The agent I dealt with (Anna ) has been excellent from the moment I showed interest in upgrading my package speed . Can't fault the customer service.
Thank you Anna 😊
25 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Anna & she supported you to upgrade the package & displayed good customer service. I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent clear instructions
25 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased the instructions were excellent & clear, I will refer this feedback onto the team.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Luke was fabulous, this is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon,
Thank you for your feedback & positive review.
I am so pleased you experienced great customer service, this is so wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Service beyond the obvious
He fixed the obvious problem, and then ran further checks and found and fixed another potential problem. Going the extra mile!
23 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon William,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & the team managed to efficiently resolve the issue, this is fantastic to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Luke was great
Luke was great - very friendly and super helpful in sorting the issue with our connection.
22 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Lewis,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive engineer experience & Luke was friendly and helpful, this is wonderful to hear. I will refer this feedback onto the team.
Kind regards,
Andrew.
Jacob was great
Jacob was great, understood the issue immediately and got me the resolution I wanted within minutes to change my billing date to suit my monthly pay date. He followed up on each billing date to ensure the issue was resolved and i understood the next steps
18 mai 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback. I am so pleased you were well supported by Jacob & he was efficient & followed up. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Absolutely fantastic!
Nigel was absolutely fantastic and made the whole interaction effortless. I needed help with the activation of my service and Nigel managed everything and gave me step by step guidance.
He was efficient, reassuring and so helpful, he resolved my issue quickly. I can’t rate the service highly enough, thank you so much!
22 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Natalie,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Nigel & he was efficient, reassuring & helpful. This is wonderful to hear. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great resolve to a situation with a…
Great resolve to a situation with a replacement router…… The previous router was old and wouldn’t connect to new devices - new router sent within 24 hours and delivered, easy set up and works really well with all technologies. Thank you !
16 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review.
I am so pleased the replacement router was easy to set up & has improved the service, this is fantastic to hear.
Kind regards,
Andrew.
Great service great call handler
what a professional helpful gentleman Nigel I have had on 2 occasions and I can't thank him enough I wish we had more of him on the phones I have experienced terrible times on calls no one as helpful as this guy at Fibrenest made everything so easy and understood everything I needed done
22 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Nigel & he made sure you understood everything, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Sam helped to resolve my issue very…
Sam helped to resolve my issue very quickly
17 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
It is good to hear Sam was efficient & helped resolve the issue, I will raise this feedback with the team.
Kind regards,
Andrew.
I have just moved into a rental house
I have just moved into a rental house, and was struggling to get set up with my broadband router. I called customer service and got through to Erin immediately. She was incredibly helpful and solved the problem in no time at all. I am now all set up and enjoying my new connection, and the process ended up being effortless thanks to Erin.
19 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Tammy,
Thank you for leaving us a positive review.
I am so pleased you were well supported by Erin, she was helpful & supported you to get connected. I will raise this feedback onto the team.
Kind regards,
Andrew.
Quick service
Respectful and took off their shoes which I said they didn’t need to.
Fixed the issue quickly and promptly. Explained what to do next and I was set up quite quickly after they had left.
17 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the engineering team were respectful and efficient, that is brilliant to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Fantastic customer service
Fantastic customer service. Great broadband especially when using VPN for work purposes and streaming.
17 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Sian,
Thank you for leaving us a review & positive feedback. I am so pleased the customer service has been fantastic and the service has been working well, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
The young lady was helpful and patient
The young lady was helpful and patient, with a couple who are lacking in computer skills. The lady persevered until she got us back on the internet.
A gentleman then advised us what to do to prevent the problem recurring.
A big thank you.
17 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & such positive feedback.
I am so pleased you were well supported by the team and they managed to resolve the issue, that is fantastic news.
I will refer this feedback onto the the team.
Kind regards,
Andrew.
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