Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Voir plus
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Lisez les avis des autres
Absolutely amazing customer service! They helped me every step of the way, explaining everything clearly and making the whole process so easy. Lolu was incredibly kind, patient, and friendly, and noth... Voir plus
L'entreprise a répondu
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Voir plus
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Deserve no stars. Dropped out again today. The service is totally rubbish. It costs a fortune. I get better internet on my phone. As for promising a choice of service in 2026 - where is it? We a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Coordonnées de contact
Wi-Fi Guarantee
4,4
Excellent
5 k avis
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The young lady was helpful and patient
The young lady was helpful and patient, with a couple who are lacking in computer skills. The lady persevered until she got us back on the internet.
A gentleman then advised us what to do to prevent the problem recurring.
A big thank you.
17 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon,
Thank you for leaving us a review & such positive feedback.
I am so pleased you were well supported by the team and they managed to resolve the issue, that is fantastic news.
I will refer this feedback onto the the team.
Kind regards,
Andrew.
Réponse de FibreNest
Good afternoon Diana,
Thank you for your email.
I am so pleased the service has been excellent, easy & the team were good. That is wonderful to hear. I will refer this positive feedback onto the team.
Kind regards,
Andrew,
Kind and efficient service
The last thing you want is your internet link down - when this happened the customer service from Fibrenest was exceptional. They didn't treat me link an idiot or bamboozle me with technical detail - just calmly sorted out the problem right then - and phones me back 30 minutes later to make sure all was well. Thank you.
17 mars 2026
Avis spontané
Réponse de FibreNest
Good afternoon Ruth,
Thank you for leaving us a review & positive feedback. I am so pleased to hear the team have been fantastic, calm & resolved the issue.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Zoe from FibreNest sorted my enquiery…
Zoe from FibreNest sorted my enquiery straight away and seamlessly.
15 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Steve,
Thank you for leaving us a review & feedback.
I am so pleased you were well supported by Zoe & she was efficient in resolving the issue, that is wonderful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Every single day the internet is going off
Every single day the internet is going off… same automated response.
Literally paying for a service that doesn’t work.
You have had your chance but obviously aren’t up to the job. It’s time I left and gave another provider a chance.
15 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Rich,
Thank you for reaching out to us.
Sorry to hear you have been experiencing issues with the service, this is not the quality of service we aim to provide to our customers.
Unfortunately, I have been unable to locate the account. Please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Andrew.
I'm a bit surprised to learn FibreNest…
I'm a bit surprised to learn FibreNest can't do this. I wanted to convert my account to a joint one, but it seems that's not possible — a bit of a disappointment. Other than that, everything is fine and fantastic.
15 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Saiteja,
Thank you for reaching out to us.
I am pleased the service in general is working as expected, that is so wonderful to hear. Unfortunately, joint accounts are not something we offer.
I will ensure your feedback is taken on board & raised internally.
Kind regards,
Andrew.
Sam was friendly polite an sorted the…
Sam was friendly polite an sorted the issues very quickly an explained it all in simple terms to me with me been dyslexic
4 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Gemma,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was friendly, polite & supported you to resolve the issue, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The support group were very helpful and…
The support group were very helpful and did a wonderful job in solving a small issue that we had while setting up. A huge thank you to Zoe for going through the steps and investigating to solve the issue in a very fast time.
13 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Candace,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful & Zoe supported you during the sign-up and activation process, this is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Erin was helpful
Erin was helpful, responsive, and called back to ensure everything was fixed.
12 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon James,
Thank you for leaving us a review and such positive feedback.
I am so pleased Erin was helpful, responsive & ensured to follow up, this is wonderful to hear.
I will raise this feedback onto the team.
Kind regards,
Andrew.
Officiant calls
Officiant calls. Helpful service. Wasted no time in getting the job done.
9 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Jamie,
Thank you for leaving us a review & some positive feedback.
I am so pleased the calls efficient and the staff were helpful, this is so wonderful to hear. I will ensure this positive feedback is raised internally to the team.
Kind regards
Andrew.
Brilliant service
Brilliant service, very friendly staff. Top service and highly recommended.
10 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Marius,
Thank you for leaving us a review & feedback.
I am so pleased you experienced brilliant service and the staff were friendly. This is such wonderful feedback, I will refer this to the team.
Kind regards,
Andrew.
Previous account Internet back on within the hour
I had previously had an account whiz I wanted to reinstate. It was so easy and my internet was back on within the hour.
Super service and lovely staff member.
9 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Sarah,
Thank you for your review & positive feedback.
I am so pleased the team were supportive & helped with the reactivation of the service, this is wonderful news.
I will raise this feedback internally.
Kind regards,
Andrew.
Very happy with today’s service from Chris
After a weekend without internet due to mishap with our connection plug Chris came out today to resolve the issue. He was very friendly and knowledgeable, he called beforehand with an eta and was on time. Chris explained what had happened, and what he was doing to resolve the issue making it easier for me to understand. He even explained if anything was to happen in future to call straight back as they will help to get any issues resolved asap. Very happy with the service!
9 juin 2026
Avis spontané
Réponse de FibreNest
Good afternoon Abbie,
Thank you for reaching out to us & leaving us such a positive review.
I am so pleased you had a positive experience with Chris & he helped resolve the issue, this is fantastic news. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Was lovely talking to beth today she…
Was lovely talking to beth today she sorted my new connection and fees out quickly .
To recive the best quality and connection .
Thank you .
6 juin 2026
Avis spontané
Réponse de FibreNest
Hello,
Thank you for your review.
It's great to hear you had a good experience with our customer service agent Beth and she was able to sort your new connection and fees to ensure you receive the best quality and connection.
This will be shared with our team.
Kind regards,
Will
Jay sorted the issue out quickly and…
Jay sorted the issue out quickly and efficiently
6 juin 2026
Avis spontané
Réponse de FibreNest
Hi Steve,
Thank you for your lovely review regarding our customer support agent Jay. It's great to hear he was able to sort out your issue quickly and efficiently.
This will be shared with our team.
Kind regards,
Will
Competent experience no sweat
Erin was patient, clear, professional and cheerful. She guided me through the activation of my FibreNest.
5 juin 2026
Avis spontané
Réponse de FibreNest
Hello,
Thank you for your review regarding our customer service agent Erin.
It's great to hear she guided you through the activation whilst being patient, clear, professional and cheerful. This will be passed along to the team.
Kind regards,
Will
Friendly, hassle-free cancellation
Had a really positive experience with FibreNest when cancelling my service. The whole process was smooth and hassle-free, and the lady I spoke to was friendly and helpful throughout. Lovely customer service — would recommend.
5 juin 2026
Avis spontané
Réponse de FibreNest
Hi Alexander,
Thank you for your review.
We're glad to hear you have had a really positive experience with FibreNest when cancelling your service and the agent you spoke to was friendly and helpful throughout.
This will be shared with the team.
Kind regards,
Will
Réponse de FibreNest
Hi Oladotun,
Thank you for your review and feedback.
It's great to hear you have experienced fantastic service and the speeds you are getting are as advertised.
This will be shared with the team.
Kind regards,
Will
Service deactivated upon the death of…
Service deactivated upon the death of my partner who was account holder but my mailbox .For service to continue had to apply as new customer with existing package not available. Rang and spoke to Euan, explained and he would seek guidance from Management. Euan called this afternoon, changed service to my name and continue as normal. Great weight off my mind and I cannot be more grateful to him for resolving this matter and giving me piece of mind at this time of my partner passing away. Very considerate and empathetic.
4 juin 2026
Avis spontané
Réponse de FibreNest
Hi Greg,
Thank you for your kind review.
We are sorry to hear about your loss, but we are glad our agent was considerate and empathetic to your situation and they were able to resolve the matter.
If you require any further assistance, please do not hesitate to contact us; support@fibrenest.com and a member of the team would be happy to help.
Kind regards,
Will
Thank you Pawel
Pawel was on time, polite and friendly! He sorted my issue with no fuss and very quickly. Thank you!
4 juin 2026
Avis spontané
Réponse de FibreNest
Hi Brandon,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer Pawel, and he was on time, polite, friendly, and able to sort your issue quickly.
This will be shared with the team.
Kind regards,
Will
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