Placed my order and my items arrived super quick, which I wasn't expecting at all. The outfit I ordered was just as described. Great quality material, beautiful embroidery and the fit was perfec... Voir plus
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Lisez les avis des autres
I have ordered from filhaal many times and I am always happy with my order. The dresses are stunning and as shown on the website. The customer service is amazing and the responses are very quick whene... Voir plus
I ordered Dazzlyn from Filhaal, and I must say I'm so happy with my purchase! The delivery was fast, and the quality is excellent. I'm really impressed with both the product and the service. Definitel... Voir plus
Returned two suits a month ago, no update on return no email about return being received. I reached out and they said they can’t find it, I sent them proof of sending it through post office and still... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Filhaal, we make it our priority to provide for our customers the best shopping experience with a variety of options to choose from including Sana Safinaz, Afrozeh, Azure, Asim Jofa and much more, at Filhaal we believe in originality, good quality and fair pricing in clothing which gives us the edge.
Coordonnées de contact
102 Queens Road, HX1 3XY, Halifax, Royaume-Uni
- 07983133698
- support@filhaal.com
- filhaal.co.uk
4,1
Bien
195 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Inventory mismanagement
We ordered and were waiting for dresses for some occasion and last minute they said that they don't have one item in the stock. If the item wasn't in the stock why you didn't updated the inventory
12 mars 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
Thank you for my order
Thank you for my order. My clothes are fabulous and exactly as shown on the website. I will recommend 👌
12 mars 2025
Réponse de Filhaal Clothing
Dear Adeel,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Réponse de Filhaal Clothing
Dear Halima,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Really Good Quality outfit…
Really Good Quality outfit…. Can’t wait to wear it on Eid day🥰
12 mars 2025
Réponse de Filhaal Clothing
Dear Shaz,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Problems with returning
Always had problems with returns, they don’t check their emails for returns enquiries, you could be waiting forever.
18 février 2025
Réponse de Filhaal Clothing
Hi there, we are really sorry to hear of your experience, unfortunately we checked to see if we could find any return inquiry related to your email, but unfortunately couldn’t find any match.
We assume you haven’t sent email to the correct email as we can’t find your return inquiry, our email team will contact you to assist you with your matter.
Please note: There are other methods of contact also for any assistance with your return.
We do have our return guide mentioned here, please do check & see if you did follow accordingly.
https://filhaal.co.uk/pages/returns-policy
Our email team should contact you shortly.
Kind regards
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
Major colour differences
The colour of the outfit is not same as the picture and doesn't seem original Azure clothing. I think it is a replica. The quality is neither good nor bad. It's okish.
7 mars 2025
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time out to share your experience with us, we are really sorry to hear your experience was not the quality you expected, at Filhaal we take pride in providing best customer service and customer feedback is extremely valued.
Please could you kindly email us on support@filhaal.co.uk so we can help you further
kind regards,
Filhaal
The clothes are nice but the finishing…
The clothes are nice but the finishing is lacking. Too many stray threads that had to be cut.
4 mars 2025
Réponse de Filhaal Clothing
Dear Abdur
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Happy customer
The dress is looking great. The material is good. It was delivered on time. Satisfied 😊
23 février 2025
Réponse de Filhaal Clothing
Dear Hina,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
It was a damaged item
It was a damaged item. The shirt was clearly burnt from one end. I was hugely diappointed, I had to bear postage price both times.
23 février 2025
Réponse de Filhaal Clothing
Hi Mrs. Abbasi,
Thank you for taking the time to leave your feedback. We’re truly sorry to hear about your experience and that the item arrived in an unsatisfactory condition.
We take product quality seriously, and we always aim to resolve any such issues as quickly as possible. For all damaged or faulty items, we do offer free returns and full support, so we’re surprised to hear you had to cover the return postage both times.
Could we kindly ask you to email us at support@filhaal.co.uk with your order number and any photos of the damage? This will help us investigate further and ensure you’re properly assisted. If the item was genuinely damaged, we’ll absolutely reimburse any postage costs and provide a resolution.
We’d love the opportunity to make things right for you.
Kind regards,
Filhaal Team
Good quality dresses
23 février 2025
Réponse de Filhaal Clothing
Dear Noumana,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Excellent service
Excellent service! Received the outfit super early fits perfectly cant wait to wear on Eid
14 février 2025
Réponse de Filhaal Clothing
Dear Maham,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Great place to buy from
Loved the customer service and the clothes - great place to buy from!
18 février 2025
Réponse de Filhaal Clothing
Dear Shabana,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Very good customer service
Very good customer service. I love their outfits, exactly the same as described.
28 novembre 2024
Réponse de Filhaal Clothing
Dear Customer,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Order delivered on time and Filhaal…
Order delivered on time and Filhaal provided regular updates, good customer service and good quality suit
13 février 2025
Réponse de Filhaal Clothing
Dear isra,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Lots of variety amazing service
Lots of variety amazing service
lots of options to choose from always recommend
13 février 2025
Réponse de Filhaal Clothing
Dear Sanam,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Atrocious customer service and all I…
Atrocious customer service and all I get is a sorry. I ordered a suit for a wedding and due to delays in shipment, I was advised to go for another alternative. Just as a back up as I was coming close to my event I ordered another outfit which arrived but the quality of the outfit wasn't to my expectstions to what i originally ordered. I called the branch to discuss and also agreed to drive down so I can have a look myself due to everything being on pre order or just give up and get a refund. I drove the very next day from sheffiled and when I reached the store it was closed with shutters down. I called the branch on several occasions and messaged but did not get an immediate response. Once i left and was back in my own town I get a reply from the owner that the shop was opened which is not true. The cost of fuel for driving down and mess up. Who is going to compensate for that. The whole customer journey has been a nightmare. Absolutely stressfull experienced.
15 février 2025
Avis spontané
Réponse de Filhaal Clothing
Hi,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your visit didn’t meet expectations.
We sincerely apologise for the inconvenience caused. We understand there may have been confusion between our previous and new address, especially as we opened that day. Unfortunately, things didn’t go as planned, and we completely understand how frustrating that must have been. Please rest assured it was never intentional — our team was ready and willing to assist you.
We’d appreciate the chance to make things right. Kindly email us at support@filhaal.co.uk, and our team will be happy to help further.
Kind regards,
Filhaal Team
Great experience with my first order…
Great experience with my first order with Filhaal. Perfectly stitched just like it shows on the model with all accessories( laces etc), lining of the sleeves privided separately which is very thoughtful. Delivery time was a little over than initially stated but it was well worth it. Will definitely be ordering again.
12 février 2025
Réponse de Filhaal Clothing
Dear Mrs Khan,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Ordered Azure dress
Ordered Azure dress. Perfect style design. Excellent quality and most of all customer service was perfect.
One small request please extend some more of your designs ie suffuse and kalamkhar designer.
Love love your suits.
5 février 2025
Avis spontané
Réponse de Filhaal Clothing
Dear Lily,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
Réponse de Filhaal Clothing
Dear Zemeeda,
We really appreciate you taking the time out to share your experience with us. We are happy to hear you’re having a good experience at Filhaal.
Kind Regards,
- Filhaal
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