Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Voir plus
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Lisez les avis des autres
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Voir plus
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Voir plus
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Voir plus
L'entreprise a répondu
4,5
Excellent
171 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sent wrong stove first time damaged…
Sent wrong stove first time damaged panels blower did not work I have unhappy customers and did not receive refund on first stove need to send it back and get refunded let me know where to go to send back stove not happy with your service will go somewhere else from now on please contact me to get this resolved
23 mars 2026
Réponse de Firepitsurplus
Thank you for reaching out, and please accept our sincerest apologies for the frustration and the issues you have experienced with your orders. We want to resolve this for you immediately; however, we are a bit confused regarding the specific details of your request and the sequence of events regarding the return request and damage report. To resolve this quickly, please respond to our email to clarify some matters. Once we have these details, we will provide you with the return instructions and prioritize your refund. We look forward to hearing from you soon.
The delivery of the items was delivered is still in process
The delivery of the items were delivered to two locations even after I contacted Firepits Surplus notifying the change,
Also a white-glove shipping process would be great for customers who may need support. Maybe having more information on the shipping process and steps on how to handle the items once receicved.
Overall, the support has been great.
19 mars 2026
Réponse de Firepitsurplus
Thanks, David. We appreciate the feedback and are sorry about the delivery going to two locations even after your update. That shouldn’t have happened.
Your suggestions on white-glove service and clearer shipping guidance are really helpful, and we’ll take that into account. Glad to hear our support has been helpful, and we’re here if you need anything else.
Everything went smooth from ordering to…
Everything went smooth from ordering to picking it up from the trucking company tough part was how heavy it is getting it into the house
19 mars 2026
Réponse de Firepitsurplus
Thanks, Joel. Glad everything went smoothly from order to pickup. They are definitely heavy, but that’s part of what makes them so solid. Appreciate you sharing your experience.
Firepit surplus was very responsive
Firepit surplus was very responsive, and when there were issues with the manufacturer delaying availability, fire pit surplus checked regularly, and offered to cancel our order since the delay was more than a month. But the pricing was excellent, and in the end I got the best deal possible, and most importantly, the Drolet 1800 is installed and works great. Can't thank firepitsurplus enough for their excellent service.
3 mars 2026
Réponse de Firepitsurplus
Thanks, Randy. We really appreciate you sticking with us through the delay. Glad everything worked out and that your Drolet 1800 is up and running. Means a lot to hear this—thank you for your support.
Friendly and helpful
They answered all my questions, ordering was easy and I received my stove in a matter of days. I’m excited to fire it up!
10 mars 2026
Réponse de Firepitsurplus
Thanks, Daniella. Glad everything was easy and that your stove arrived quickly. Hope you love it once you fire it up. Let us know if you need anything.
Nice Wood Stove Screen. Was exactly what I order and was…
Was exactly what I order and was delivered ontime.
10 mars 2026
Réponse de Firepitsurplus
Thanks, Terry. Glad everything arrived on time and exactly as expected. We appreciate your support.
Was a first time customer of this site…
Was a first time customer of this site and it was easy to navigate and find exactly what I needed. I had some follow up questions and JESS was a big help and answered all my questions quickly! Would definitely recommend their products and customer service.
23 février 2026
Avis spontané
Réponse de Firepitsurplus
Thanks, Jennifer. Glad your first experience was a good one and that everything was easy to find. Jess will appreciate the shoutout. Thanks for the recommendation.
Very good and reliable company
Very good and reliable company, easy communication and helpful. Thank you for your business.
9 mars 2026
Avis spontané
Réponse de Firepitsurplus
Thanks, George. We appreciate the kind words. Glad communication was easy and helpful. Thank you for your business.
Fire Pit Surplus is the real deal
Fire Pit Surplus is the real deal. I ordered a CW2900, had a bunch of questions, a manufacturer backlog issue, lot's of back and forth and indecision on my part. The Fire Pit Surplus Customer Support Team was super responsive at every point, answering all of my questions. In the CW2900 arrived at my home on schedule, professionally packaged and ready to roll. My family is really loving it. Finally, I needed my invoice and EPA certification for tax purposes and JESS was back to me the very next morning with everthing I needed. You rock, JESS!
Thanks Fire Pit Surplus Team!
1 février 2026
Avis spontané
Réponse de Firepitsurplus
Thanks, Gregory. We really appreciate you sticking with it through the process. Glad everything came together and that your family is enjoying the CW2900. Jess will definitely appreciate the shoutout. Thanks again for your support.
Réponse de Firepitsurplus
Thank you, Nick. We appreciate it and are glad you’re happy with everything.
Réponse de Firepitsurplus
Thanks, Catalina. Glad everything was quick and on point. We appreciate it!
Réponse de Firepitsurplus
Thanks, Yulenka! So glad you’re loving the fire pit and that everything arrived quickly. We really appreciate it!
FirePit Surplus Gets an A
Beautiful fire table! And first-rate 5-star customer service from owner Gary and coordinator Tiffany — they were always available, attentive, and good problem solvers.
I would give fewer stars to the outside freight delivery service — Hollywood Freight. Our item weighed 350 pounds, and the back and forth re restrictions and their “rules” made for unnecessary last- minute drama.
9 février 2026
Réponse de Firepitsurplus
Thank you, Lanie! We really appreciate the kind words and are so glad you’re loving the fire table.
We’re sorry for the frustration with the freight carrier. That shouldn’t have been such a hassle, especially on a delivery like that. Thanks for your patience through it, and we appreciate you sharing the feedback.
Extreme disappointment
Received a wood stove I ordered with defective paint and notified customer support and they said they would contact supplier and get back to me. It has been a week and I have heard nothing from them.
3 février 2026
Réponse de Firepitsurplus
Hi Ken, thanks for bringing this to our attention. We’re sorry for the delay in getting back to you. We are following up with the supplier and working to get this resolved as quickly as possible. Please feel free to reach out to us directly as well so we can make sure nothing gets missed.
I think the HT 3000 is going to be…
I think the HT 3000 is going to be great.
The problem has been lack of communication.
Emails back and they need a website that reflects the order system.
There maybe but I couldn't find a link.
I don't like to feel stupid if I ask.
Never ordered or owned one in my lifetime.
I think there good folks but maybe a page on information and ordering.
5 février 2026
Réponse de Firepitsurplus
Thanks, DJ. We really appreciate the honest feedback. Sorry for the frustration with communication and the website. That’s on us, and we can do better there.
We’re always happy to answer questions, no matter your experience level, so please don’t hesitate to reach out. We’ll also take your suggestion about clearer ordering info seriously. Glad to hear you’re excited about the HT 3000, and we’re here if you need anything along the way.
Chat was amazing
Chat was amazing. They were available late in the evening, answered all my question and sent me the invoice to place the purchase. Easy as can be. Our fire pit is everything we could have wanted, looks like a tree trunk. We love it.
4 février 2026
Réponse de Firepitsurplus
Thanks, Raf! Really glad we could help you out and make the process easy. Love hearing that you’re enjoying the fire pit too. That Elementi Manchester is a great choice. Appreciate you sharing this!
Everyone we spoke with was very…
Everyone we spoke with was very cooperative and made it clear they wanted to do business with us.
4 février 2026
Réponse de Firepitsurplus
Thank you! We really appreciate that. Glad our team made the process easy and helpful. We enjoyed working with you as well!
Great product, great price, outstanding service
This company makes sure they stay in contact with you through the entire process. If there are issues and you contact them, they respond immediately. I would highly recommend and plan on using them again in the future. I thank them all for their outstanding service and product.
29 janvier 2026
Réponse de Firepitsurplus
Thank you for the kind words! We try our best to have excellent customer service.
Darrel provides great customer service
Darrel provides great customer service! He does everything he can to support his customers.
5 février 2026
Avis spontané
Réponse de Firepitsurplus
Thank you! Darrel will really appreciate that. Glad he was able to take great care of you.
Darrell was a great help
Darrell was a great help. He was able to get the stove delivered sooner d/t certain situations.
26 janvier 2026
Avis spontané
Réponse de Firepitsurplus
Thanks Sharon! Glad Darrell was able to help and get your stove there sooner when it mattered. We appreciate you sharing this.
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