Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Voir plus
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Lisez les avis des autres
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Voir plus
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Voir plus
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Voir plus
L'entreprise a répondu
4,5
Excellent
171 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I would’ve given five stars if there…
I would’ve given five stars if there was slightly more bronze color and not as much black, but they are custom-made so I understand the color variations love the fire pit.
8 juin 2026
Réponse de Firepitsurplus
Greg, custom-made pieces carry some natural variation in finish, and the color range on these is part of what makes each one a little different. Honest feedback on the bronze tones is fair, and we appreciate you understanding how these are made. The fire pit itself clearly landed well.
Our fire pit is beautiful & very heavy…
Our fire pit is beautiful & very heavy duty. The fire pit was initially suppose to take about 2 weeks, it took approximately 4.5 to 5 weeks to arrive. Customer Sevice was quick to respond for the most part.
This part of my review has more to do with the delivery company than Fire Pit Surplus but I feel the delivery service they work with are a reflection on them. Once shipped we received an email that we would be contacted for a delivery date & time and would need to be home to sign for the delivery. We were NOT contacted for delivery. We arrived home and the crated fire pit was sitting at the end of our driveway INCHES off the street where anyone could have loaded it up before we arrived home. The paperwork on the crate specifically stated DO NOT deliver without signature ...well there was no one home to sign for it!!! Thank goodness it all worked out for our delivery but the next person may not be that lucky.
13 juin 2026
Réponse de Firepitsurplus
Nancy, you are right that the delivery service reflects on us regardless of who is handling the final mile. Leaving a crated fire pit at the end of the driveway without a signature, when the paperwork explicitly says otherwise, is not acceptable. It worked out this time, but the next customer may not be as lucky and we are flagging this to the carrier directly. We also hear you on the timeline. Four and a half weeks versus two is a real gap and we appreciate your patience through it. The fire pit clearly delivered on quality, and we are grateful you took the time to lay this out in detail.
Réponse de Firepitsurplus
Robert, well packaged and arriving in great condition is exactly the bar we aim for. Happy to hear it looks as good in person as expected. Appreciate the support.
made our transaction really smooth…
made our transaction really smooth shipped on time i am very happy !
8 juin 2026
Réponse de Firepitsurplus
Tammy, a smooth transaction and on-time shipping is what we aim for every time. Love hearing when it all comes together without a hitch. Appreciate you sharing.
Love this fire pit
Love this fire pit! It was easy to set up and looks great! It’s become the perfect centerpiece for relaxing evenings on my patio and gatherings with family and friends. It’s very heavy so it may be worth investing in their white glove delivery service. I had to bribe the delivery guy to get him to bring it to my patio. That said, great quality and well worth the purchase!
5 juin 2026
Réponse de Firepitsurplus
Cam, hearing that your fire pit has become the centerpiece for patio evenings and family gatherings is exactly why we do what we do. That is the whole point of what we sell.
I do want to address the delivery situation though. Nobody should have to negotiate with a driver just to get their outdoor fire pit moved to the right spot on their property. Our white glove delivery service exists specifically to handle heavy units like this one properly, and I would encourage anyone ordering a larger piece to consider it. If you ever need anything for your setup going forward, please do not hesitate to reach out.
The wood stove was completely put…
The wood stove was completely put together (drolet ht 3000).that was great! The stove was Crated very securely. Nothing was damaged and I live in va.iam very excited to use this stove.Thanks so much!!
4 juin 2026
Réponse de Firepitsurplus
William, the Drolet HT 3000 arriving fully assembled and crated that securely is the standard we hold on every wood stove shipment. You are going to love it once heating season hits.
Delivery was slow but once everything…
Delivery was slow but once everything was done they compensated me.
13 avril 2026
Avis spontané
Réponse de Firepitsurplus
Michael, slow delivery is never the experience we want anyone to have. Making it right when something falls short is what matters most to us. Appreciate your patience through it.
Everything was delivered as planned.
Everything was delivered as planned.
Unit works great!
14 mai 2026
Réponse de Firepitsurplus
Thank you so much for your feedback! We're glad to hear everything was delivered smoothly. If you ever need anything in the future, we're always here to help. Enjoy your fire pit!
Communication was great and fire pit…
Communication was great and fire pit arrived earlier than expected. Product quality is excellent
14 mai 2026
Réponse de Firepitsurplus
Thanks, Mike. Glad everything arrived quickly and that you’re happy with the fire pit. We appreciate you taking the time to share this.
EZ PZ Pumpkin Pie...
Simple, Fire Pit Surplus backed what they advertised. A rarity in this day and age.
4 mai 2026
Réponse de Firepitsurplus
Thank you, Robert. We really appreciate that. We do our best to stand behind what we sell, and it means a lot to hear that it shows.
The warranty was honored and Jess was…
The warranty was honored and Jess was tremendous at facilitating the process. I explained my problem and she solved it. EZ PZ pumpkin pie....
R.J. Gaube
27 avril 2026
Avis spontané
Réponse de Firepitsurplus
Thank you, R.J. We’re glad we could get that taken care of for you. Jess will really appreciate the shoutout. Thanks for your patience and for sharing your experience.
didnt return emails or calls or chats
didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend hundreds of dollars on rocks to put the burner on top of to fill the bowl. it seems like you sell these cheap because you arent paying attention to anything but the concrete. this was a very frustrating experience
2 avril 2026
Réponse de Firepitsurplus
Hi Ryan, we’re sorry to hear about your experience. Based on our records, our team tried to reach you by email and phone, but weren't able to connect.
We’re here to help and would be glad to go over your installation and find a better solution.
Please feel free to reach out to us anytime so we can get this resolved for you.
Fire pit surplus was great to do…
Fire pit surplus was great to do business with, shipping was surprisingly fast and our new stove looks great.
25 avril 2026
Réponse de Firepitsurplus
Thanks, Ry. Glad everything arrived quickly and that you’re happy with the stove. We appreciate you choosing Fire Pit Surplus.
The product we ordered appears to be…
The product we ordered appears to be fine. The only hiccup we had is miscommunication from the shipping companies as our order sat on a dock in our town for a week and required at least 4-5 calls to finally get it delivered.
8 avril 2026
Réponse de Firepitsurplus
Thanks, David. Glad to hear the product is working out. Sorry again for the carrier’s delay and the hassle with delivery. If you need anything at all, we’re here to help.
Loved the experience…
Loved the experience due to multiple reasons... 1) quality product, 2) good communication, 3) well packaged and professional delivery!
6 avril 2026
Réponse de Firepitsurplus
Thank you, Mrs. Ryan. We really appreciate you calling those out. Glad everything from communication to delivery met your expectations. Enjoy your fire pit, and let us know if you ever need anything.
Good delivery and service
Good delivery and service. Takes a bit of effort to unpack wooden crate/pallet to ensure no damage.
31 mars 2026
Réponse de Firepitsurplus
Thank you for the feedback, Kim! Glad the delivery and service went well. We know the crate can take a bit of work to open, but it’s there to help make sure everything arrives safely. Appreciate you taking the time to share this.
great product
2 avril 2026
Réponse de Firepitsurplus
Thanks, Peter. Glad you’re happy with the fire pit. We appreciate your support.
Réponse de Firepitsurplus
Thanks, Philip. Glad everything arrived smoothly and that you’re happy with the fire pit. We appreciate you choosing Fire Pit Surplus.
I absolutely love my fireplace insert
I absolutely love my fireplace insert. Jess and the customer sevice was absolutely wonderful, easy to deal with when I had mistakenly ordered one part too many! Return and refund handled professionally. I am so glad I waited the 3 months for the insert to finally arrive!
26 mars 2026
Avis spontané
Réponse de Firepitsurplus
Thank you so much, Arlynn. We’re really glad you love your fireplace insert. Jess will be so happy to hear this. We appreciate your patience with the wait, and we’re glad everything worked out smoothly with the return and refund. Enjoy your stove, and thanks again for sharing this.
Delivery was a month late and when I…
Delivery was a month late and when I did receive it it was damaged, now have to wait another 2 weeks for replacement parts.
7 avril 2026
Réponse de Firepitsurplus
Thanks, Mike. We’re sorry for the delay and the condition it arrived in. We’re working on getting the replacement parts out to you as quickly as possible and appreciate your patience.
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