Very pleasant experience with the salesperson. They offered the best price I could find on the market, and the item was delivered within just three business days of purchase. It arrived securely packa... Voir plus
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Lisez les avis des autres
Customer service was great, helped me find a stove and answered all of my questions. Shipping was extremely fast and the driver was very nice and courteous. I shopped around, but FPS made the deal too... Voir plus
Customer care was exceptional! Couldn't get an item to add in the cart, contacted them with my intent and they returned with an itemized cart, ready for checkout. Shipping was super fast! Items were p... Voir plus
I dealt with a number of issues on my order from Fire Pit Surplus, and throughout all of it, Darrel always answered my calls. The delivery didn't include the backyard service I was promised, the fire... Voir plus
L'entreprise a répondu
4,5
Excellent
171 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Excellent customer service.
Was unsure what wood stove and accessories to purchase. Rayden explained everything in great detail. His assistance was the reason why I choose Fire Pit Surplus. Highly recommend him if your unsure what to purchase.
15 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Thank you for sharing your experience! We’re glad Rayden provided the best guidance and detailed explanations to help you choose the right wood stove and accessories. Your recommendation means a lot, and we truly appreciate your business!
— Fire Pit Surplus
Being able to speak with a well informed Team member.
Being able to speak with a well informed sales and technical person is worth its weight in gold. Rayden and I discussed the size of the area, clearances, and an honest delivery date. We went over the need for any possible accessories and the advantages they might offer. As I already have a wood burning stove in place, we were able to get right down to what was needed.
12 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Thank you for your thoughtful review! We’re glad Rayden provided the best knowledgeable guidance, helping you navigate wood stove sizing, clearances, delivery, and accessories. It’s always our goal at Fire Pit Surplus to make the process as smooth and make the customers as informed as possible. We truly appreciate your business.
— Fire Pit Surplus
5 Star so far!!!!
5 Star so far!!!!
Very pleased with how fast our stove got to Maine… a few glitches in actual delivery but Jess at Fire Pit surplus and the A. Duie Pyle freight carrier are helping to work it all out for us.
Thanks everyone !!!
11 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Thank you for your feedback! We’re glad your stove arrived quickly and that Jess provided the best support in working through the delivery process. We truly appreciate your patience and your business!
— Fire Pit Surplus
Bad delivery
Never received a notification on Delivery.
Shipping company did not knock on front door tp let us know they were dropping packed.
Never signed accepting shipment.
Pallet and firepit left in front of garage.
4 décembre 2025
Réponse de Firepitsurplus
I want to address the delivery issue directly. We require our freight partners to schedule an appointment and obtain a signature at delivery, and we pay extra to ensure that process is followed. Having that not happen is not acceptable.
While we do not handle the physical delivery ourselves, I will be personally investigating this and escalating it with the freight carrier assigned to your order. This is not the experience we expect for our customers.
Best fire pits for interior designers
I was buying from wayfair for my projects but then happened to stumble upon fire pit surplus and I’ve been really happy with their trade program. I’m able to find the right fire pit for any job.
1 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Thank you for sharing your experience! We’re thrilled that our best trade program has helped you find the right fire pit for any project. We truly appreciate your business and are glad you discovered Fire Pit Surplus!
— Fire Pit Surplus
Excellent customer service
Excellent customer service. Darrel Goodall reached out to me by email and quickly helped me address all the questions I had and setup the cart for me to purchase the product I was interested in. He was very proactive and helpful as well as gave me a coupon to discount the price.
10 décembre 2025
Avis spontané
Réponse de Firepitsurplus
We’re so happy to hear you had a great experience! Darrel was glad to help answer all your questions, set up your cart, and get you a discount for your Starfire Designs Fire Pit. We always strive to give the best service at Fire Pit Surplus, and we really appreciate your business.
— Fire Pit Surplus
Rayden was GREAT
Rayden was GREAT! He was so helpful and I enjoyed speaking with him the entire time. He was extremely knowledgeable, and had answers for every question and advice which was all factual. Thanks for a great shopping experience Rayden!
9 décembre 2025
Avis spontané
Réponse de Firepitsurplus
We’re so glad you had such a great experience! Rayden is always happy to provide the best guidance and answer every question regarding our Drolet Wood Stoves. Thank you for taking the time to share your feedback—we truly appreciate your business!
— Fire Pit Surplus
Very helpful
Darrel was super helpful in helping us find and order the correct firepit
2 décembre 2025
Avis spontané
Réponse de Firepitsurplus
We’re glad Darrel could provide the best guidance in helping you find and order the right fire pit. Thank you for your business and for trusting Fire Pit Surplus!
— Fire Pit Surplus
I still haven't received my fireplace
I still haven't received my fireplace. I'm in the middle of winter weather with 6 kids and no stove. The delivery company has to be the worst I've ever tried to deal with.
3 décembre 2025
Réponse de Firepitsurplus
We’re very sorry for the delay and understand how difficult this is during winter weather. The fireplace delivery was handled by a third-party freight carrier, and severe weather conditions in your area unfortunately caused delays beyond our control. Fire Pit Surplus does not operate the delivery trucks, but we continue to follow up to ensure your wood stove is delivered as soon as it is safe to do so. Thank you for your patience.
— Fire Pit Surplus
He was very prompt with his response
He was very prompt with his response. Great customer service. Just found a bettter deal some place else. That was the only reason I didn't buy for your company.
4 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Brian, really appreciate the kind words on response time. We are always happy to help people find the right product even if the purchase ends up somewhere else. If you ever circle back, we would love the chance to earn your business.
I had an amazing experience with Fire…
I had an amazing experience with Fire Pit Surplus. The team helped me pick the right fire pit for my backyard, answered all my questions, and made the whole process super easy. Shipping was quick, the quality is incredible, and the setup was straightforward. My outdoor space looks completely upgraded now. Highly recommend them if you want great products and even better customer service!
7 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Finding the right fire pit for your outdoor space is what we focus on from the first question through to delivery. Really happy the whole experience came together the way it should. Appreciate the recommendation.
Had a broken baffle that was instantly…
Had a broken baffle that was instantly replaced and a $120 credit back for scratches…. Would purchase again, very good customer service
5 décembre 2025
Avis spontané
Réponse de Firepitsurplus
Stephen, a broken baffle and scratches on a wood stove arriving is not what anyone should deal with. Getting that resolved quickly with a replacement and a credit is the least we could do. Really appreciate you giving us the chance to make it right.
Réponse de Firepitsurplus
Everett, perfect packaging and fast shipping on a wood stove is exactly what we aim for on every order. A1 shape on arrival is what we want to hear. Appreciate it.
Follow up
Follow up on an issue where I ordered a fire pit that need additional clarification, parts and guidance was excellent
5 novembre 2025
Réponse de Firepitsurplus
Greg, post-purchase support on parts, clarification, and guidance is just as important to us as getting the fire pit order right the first time. Really happy the team was able to get you sorted. We are here whenever you need us.
Good customer experience
Good customer experience. Fast delivery and Nice quality.
12 novembre 2025
Avis spontané
Réponse de Firepitsurplus
Shanna, fast delivery and solid quality is the combination we work hard to deliver on every order. Appreciate you taking a moment to share that.
Wouldn't buy from anywhere else
As a property manager, I’ve worked with a lot of vendors and Fire Pit Surplus is easily one of the best. Their team is responsive, knowledgeable, and always helps me find the right fire pits for our properties. Orders arrive on time, the products look fantastic, and our residents love the upgrade. It’s rare to find a company that combines great service, quality products, and competitive pricing like this. Highly recommend them for any commercial or residential property projects.
5 novembre 2025
Avis spontané
Réponse de Firepitsurplus
Jake, property managers working across multiple locations are some of our most valued customers, and knowing residents are actually enjoying the outdoor fire features at your properties is exactly the result we work toward. Fire pits and outdoor living upgrades at the commercial level do more than look good. They create gathering spaces that residents remember. Really appreciate the long-term trust and we look forward to supporting your next project.
Perfection
Easy to purchase and shipping was short with extremely well packing for my wood stove. It arrived in perfect condition, flawless. Extremely happy.. Thank you guys.
11 novembre 2025
Réponse de Firepitsurplus
Marc, a wood stove arriving flawless and packed that well is the experience every customer deserves. The excitement of firing it up for the first time makes all of it worth it. Really appreciate you sharing.
Réponse de Firepitsurplus
Michelle, a fire pit that actually delivers on what you were hoping for makes the whole experience worth it. Enjoy every fire.
Réponse de Firepitsurplus
Abe, service is what keeps customers coming back and we take that seriously on every interaction. Really appreciate you sharing.
Firepitsurplus is the best!
Love my new fireplace! Looks amazing, gives off great heat, and totally upgraded my living room. Super easy process and great customer service!
1 novembre 2025
Avis spontané
Réponse de Firepitsurplus
Gianna, a fireplace that actually transforms a living space and performs well through a full heating season is exactly what we focus on delivering. Really happy the whole process was smooth from start to finish.
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