This fireplace was immaculate. The delivery came when said and the driver was lovely. Tbh it was in brand new condition and I made a huge saving. It looks great in my living room. Very happy customer!... Voir plus
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Lisez les avis des autres
When the item I required was out of stock on their site I was invited to leave contact details for notification of new stock on arrival. This was duly carried out as promised. The replacement part arr... Voir plus
Good quality refurbished electric fire at a good price. Let down by UPS who said address was unknown so had to get it delivered to a drop off point, where I collected it, but only having a Porsche B... Voir plus
Part identifying made easy with website pictures. Adams helios heating element had broken. Be aware manufacturer uses solder joints so clips need fitting to connect to after market part. Delivered we... Voir plus
À propos de l'entreprise
- Cheministe
- aussi dans
- Magasin d'usine
Écrit par l'entreprise
Fireplace Factory Outlet great prices on refurbished, new clearance & return fires & fireplaces – Save up to 70% on on Electric Fires & Fireplaces by Adam, Sureflame, Valor, Aurora & Dimplex. Free National Delivery (mainland only) on most of our listed fires & fireplaces. (some large fireplaces & media wall fires may be subject to a delivery charge) Best Prices everyday online at Fireplace Factory Outlet. NEW STOCK added daily. Our Huddersfield showroom, has additional stock not listed on our website at even lower prices - visit and take away a bargain including full Marble fireplaces.
Coordonnées de contact
Manchester Road, HD1 3JB, Huddersfield, Royaume-Uni
- 0330 113 8070
- sales@fireplacefactoryoutlet.com
- fireplacefactoryoutlet.com
4,7
Excellent
450 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
On line enquiries were answered…
On line enquiries were answered successfully. The order and delivery a few days later was handled with due care.
Thank you
28 décembre 2023
Delivery spot on
Delivery spot on. Bought as a returned unit but as good as new - no 'slight scratches/marks' whatsoever so really pleased and is exactly what was hoped for.
27 décembre 2023
Fire place and surround
We had a quick delivery and found the product easy to assemble. It was excellent value for money. Very impressed!
27 décembre 2023
Easy ordering
Easy ordering, competitive price for brick chamber & metal surround and very quick, free delivery.
5 décembre 2023
Fireplace Repair
The site was easy to use which meant the part I received was correct and would definitely use Fireplace Factory Outlet Ltd again if need be
4 décembre 2023
Good product and customer service
Item received next day, works perfectly for a good price. Handle broke on first use, but a replacement was sent straight away
30 novembre 2023
Great
Great, I checked with them, the part I wanted, was the the one I was going to order, Quick reply, confirming it was, the element arrived on time, well packed,, fitted and working 100%
30 novembre 2023
Extremely poor experience from purchase - AVOID
Extremely poor experience from purchase of my fireplace, installation all the way through to maintenance/ aftercare. I would not recommend this company based on my experience.
The aftercare services provided by the Fireplace Factory Outlet were extremely disappointing. They were unresponsive and unhelpful when I reached out for assistance giving conflicting messages throughout the process. They failed to address my concerns in a timely manner and did not provide the support and guidance that I expected. Overall, the service offered from the fireplace factory were severely lacking and did not meet my expectations as a customer.
12 décembre 2023
Avis spontané
Réponse de Fireplace Factory Outlet Ltd
We reached out to this reviewer to adjust or remove their feedback. They have deliberately left feedback on a website they made no purchase from. There issue relates to a different website & business. However, we tried to address the issues with replacement parts and support 2 years after their purchase and beyond the warranty period. As any piece of machinery - things can sometimes go wrong. Our questions to identify the issue were met with vague and conflicting answers, leading to increased support time. We did in fact help resolve the issues they had, but doing nothing I assume would have got the same review – so clearly no recognition of trying to assist them.
Arrived quickly and I was able to fix…
Arrived quickly and I was able to fix my electric stove fire
28 novembre 2023
Nice fire came quickly
4 décembre 2023
Over the moon with my refurbished fire……
Over the moon with my refurbished fire… I can’t find ANYTHING wrong … no scratch … nothing. Service top drawer … will absolutely recommend. I saw this on a friends picture on FB, rang her and she sent me link. Brand new was over £300 … this was half that price. Good heat and fab effect. Merry Christmas all x
4 décembre 2023
So quick and easy
So quick and easy, this was the fastest delivery I’ve ever had and everything was perfect! Exact sizes and information which was great when picking out what I needed.
29 novembre 2023
Avoid
Item damage in post , no date offered for a replacement and cannot get a refund .
4 décembre 2023
Réponse de Fireplace Factory Outlet Ltd
We are sorry you were disappointed with your order. We tried to get a replacement and, yes you had to wait approx 6 days, we have now refunded this order there was no issue getting refund you just had to ask! We thought you were okay waiting a short time for stock to come in.
Very helpful and quick to respond to my…
Very helpful and quick to respond to my questions
27 novembre 2023
Great value for money and very fast…
Great value for money and very fast service from order to delivery just 2 days
Will recommend to family and friends
27 novembre 2023
Absolutely brilliant customer service
Absolutely brilliant customer service, ordered Friday evening, arrived Tuesday afternoon. There was a bit of a problem with the fire but it was replaced immediately with a new one sent out and the other one collected at the same time. This is a factory outlet and you are told there may be marks etc but I can't see a single thing wrong with it. Highly recommended 😊
26 novembre 2023
Avis spontané
Great
Great! So pleased my daughter in law found me this site! Really good value for money!
6 novembre 2023
Item received quickly and well…
Item received quickly and well packaged. Great service. Thanks
30 octobre 2023
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