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Lisez les avis des autres

Noté 5 sur 5 étoiles

Speedy delivery of excellent fireworks. The rockets were great and the cake was amazing -enjoyed by all

Noté 5 sur 5 étoiles

Terrible ! ordered in plenty of time for event, was told they were being delivered to me by friday, then turned up following monday, had to cancel event, when checked what was delivered some firework... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I visit every year in January to buy fireworks for my birthday parties. The guy behind the counter is always really helpful and the fireworks themselves are always spot on - really colourful an... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

There was a bit of a lack of order progress feedback. Subsequent update after phoning to the main office was accurate and professional and the special courier was excellent. Would have been five stars... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Événements & divertissement

Informations provenant de diverses sources externes

Fireworks Direct was born with the simple aim of simplifying the process of buying fireworks online. The company pride themselves on providing the widest selection of fireworks from the best brands all over the world at the most competitive prices. We are the UK's number one online firework shop with high quality firework packages, rockets, single ignition, and quiet fireworks. Our delivery prices are among the lowest found online with free delivery on orders over £175.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

96 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

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Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, good packaging and great customer service!

15 octobre 2021
Avis spontané
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Réponse de Fireworks Direct UK

I will tell the team just how pleased you were with everything, thanks Louise!

Noté 5 sur 5 étoiles

Great service

Great service, great fireworks. Thanks a lot.

13 octobre 2021
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Réponse de Fireworks Direct UK

Its what we aim to offer, Winston. Thank you for your generous review.

Noté 5 sur 5 étoiles

There was an error with the order but…

There was an error with the order but they resolved it so well I could not fault. Sometimes when things go wrong you see the real quality of a business and that’s what I experienced.

4 octobre 2021
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Réponse de Fireworks Direct UK

Thank you - Customer Experience is very important to us as a company and its good to hear it is happening!

Noté 5 sur 5 étoiles

Very efficient service

Very efficient service. They even telephoned to make sure the delivery would be safe on arrival.
Have not used the fireworks yet but I would use again as the service was excellent.

30 septembre 2021
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Réponse de Fireworks Direct UK

Thank you for your lovely review Katie, we are delighted our Customer Service was excellent - its what we always aim for. We are also sure you will love the fireworks! We hope to serve you again soon.

Noté 5 sur 5 étoiles

Although there was a problem with…

Although there was a problem with delivery, your service to re-arrange was great and fireworks excellent.

20 septembre 2021
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Réponse de Fireworks Direct UK

Thank you for the kind review and the 5 stars for our products and customer service Steve, we aim to please and look forward to serving you again.

Noté 5 sur 5 étoiles

Brilliant luckily everything on time…

Brilliant luckily everything on time however it was difficult to know when it would arrive as there was no indication and no reply to an email..so may be that might help customers..cheers

14 septembre 2021
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Réponse de Fireworks Direct UK

Thank you for your generous review, Avinash. Not sure why you didn't get notified of the delivery - we aim for 48 hours as the norm - but I will look into it. Hope you enjoyed the fireworks!

Noté 4 sur 5 étoiles

let down by courier

Whilst we were severely let down by the suppliers courier, Fireworks Direct worked relentlessly to resolve the issue over a week and the actual fireworks were spectacular.

9 août 2021
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Réponse de Fireworks Direct UK

Thank you for your understanding and kind review - delighted to hear the wait was worth it and that the fireworks were spectacular. We look forward to serving you again.

Noté 1 sur 5 étoiles

I think I just got fleeced and am feeling stung.

I might update this but current situation is I am being charged ++£67++ delivery for an ++£87++ firework and all my efforts to cancel the order (placed 4 minutes after I completed the order) have been ignored. And now I am being threatened with an additional £30 charge if I miss the delivery tomorrow. Steer clear.

2 août 2021
Avis spontané
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Réponse de Fireworks Direct UK

I understand you accepted the delivery Christopher. I am afraid we are mystified as to why we did not receive notification that you wish to cancel your order and are sorry this situation has come about as we would of cancelled it without issue. Just to let you know that as fireworks are classed as explosives we have to use specialist Couriers who charge an extra handling fee so our hands are tied I'm afraid. We are always looking to try and reduce this. As a gesture of goodwill I have sent you a discount code valid for 1 year.

Noté 5 sur 5 étoiles

Brilliant fireworks

Brilliant fireworks! for our son's birthday...worth every penny

26 juillet 2021
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Réponse de Fireworks Direct UK

Delighted to hear Fireworks Direct help make your sons birthday brilliant! We hope to serve you again in the future.

Noté 1 sur 5 étoiles

Rubbish company

Rubbish company. So ordered firesworks to the value of £145.00 paid for the fast 3 day delivery. On the Tuesday so should arrive on Friday or Saturday at the latest for an event I had on the Sunday. Did they arrive no!
Did the company respond to any of my
Emails no !
Have my fireworks turned up yet NO !
And no refund.

The worst fireworks company going I use a lot of companies and thought I would try this one for the first time. Never again!

20 juillet 2021
Avis spontané
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Réponse de Fireworks Direct UK

Jon,
I have now received a response from our Couriers. I fully understand your annoyance and frustration. I don't wish to make excuses, but in this instance we were badly let down by them. There are only a handful of Couriers in the UK who deliver fireworks and the one we use is normally very reliable. We sincerely apologise for the disappointment caused and wish to offer you, as a valued customer, free delivery on your next order.

Noté 5 sur 5 étoiles

Fast and secure delivery

Fast and secure delivery, excellent products.

1 juillet 2021
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Réponse de Fireworks Direct UK

Thank you for your very generous review Charles. They always mean a lot to our company and especially after the last 15 months or so! We look forward to helping you again in the future.

Noté 5 sur 5 étoiles

Great service

Great service. Unfortunately haven’t had the chance to “launch” yet

26 avril 2021
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Réponse de Fireworks Direct UK

Thank you for your kind review, Matthew - we hope you have a great 'launch' party very soon!

Noté 5 sur 5 étoiles

Great service and alsolutely brilliant…

Great service and alsolutely brilliant fireworks. Really professional and lit up the night sky fantastically.

12 avril 2021
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Réponse de Fireworks Direct UK

What a great review, thank you George as its exactly what we aim for - reviews like this means a lot to us!
Delighted your display went so well, we look forward to serving you again.

Noté 5 sur 5 étoiles

Fast an nefficient service

Fast an nefficient service. Arrived on time. Great fireworks!!

28 mars 2021
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Réponse de Fireworks Direct UK

Delighted to hear you enjoyed the fireworks and that our service was as we aim for - fast and efficient! Thank you.

Noté 5 sur 5 étoiles

Great fireworks

Great fireworks. Impressed the kids with them!!

17 février 2021
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Réponse de Fireworks Direct UK

Hi Charlotte,

Thank you for taking the time to review our fireworks, so pleased to hear the kids were impressed!

Noté 4 sur 5 étoiles

Very good fire works

Very good fire works. The displays were both slightly shorter than advertised. That is why only 4 stars

15 février 2021
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Réponse de Fireworks Direct UK

Hello Eion,
The timings for our fireworks are only an approximate guide as they are all handmade and can vary because of this - delighted you found them very good!
Thank you for your custom.

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