Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throu... Voir plus
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Lisez les avis des autres
Lewis Mark, was extremely helpful, and even more patient as I am not very technical. would highly recommend as service was quick and efficient.
Great service from initial quote to install. Charlotte Murphy was so so helpful and communication between us and Firstcom was great. It's so nice to be able to be in contact with a human and not a b... Voir plus
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The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Firstcom Europe provides business communications solutions for businesses of all sizes. We specialise in: -Unified Communications - Cloud based phones systems (VoIP) -Contact Centre Solutions -Business Mobiles -Broadband -IT and Managed Services We have been providing companies with VoIP solutions since 2004. We can help you move from your existing system to a user-friendly modern cloud solution. 0333 0237000
Coordonnées de contact
2nd Floor, 1b Parklands, Lostock, BL6 4SD, Bolton, Royaume-Uni
- 0333 0237000
- info@firstcomeurope.co.uk
- firstcomeurope.co.uk
4,8
Excellent
339 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Charlie was brilliant
Charlie was brilliant in sorting out my remote connection, it was challenging but he worked hard and called back when he said he would and we eventually got it to work, thank you!
8 août 2025
Avis spontané
Réponse de Firstcom Europe
Thank you for your great feedback!
Nigel (Engineer) attended our dental…
Nigel (Engineer) attended our dental practice today. The phones had been down for a few days so you can imagine the inconvenience. Nigel within minutes had diagnosed the issue - fixed the problem that was within his remit and explained why it had happened in layman's terms so I completely understood the issue with no jargon. An excellent employee from Firstcom Europe.
5 août 2025
Avis spontané
Réponse de Firstcom Europe
Thank you for your great feedback!
Had a full telecommunications install…
Had a full telecommunications install today, both Warren and Callum were excellent representatives of 1st com, both very efficient, tidy and polite and both went above and beyond to ensure all cabling was hidden and left behind a very tidy install.
Would highly recommend 1st com and their team.
5 stars are not enough, definitely a 11 out of 10.
31 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thank you for your great feedback!
Carly was most helpful and responded to…
Carly was most helpful and responded to the all our issues very quickly.
29 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thank you for your great feedback!
Carly Winrow has been extremely helpful…
Carly Winrow has been extremely helpful since we agreed a new contract with Firstcom. Easily contactable when our IT support required further information.
24 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for your great review. We will pass your comments on to Carly!
I find that any work that needs to be… is carried out straight away. Customer service are very helpful.
I find that any work that needs to be carried out you always respond quickly definitely within 1 working day, depending what time of day you ring up.
25 juillet 2025
Avis spontané
Réponse de Firstcom Europe
HI Dee - we really appreciate your review and it's so good of you to recognise that commitment to responsive service
Remote IT support
Having reported my issue through eh service desk email, I received a call back on my mobile as working remotely, within half an hour. Oliver sorted the first issue straight away, the second was a little more tricky but fair play, he stuck at it and the printer links a dream.
24 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for your kind review Ben. We'll be sure to let Oliver know
Very professional service
Very professional service, engineer arrived on time, friendly and set up our phone system efficiently
23 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for taking the time to leave such a positive review. It's greatly appreciated
Solved my problem quickly
Solved my problem quickly and I now know what to do it it happens again.
11 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thanks Andy. Helping to solve a problem is one part of great service. Giving you the knowledge to help in the future is the complete package. We appreciate you recognising that.
A1 SERVICE ALL ROUND !!!!
I have just moved premisses and i wouldn't use any other company. The service and patience are A1. I am a nightmare with technology and all the staff have been amazing with myself and the team. From Anthony who come and sorted my contracts, Mike who done the install with his mate ( arrrgh forgot your name so sorry ) such nice guys. Nothing is too much. I had a issues on the second day with the phones the technician was out within the hour.
Massive shout out to Matt Wilde & Alicia. If matt left I would leave with him lol
I deal with so many companies and this is one of my favs. Thanks guys i really appreciate everything.
1 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thanks Kirsty. We are happy to have you as a customer and really appreciate your great review
My company was moving premises and…
My company was moving premises and needed our phones and internet installing asap and thanks to Ashley he made it happen for us
4 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Thanks Gemma. We're so glad Ashley was such a big help to you
Good service from a good company
We have been with Firstcom for 7 years, and have found them to be very good. They do exactly what they promise to do, and the billing is exactly as described with no nasty surprises. The technical support over the years has been also very good on the few occasions we needed it. They have just installed our new 2025 upgraded phone system, and the engineer, Elliot, could not have been better.
8 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Appreciate your really positive review David.
Firstcom Engineer Visit
Warren was very helpful & knowledgeable. He made sure the experience went as smooth as possible and even went so far as to streamline our phone system
2 juillet 2025
Avis spontané
Réponse de Firstcom Europe
Warren will be delighted to get such positive feedback. Thanks so much
Excellent service
The whole experience, from initial quote, to installation ahs been excellent. Ashley kept in contact throughout to ensure everything went smoothly. I would not hesitate to recommend Firstcom.
27 juin 2025
Avis spontané
Réponse de Firstcom Europe
Thanks Amy. We're delighted Ashley was able to provide such a good service.
Réponse de Firstcom Europe
Thank you for your very kind review
Great service from Callam
Thanks a lot to Callam for helping set up our new phone system, he was very friendly and informative as well as efficient, any problem that came up he sorted straight away and followed up with helpful links/ numbers. Great service👍🏼
26 juin 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for your review. We really appreciate your comments and will pass them on. Thanks again
Good company with great staff
Have been with Firstcom for several years now and used them across several offices and businesses - always had great service. Installation teams and engineers all really professional and very knowledgeable. Sales not pushy - very helpful - explain things in plain English not jargon. Always on hand to help with any problems if needed.
10 juin 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for your great review Mandi. You've perfectly summed up the values of our brand!
Good, but have experienced faults after installation
Consistent faults after installation. firstcom are prompt in rectifying these issues, however, I shouldn't have originally encountered these issues to start with.
10 juin 2025
Avis spontané
Réponse de Firstcom Europe
Hi Nilesh. Thank you for your honest review. We are sorry you encountered some problems post installation, but we are pleased to see you fairly acknowledged our prompt response. There are occasional issues with all technology and we believe you can really assess the integrity of a company by the way they respond to those issues. Thanks again for taking the time to leave a review. We appreciate all feedback.
Engineer fixed the issue straight away
Engineer fixed the issue straight away. Very pleasant as always, thanks Warren
4 juin 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for your kind review. We'll be sure to pass your comments on to Warren.
Great service as always
Great service as always, our engineer Warren was very helpful and informative about our new phone system.
3 juin 2025
Avis spontané
Réponse de Firstcom Europe
Thanks for your kind review Jason we will pass this onto Warren
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