Firstcom Europe Avis 328

Chris and Nigel were fantastic!
Both extremely helpful and pleasant.
Any questions were answered promptly and efficiently and are both a credit to your team!

thank you

Every member of the team has been very helpful and answered my many questions! Ashley has been great coordinating the switch over and Luke very patiently explained the new installation.
Thank you all.

Ashley went the extra mile to integrate our phone system

Our co-ordinator Carly was great!
Very professional! Communicated well!
Kept me informed of everything that was going on and when install dates were happening etc. and even contacted our IT guys directly to co-ordinate any transfer issues.

We have been working with Firstcom for several years now however we have recently moved to a new premises so needed to set up the new location with internet and phones. We were supported by Ashely Dooley throughout the process which was a great help. We were able to move the office seamlessly with zero operational down time.

Warren, Mick and Dave were punctual and professional. Carried out the work well and on time and explained how the phones will work. I would definitely recommend.

Response to our issue was very quick.
Engineer was on site next day and sorted the initial issue and helped with other actions we were struggling with.

Revision to Earlier Review...
Despite the job being 99% complete (which is when most companies 'tail off' and it takes ages to get the small snagging items done), Firstcom Europe continue to 'smash it out of the park'. Nigel the 2nd Fix Engineer turned up as promised, and always with a smile on his face (not sure what he's been doing prior to visiting us! 🤔). There were just a few 'tidying up' items to attend to like shortening/replacing the old cables in the cabinet, but once again Nigel went the extra mile and ensured that all Phone cables were BLACK and all Data cables were RED to make things simpler for future engineers service and maintenance visits, and he also gave us an induction as to which router fed what etc. so even us 'IT illiterate' folk half understood what was going on with all the electronics and cables, and what went where etc.
After Nigel had left we discovered an issue with one of our PC's, which wasn't receiving emails and which couldn't access the internet, so we reported the issue to John our account manager back at Firstcom office and he immediately spoke to Nigel who rang us to discuss the issue.
I explained the problems that we were having, which seemed obscure as Nigel hadn't been dealing with any cables or sockets in that particular area, but nevertheless Nigel volunteered to come back to site and have a look.
Nigel did a thorough check of the cables and sockets from PC to socket, and socket to switches in the cabinet, and there was indeed an issue... but imagine our embarrassment when we found out that the office dog had been under the desk and chewed a cable, which had in turn 'shorted-out' the data socket.
Nigel quickly provided a new cable from PC to socket (at high level away from the dog!), and replaced the socket connector, then tested everything out again and left us happy once again.
Now this was definitely 'going the extra mile', because the dogs actions were no fault of Firstcom and they would have been perfectly correct to say so and to book another engineer to come back another time at additional cost and carry out a repair, but in this instance Firstcom and Nigel just got on with it and had us back up and running in 20 minutes - superb!
This is just another example as to why we are so happy with Firstcom as our telecoms and IT provider... a first class job, going above and beyond where required, and all at the right price.
Thank you so much.

Ashley Dooley was our coordinator for the install of our new telephone system and kept us informed of procedures ever step of the way.

We had First Class service from your team when they installed our new Broadband and Phones. Warren, Mick and Dave were very friendly and explained everything they were doing. I would absolutely recommend Firstcom Europe.

Really poor service quality. The broadband has constant problems and never gets fixed. On top of this they ported my business line away to a different company despite me telling them not to, this cost us thousands and crippled my business for over a week and they DONT CARE! On top of that the service just doesn't work. We have had constant internet drop outs, slow speeds, poor call quality which we log with 'support' but nobody ever fixes. Genuinely if you own a business DONT use these guys they are TERRIBLE and will cost you time and money. We want to leave but they want £2063 to leave despite them not providing the service expected! Sarah in billing is rude and unhelpful, literally nobody cares about us. Should have stuck with BT!

Had a few issues to begin with but these were addressed and resolved fairly quickly.
Thanks to Ashley.

Excellent Service from start to finish
Ashley was brilliant kept me updated throughout.

The team was extremely helpful and responsive. I was always able to reach them by email or phone, and they consistently replied to my emails promptly. Charlotte provided exceptional support throughout the entire process, ensuring everything went smoothly.

Great Service
Charlie's communication throughout the IT issue was really good and resolved the problem I had in such a short space of time. This will be of great help to me whilst working remotely. Would highly recommend.
Thanks Charlie!

Carly has been supporting us with a big installation at our head office over the last few months. She was a delight to work with and always kept us up to date. The switch over to new line and equipment was seemless with no downtime. Great experience

Warren came out promptly and diagnosed our problem, he talked us through what had happened and explained the fault and how he had rectified it. Good service would recommend

Both Collette and Charlotte were very helpful, always returned calls and emails promptly. Our migration was uneventful which we were very grateful for as we’d been dreading the change over. Everything went without hitch and Charlotte called and emailed to check everything was working ok. Thank you both very much.

Us here at Bate Scaffolding Services Ltd are very happy with our phone software provided by Firstcom, Luke Eden is the engineer they sent to us to set us up with our new phones and he went above and beyond to make sure we we're all set up and had all the help and information we needed, even helped us personally a few weeks later to set up one of our members of staff that works from home, he was very polite and helpful. We would highly recommend this company, thank you.

Prompt, thorough and knowledgeable. Warren explained his findings clearly and what he was able to do to resolve the issues. All now seems to be working ok.