Firstcom Europe Avis 328

Had our phone system upgraded yesterday by Warren, best thing we can say is we didn't really notice he was here. Minimal disruption on the day and new phones are working a treat.

Warren was quality sorting out our new systems, equipment and network cabinet.

Talked us through everything and how it all worked.

The tidy up job he has done on our network box is unreal and transformed our office. We couldn't be more pleased.

Thanks again Warren, keep it up!!

Warren was great and very understanding of our busy working day by working around us & everything went smoothly.

We had a problem with Microsoft 365 earlier this morning. No staff members could access emails. I sent a message to the service desk and Oliver responded he has been amazing throughout the whole process and got us back up & running. Big thank you to Oliver!

Had a great service from the company. All set up very quickly. Service engineer was very helpful in explaining how to use the phones and Carly Winrow the Provisioning Co-ordinator called to make sure all was working and has also sent us user guides and helpful links. Excellent service.

Carly Winrow made this process seamless. She was very helpful with all aspects of the install from making sure that the correct equipment was chosen to arranging a convenient time for the install to take place with minimal disruption.
Great service, would highly recommend.

Charlotte on the installations team has been great during the whole installation process. She was very informative and has been great with organising our instal around nursery schedules. Very happy with our new phones! Thanks.

Dealt with Rachel O'Byrne on a couple of occassions - very friendly, very speedy response and allowed me to keep on top of my queries. Would recommend.

Outstanding service – professional, reliable and a pleasure to deal with. Would definitely recommend.

Excellent service - thank you

We have used Firstcome for many years and have been consisently impressed with their focus for excellence, support and customer centric approach to our business.

We would have no concerns to recommend this business to anyone. Great product, diverse, and supportive our needs.

Fantastic Customer service engineer was brilliant couldn’t fault them from order to install.

Staff and engineer were very helpful

We have had some issues with our network dropping in and out. An engineer Warren was sent out to help diagnose the problem. He was exceptionally thorough, found the issue and fixed it for us. He also helped us with a few different queries that we had regarding the logins and phone system. He was professional, friendly and helpful. Thank you for all your help!

Company kept me very well informed around attendance dates etc. The engineer also made contact to confirm arrival times and was on time.

Completed all tasks, very professional, knowledgeable, clean and tidy. Whilst also being friendly and approachable.

All in all, very satisfied. Would highly recommend.

Lovely guy! very knowledgeable!

Jake was extremely helpful and very pleasant. He showed us how to use the new system and when we had questions he answered throughly. He is credit to your company. Thank you

Exceptional Service! arrived within an hour of the job being logged. Fixed the problem and helped us with some other problems we were experiencing.
Fantastic engineer - thank you!

Friendly and helpful engineers did a great job and made sure everyone was comfortable with the new system

If I was rating the Firstcom engineer's visit I would have given it 5 stars easily! Warren (the engineer) made the switch over of phones and broadband super easy. He was extremely polite, pleasant and patience taking time to explain the new system and dealing with our external IT consultant to ensure everything could be switched over smoothly. What an asset to the company.
I have slightly reduced the score due to how long we have waited for the install and issues with the line installation. There was also a facility missing from the phone services. Nothing major and nothing that would prevent me recommending them - just not a full five stars on this occasion