Fix Auto UK - Fix Auto Aberdeen Avis 248

All staff very polite and supportive, from the reception to the workshop team.
Work done was very good.

The front desk staff were friendly and very helpful and the courtesy car is very much appreciated.

They kept me updated throughout and managed to get the job completed 2 days ahead of schedule.

A great job has been done on the repairs and the valet was amazing.

Excellent job on the damaged area and great communication throughout.

All works carried out within the anticipated time frame with a nice wee courtesy car provided too.

Front office staff were very polite and friendly.

Job done brilliantly. Back of vehicle now immaculate. Excellent

I have picked up my works van today and has a lot of over spray on the back bumper witch is black and my van is white this is also on one of my back lights. The repair that has been done is looking good.

Fantastic service from start to finish. Friendly and helpful staff. And they did a great job on my repair. Just like new again.

The repair process was well communicated and planned. I was kept informed of progress and the repairs were completed quickly.

Worst body shop in Aberdeen,My car went in and it took 6 weeks for a minor paint repair just for it to come back with a missing wing mirror. When asked about it i was told they aren't sorting the missing mirror or paying for it even tho i have been sent photos of the mirror still on when they got the car also they went for the good old orange peel effect for a finish. Stay well clear its not worth the hassle major attitude problem to top it off proper cowboys.

Our car was repaired perfectly, the estimated schedule for the repair was exactly as stated and the communication was excellent.

My vehicle sustained damage, so I was back for a second time for repairs;

Things done well:

- The garage by in large did a good job on the actual repairs (just a few theething problems that needed sorting),
- Some minor damage was caused to my vehicle while in their possession for repairs, but the garage did rectify these issues immediately and had my vehicle ready later that day,
- Despite the issues I had, the after care provided by the quality controller (Donald) and Site Manager (Andrew) was second to none. I was extremely happy in how they treated me. They was polite, courteous, understanding and helpful. They made up for the bad experince re customer service (see below).

Things to improve:

- Be more careful in the handling of the vehicle as this is the second time my car hasn't come out as it went in (when setting aside the repair job itself).
- As per my last review, I would highly recommend ensuring the customer signs the courtesy car document so there is no argument on the T&C's. It was confirmed to me that I would not have been held to these conditions because they was not signed for in the event that the garaged relied upon them.
- Lastly, the customer service displayed by one of the receptionist (won't name her but garage is fully aware of who this refers to). Her behaviour was absolutley reprehensible and she let down her company down. She deliberately denied me the opportunity to speak to the quality controller on two occasions (said he wasn't available when he confirmed to me that he was and always is), she also avoided addressing a specific issue I raised in email, she also said she would update me but all bar one occasion I had to chase her (before Lynzi and Shona took over who was extremely helpful), she was rude, nasty and applied bully tactics (Saying that if I didn't pay for a small scratch on the courtesy car - which I dispute and she refused to properly look at my evidence - then she would make sure it would go down as a claim on my insurance - thus, trying to obtain payment in a devious way) & Lastly my car had to stay over night because she refused to get out of her office to come and assit me. She could have either looked visually at the damage or taken pictures of it to allow me to drive the car away that night so there was no dispute the next morning. Due to her lack of effort I had to leave the car where it was and return the next morning to speak to the quality controller. She may argue it was close to the end of the day but there was still 30-45 minutes left and the pictured would have taken max 5 minutes. Just extremely poor customer service on her part and I hope the site manager actions this because I will be informing my insurance of her behaviour and fix auto.

Overall, I had a mixed experience this time round leaning towards negative. If it wasn't for Doanld, Andrew, Lynzi and Shon, this review would have been far worse.

Lovely staff, I was kept informed all through process. Happy with the work carried out. I wouldn't hesitate to use their service again if needed

Picked up my car this afternoon. Very pleased with the work done on it. Inside and out.
Staff were friendly and kept in contact by e-mail.

Looks like a new car again, great workmanship.

Took forever to take in my car after accident and on collection after repair I've noticed damage in another location. They said they will phone back and get that repaired free of charge - 10 months in - not a beep.

Expert work , tidy, pleasant experience

Excellent body work completed, very clear instructions on what is required from the customer. Ability to keep track on how the process is going. Courteous and friendly staff.

Friendly service, vehicle finished as advised time, first class job.

The receptionist was very friendly and helpful. When I arrived at the appointed time for the assessment of the damage to my car I was dealt with immediately. My car was ready for me to pick up on the date of the estimate for completion

First the good, the staff were friendly and communication was very good. They have a good system.

The bad. It took more than 2 months to get the repair done and when it did go in it was also slow. I went through the insurance so can't comment on price but I did ask for a quote on a small bump and the price quoted was very high. So a mixed bag, I definitely wouldn't recommend if you're paying out of your own pocket, but I doubt they get much business that way (this is an opinion)

Very organised,responsive and first class repair.Longer turnaround than expected but this is supply issue out of their control.No hesitation in recommending them