Excellent communication from start to finish with regular text updates regarding status of repairs. Staff were customer centred, friendly and courteous during all contacts. The repair was carried out... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 18/20, 16 York Street, KA8 8AN Ayr, Ayrshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
From Louise on the phone, Nick who came out to initially look at the car to the gentleman who helped me empty my hire car into my own car all professional, the workman ship so far looks great however... Voir plus
L'entreprise a répondu
Fix Auto Ayr is an effective and friendly car repairer. I have had the same good experience twice in the last couple of months. Although I hope to avoid seeing them again in the near future. 1 star... Voir plus
L'entreprise a répondu
My car was repaired by Fix Auto via my insurance following it being hit by another vehicle. From initial contact until pick up found staff to be friendly and efficient. Decent courtesy car. Kept updat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
Écrit par l'entreprise
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
Unit 18/20, 16 York Street, KA8 8AN, Ayr, Ayrshire, Royaume-Uni
- 01292 284095
4,7
Excellent
95 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Fix Auto five stars
From start to speedy finish. Fix Auto were professional. Great communication. Helpful. And excellent workmanship on the truck. I would recommend to others.
29 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent customer service and workmanship
Excellent communication from start to finish with regular text updates regarding status of repairs. Staff were customer centred, friendly and courteous during all contacts. The repair was carried out to a high standard and car was like new when it was returned. Excellent overall experience.
27 mai 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Ayr
Hi,
We are so pleased to hear about your excellent experience! It's wonderful that our communication, friendly staff, and high-quality repair made your car feel like new. Thank you for your kind words.
Happy Motoring from all at Fix Auto Ayr
All round great experience
The customer service was second to none, and the friendliness of everyone involved stood out. The actual work itself was like receiving a new car back. I have no complaints and would recommend happily. Effortless and stress free.
10 avril 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Max,
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the customer service and friendliness. It's great to know your car looked like new!
Happy Motoring from all at Fix Auto Ayr
From start to finish this was a very…
From start to finish this was a very efficient and professional experience,not only was our vehicle(which is eight years old) repaired like new, the vehicle was returned to us in showroom condition. It was valeted inside and out. This company I would recommend without hesitation.
27 février 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Margaret,
We appreciate your positive feedback! We're so glad to hear that you were satisfied with our efficient and professional service, and that your vehicle was returned to you in showroom condition. Thank you for recommending us!
Happy Motoring from all at Fix Auto Ayr
Picked up my car and dropped it off…
Picked up my car and dropped it off after repair and repaired 1 week earlier than was thought , amazing job also thanks guys 👍
26 janvier 2026
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Donna,
We're happy to hear that you had a positive experience with our repair service and that it was completed ahead of schedule. Thank you for your great feedback!
Happy Motoring from all at Fix Auto Ayr
Everything went well with the repair…
Everything went well with the repair and all staff pleasant and helpful. Fix Auto Ayr.
27 janvier 2026
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Margaret,
We're happy to hear that everything went well with the repair, and our staff were pleasant and helpful. Thank you for your positive feedback.
Happy Motoring from all at Fix Auto Ayr
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Christine,
We appreciate your positive feedback and 5-star rating! We're so glad you were happy with our service and communication.
Happy Motoring from all at Fix Auto Ayr.
Really professional repair job
Really professional repair job after driver drove into the rear of my car. Obviously there were long delays in getting replacement parts but that was beyond their control. But I was kept informed if the progress of getting the parts and once arrived the work was carried out quickly and I was kept informed at each stage.
20 janvier 2026
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Carlos,
We appreciate you sharing your experience. We're glad the repair met your standards and that you were informed about the parts delays and progress. Thank you for your patience and positive feedback!
Happy Motoring from all at Fix Auto Ayr
Quick and easy process staff were all…
Quick and easy process staff were all very helpful 😊 Car looks great.
15 janvier 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Leona,
We're so glad the process was quick and easy, and that our staff were helpful. We appreciate you saying your car looks great!
Happy Motoring from all at Fix Auto Ayr
They done great job on my repair had…
They done great job on my repair had curtesy car and kept me notified all along the way would definitely recommend them for repairs and very helpful
15 janvier 2026
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Janet,
We're happy to hear that you were pleased with the repair work and the courtesy car. We appreciate your recommendation and are glad we kept you informed.
Happy Motoring from all at Fix Auto Ayr
Car repairs.…
Very informative.kept me up to date with progress.came and uplifted my car and returned it when job completed.car was valeted and staff are very pleasant.excellent service. Very happy with the repair job.
23 décembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi John,
We appreciate you taking the time to leave us a review! We're happy to hear that you were informed of our progress and are pleased with our service and the repair job.
Happy Motoring from all at Fix Auto Ayr
Great service
We were kept informed every step of the way by very helpful friendly staff. Our car was repaired within the time scale stated and was returned to us spotless.
19 décembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Graham Farrell,
We appreciate you taking the time to share your positive experience! We're happy to hear that our team was helpful, kept you informed, and returned your car spotless and on time.
Happy Motoring from All At Fix Auto Ayr
I found Fix Auto Ayr and the staff a…
I found Fix Auto Ayr and the staff a great company to deal with. They were communicative and helpful from the beginning and this continued through the repair process. Repairs maybe took a little longer than normal though.
12 décembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Lisa,
We appreciate you taking the time to leave us a review and five stars! We're happy to hear that our team was communicative and helpful throughout the repair process. We value your feedback.
Happy Motoring from All at Fix Auto Ayr
Amazing job.
1 décembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Andrew,
We happy to hear are pleased with the quality of repairs carried out on your vehicle. We appreciate your feedback.
Happy Motoring from All at Fix Auto Ayr
Excellent service
Very accommodating and was informed throughout the progress of my car being repaired. Quality of work was brilliant car looked back to new afterwards
25 novembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Leanne,
We appreciate your positive feedback! We are so glad to hear you were informed during the repair process and that you were happy with the quality of work.
Happy Motoring from All at Fix Auto Ayr
Fix Auto Ayr is an effective and…
Fix Auto Ayr is an effective and friendly car repairer. I have had the same good experience twice in the last couple of months. Although I hope to avoid seeing them again in the near future. 1 star off because the first time around the online tool indicating percentage completeness of the job didn't tally with the actual state of completion and skewed my expectations.
20 novembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Peter,
We appreciate your feedback and are glad you found our service effective and friendly. We're sorry the online tool inaccurately reflected the job's completion status and skewed your expectations. We'll review this to improve our communication.
Happy Motoring from all at Fix Auto Ayr
They kept me informed about the process…
They kept me informed about the process of my repair. but when I got my car back after repair my window doesn't go down so they never checked it after fixing the door panel. Not so happy about it 😕
24 novembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Shamshad,
We're happy to hear that we kept you informed about your repair. Thank you for your positive feedback and your time.
All cars are Quality Control Checked before leaving our premises and there were no concerns regarding the window when it left. We will contact you directly this morning to discuss and look to rectify any fault that may be there but with it being frosty weather now being in winter it maybe related to frost.
Happy Motoring from all at Fix Auto Ayr
Great service from the start on my…
Great service from the start on my claim. Kept up to date with the process of the car and the quality of work was as very professional.
Recommended company
21 novembre 2025
Avis spontané
Réponse de Fix Auto UK - Fix Auto Ayr
Hi,
We're happy to hear that you had a great service experience and were kept informed about your car. We appreciate your recommendation and value your feedback!
Happy Motoring from all at Fix Auto Ayr
Fantastic job!
11 novembre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Alexandria,
We appreciate that you have had a Fantastic repair journey with us and that you are happy with our repairs and level of service.
Happy Motoring from all at Fix Auto Ayr
Took over 3 weeks to return car and…
Took over 3 weeks to return car and poor courtesy car not like for like kept getting text messages telling me car expected to be ready for a certain date only to receive another different date this happened a few times poor service
30 octobre 2025
Réponse de Fix Auto UK - Fix Auto Ayr
Hi Patrick,
Your vehicle came onsite with us as an undriveable vehicle which meant the vehicle would be with us longer than a pre booked vehicle which we did explain at the time of the initial referral from your insurer.
We collected your vehicle the next day and dropped off a courtesy car (2023 Seat Arona 5 Door) at no charge to yourself which your insurer does not pay us for. Your insurer requirements are for a small 5-door vehicle which the Seat Arona is a medium sized vehicle. Your insurer does not offer a like for like courtesy car as standard and we absorb the cost of providing the courtesy car which you were supplied for the duration your vehicle was onsite with us for repairs.
As your vehicle came onsite with us as an undriveable vehicle there was no estimate carried out prior to the vehicle coming onsite or any parts ordered which extended the length of time the vehicle was onsite with us which we did explain.
We kept you informed of the updates as soon as possible like when parts were ordered, and when they went onto backorder which we have no control over. Your insurer requires all of their vehicles to have ECD ( estimated completion dates) advised to customers as soon as the vehicle comes onsite. Normally customers would be provided with an ECD once we had all parts onsite and were then ready to start repairs, but your insurer require us to follow their processes which we have,
Once all the parts arrived onsite repairs were able to start, and the total repair time was 4 working days so total key to key time was 23 days for an undriveable vehicle with backorder parts.
We feel that your 1-star review is unjustified, but we will take onboard your feedback and review our processes where necessary.
We have no incentive to keep any customers vehicle onsite longer than it needs to be as we do not receive payment for the repairs until after a customer has their vehicle handed back to them.
Happy Motoring from all at Fix Auto Ayr
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