Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLant Lane, Tansley, DE4 5FW Matlock, Derbyshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I... Voir plus
L'entreprise a répondu
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... Voir plus
L'entreprise a répondu
I had a great experience with Fix Auto Matlock. My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Atelier de réparation automobile
- Atelier de carrosserie automobile
- Service de débosselage automobile
- Garage automobile
- Prestataire de transport automobile privé
Écrit par l'entreprise
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Écrit par l'entreprise
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Coordonnées de contact
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, Royaume-Uni
- 01629 582980
4,8
Excellent
242 avis
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Everything done to order
Everything done to order. No problems. Good service ~ as you would expect.
13 mai 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good afternoon
thank you for taking the time to leave us a lovely review
We're so happy to hear everything was to your satisfaction. Thank you for your kind words!
Kind Regards
From all at Fix Auto Matlock
Excellent Service
This is the first time I have used this company and it wont be the last. Everyone I came into contact with was super polite and helpful. The work was very well done and completed ahead of time. I was kept informed of progress throughout.
16 avril 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good morning
Thank you so much for leaving us a lovely review
We are so happy to hear your repairs were completed ahead of schedule and all our staff were polite and helpful
Kindest Regards
From all at Fix Auto Matlock
Great customer service
Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were delays to the work due to waiting for parts I was kept fully informed.
I however was disappointed that when my car was returned to me the two rear tyres showed low pressure and it had been clearly driven back to me with the alerts for low tyre pressure.
10 avril 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good morning
Thank you for taking the time to leave us a review
We're glad to hear that our communication was helpful during your repair and you were kept updated fully on your repairs.
We appreciate your feedback and are sorry to learn about the low tire pressure upon your car's return I have spoken to the drivers about this to ensure this does not happen again. If you are still having any issues with the tires please reach out to me personally on 01629 582980
Kind Regards
Kerri Harris
Customer Services Manager
Fantastic customer service
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I was kept fully informed of progress by a member of staff, Kerri, even when there was a delay with parts delivery because of the bank holiday. This kind of customer service is sadly lacking these days but Fix Auto treat the customer as a priority. Well done!
10 avril 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a lovely review
We're happy that our team kept you informed about the repair progress, especially regarding the parts delay. It's great to know you felt like a priority. Thank you for your positive feedback!
Kind Regards
From all at Fix Auto Matlock
I had a great experience with Fix Auto…
I had a great experience with Fix Auto Matlock.
My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry such a lovely lady with a positive customer approach
9 avril 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a lovely review
We are so happy to hear your vehicle was repaired to the high standards we strive for and you was well looked after by our staff
We will pass you kind comments on to all involved
Kind Regards
From all at Fix auto Matlock
My car was repaired in two days
My car was repaired in two days, quick and efficient service, car picked up and dropped off when completed.
I would highly recommend Auto Fix at Tansley.
7 avril 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for leaving us a 5Star review.
We are glad to hear your repairs were completed quickly and the service was efficient
Thank you for your recommendation
From all at Fix Auto Matlock
Easy to get to
Easy to get to, very polite and helpful staff and have done an excellent job on repairing my car quickly. Added to thar it was cleaned inside and out for me!
26 mars 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good morning
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that our staff were helpful and polite and that we did an excellent job repairing your car quickly.
Kind Regards
From all at Fix Auto Matlock
Easy to deal with good job done all…
Easy to deal with good job done all round
10 mars 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good afternoon
We appreciate your positive feedback and are glad you had an easy experience and were happy with the work completed.
Kind Regards
From all at Fix Auto Matlock
Lant Lane Fix Auto
Lant Lane gave me an immediate quote, arranged collection and carried out my repair within a few days. Payment easy to make over the phone and my car was delivered back to me as good as new. Excellent service and I would recommend them highly.
16 mars 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
We appreciate you taking the time to leave us a review! We're happy to hear that you received an immediate quote, your car was collected quickly, and the payment was easy. It's great to know your car was returned in excellent condition!
Kind Regards
From All at Fix Auto Matlock
They were very prompt in collecting my…
They were very prompt in collecting my car for repair but when the invoice came, it was unclear which company to pay. I eventually sent £250 to Lant Lane Limited and I pray it reaches the place it was meant to!
13 mars 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We appreciate your feedback and are sorry the invoice caused confusion. We'll review our payment process to ensure clarity in the future, we did however receive payment for the excess.
Many thanks,
From all the team @ Fix Auto Matlock
They were very informative
They were very informative, very friendly and very efficient.
11 mars 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We appreciate your positive feedback! We are so glad you were happy with our friendly service. Thank you.
Many thanks,
From all the team @ Fix Auto Matlock
They kept me informed al the time of …
They kept me informed al the time of what was happening and there workmanship was very good.
3 mars 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning,
We appreciate you taking the time to leave us a review. We are happy to hear that you were informed and pleased with our work.
Many thanks, From all the team @ Fix Auto Matlock
The repair of our car
The repair of our car is beyond reproach.
Unfortunately the problem we encountered was with the courtesy car provided. Whilst returning home from a concert we hit a sizable pot hole immediately releasing tyre pressure. We managed to nurse the car home.We contacted "FixAuto and were informed that a replacement tyre would be charged to us. We agreed to that and the courtesy car was picked up.Later that day we were told the car needed a new alloy at a total cost of £1032.48,which we paid immediately because the MD stated they needed the car back on the road. The photographs provided show no damage to the wheel except rubber from the tyre adhered to the rim. Basically we were extremely disappointed to receive such a bill particularly when no one made us aware our insurance was transferred to the courtesy car requiring a second claim and further loss of no claims bonus.
27 février 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a review
We are happy to hear the repairs were beyond reproach
In response to the tire and wheel on the courtesy car
you contacted us on the Monday and advised the tire on the courtesy car was damaged as your repairs were complete we delivered your vehicle and collected the courtesy car on the recovery truck once the vehicle came on site it was obvious that the tire had been run flat causing damage to the alloy wheel which we provided images to yourself to confirm We advised that you could put a claim through on the Insurance or you could pay yourself, you asked if you could source a wheel yourself and unfortunately we could not agree to this as we need to confirm the safety of the wheel and tire as the vehicle goes out to other customers and we are liable for the safety of the vehicle
The Courtesy car is not owned by Fix Auto Matlock and is leased, the lease company will also insist that the wheel and tire are like for like or we would get fined.
I understand this was a frustrating experience and we did advise that you could put a claim through on your insurance and would only be liable for your excess.
We try to be as transparent as possible and we advise on the booking in form and also the courtesy car handover form that any damages to the courtesy car you will be liable and this has been signed by yourself.
The procedure for your Insurance company is that your Insurance transfers over to the courtesy car whilst your vehicle is in for repair. This is standard practice and would be advised in the terms and conditions of your Insurance and I'm sorry if this was not advised when you made the claim with your Insurance Company I shall pass this on to them so they can make sure this is reaerated to the customer when making a claim.
I'm sorry this tainted your repair experience especially as you say the repairs were perfect but we believe we have acted with transparency and feel the one star review is unjust.
Kind Regards
Kerri Harris
Fix Auto Matlock
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for you're lovely feedback
We are so glad you found our staff helpful and friendly
Kind Regards
From all at Fix Auto Matlock
Bodywork repair
Excellent service in all respects. Estimate for work given promptly, and accurately.
Work done within a couple of weeks. Quality of the bodywork repair is excellent.
16 février 2026
Avis spontané
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a 5star review
We are so happy to hear that you received excellent service and the bodywork we completed was excellent.
Kind Regards
From Fix Auto Matlock :)
Excellent service
Excellent service, kept me informed all the way, dealt with every query I had.
20 février 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good afternoon,
We appreciate you taking the time to leave us a review. We are happy to hear you received excellent service and were kept informed.
Many thanks, from al lthe team @ Fix Auto Matlock
excellent service
excellent service. picked up my car and dropped it off and provided a courtesy car. they went above and beyond to make the whole experience easy and stress free, thank you for treating me like a person and not a just number.
11 février 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Morning
Thank you for taking the time to leave us a review
We appreciate your kind words! We're happy that picking up and dropping off your car, along with providing a courtesy car, made the experience easy and stress-free.
Kind Regards
From all at Fix Auto Matlock
Excellent communication from start to…
Excellent communication from start to finish work on vehicle was first class
17 février 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon,
We are happy to hear you received excellent communication and outstanding work. Thank you for your positive feedback; we appreciate it.
Many thanks,
From all the team @ Fix Auto Matlock
The handle I was given as a replacement…
The handle I was given as a replacement doesn’t match the other handles and no one mentioned it or gave any explanation
16 février 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for taking the time to leave us a review
After investigation we can confirm that the door handle is the correct part for your vehicle. We have had this checked by our Parts suppliers and also the Peugeot dealership.
We have discussed this with yourself and hopefully this has now all been resolved..
Kind Regards
Fix Auto Matlock
I was extremely happy with the prompt…
I was extremely happy with the prompt response and friendly service I received the lady I spoke to was extremely friendly and helpful the work done is.to a high standard
4 février 2026
Réponse de Fix Auto UK - Fix Auto Matlock
Good Afternoon
Thank you for leaving us a 5star review
We're very happy to hear that you were pleased with the quick response and friendly service you received. It's great to know the work was completed to a high standard.
Kind Regards
From all at Fix Auto Matlock
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